Administrative Assistant Customer Service

Karie L. Ryder

**** ******** ***** **, **** C, Albuquerque NM 87105

505-***-**** ***.******@*****.***

Qualifications Summary

Dependable, skilled and dedicated Executive/Administrative Assistant with extensive experience and expertise coordinating, planning, and supporting daily operational and executive/administrative functions.

Demonstrated capacity to provide effective and comprehensive support for all levels of executive leadership and staff; excel at scheduling meetings, coordinating travel, high volume phone calls and managing all essential tasks.

Effectively supported service, business group operations and sales with the highest degree of integrity, supported by a flawless record of maintaining confidentiality.

Proven track record of accurately completing research, reporting, information management, and marketing-support activities within demanding timeframes.

Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-driven leader with a collaborative approach in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, and Access), Social Media, Siebel (Oracle), Visio, Various Accounting Software Packages, CRM; Windows and Mac OS, type 60-65 WPM with accuracy.

Professional Experience

Lowes, Inc., Albuquerque, NM

Customer Service Representative, March 2014 to Present

First point of contact for customers by providing a consistently high level of customer-centric support.

Support multiple customer contact types by phone, including: troubleshooting to diagnose or solve product performance issues; scheduling service appointments; answering questions about Original Manufacturer warranties and Lowes Protection Plan coverage; complaint resolution.

Work directly with Independent Service Providers to facilitate quick and complete repairs.

Various Companies, Albuquerque, NM

Various Administrative Assistant Roles for Temporary Agencies, November 2013 to March 2014

American Homes 4 Rent, Albuquerque, NM

Administrative Assistant, June 2013 to October 2013

Answered telephone, screened calls or took messages to facilitate communications and contacts.

Supported paperwork process for 300 single family rental homes; set up and maintained Property Management files, reports, materials, information, schedules and related data.

Accurate data entry for properties into MLS; maintained knowledge of key clients and contacts.

Rental activity report creation; deposits and financial report updates.

Assisted with obtaining bids for additional work from outside contractors when a third party vendor was required.

Various Companies, Dallas, TX

Various Administrative Assistant Roles for Temporary Agencies, August 2012 to June 2013

Datalink Network Solutions, Dallas, TX

Administrative Office Manager, September 2011 to July 2012

Planned and directed administrative support services and office facilities.

Procured, purchased and managed inventory of office supplies, equipment and parts.

Oversaw facility planning, maintenance and custodial operations.

Provided excellent customer relations in variety of environments.

Managed client calls and problem dispatch through ticketing process.

Continued…

Karie L. Ryder

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Liquidity Services, Inc., Garland, TX

Customer Service Representative/Large Volume Shipping Clerk/Will Call Associate, November 2008 to September 2011

Processed In-bound/Outbound customer calls, emails and face to face interactions, while maintaining professional etiquette at all times.

Displayed high level of account knowledge necessary for problem resolution.

Initiated appropriate policies and procedures necessary to meet goals and quotas.

Facilitated system processes within internal departments, escalating issues when warranted.

Managed new and existing customer database for duplication and integrity.

Systematized freight and transportation for delivery to customers.

Various Companies, Dallas, TX

Various Administrative Assistant Roles for Temporary Agencies, March 2008 to November 2008

GE Commercial Finance-Energy Financial Service via Excel Partners, Stamford, CT

Administrative Assistant – Portfolio Equity Group, January 2007 to March 2008

Supported Managing Director and the Portfolio Equity Team with presentation creation and preparation of marketing materials for new venture energy projects.

Managed and processed travel and expense reports.

Facilitated complex international and domestic travel arrangements.

GE Commercial Finance-Real Estate via Excel Partners, Stamford, CT

Executive Assistant – Legal Department, December 2005 to December 2006

Assisted the General Counsel their Counsel Team with legal documentation and filings, travel, expense reports, invoices and presentations.

Prepared analysis and reports for the Compliance Team.

Planned and implemented legal team meetings.

UBS Bank/Perot Systems via CCSI, Inc., Stamford, CT

Wintel Administrative Support, June 2005 – October 2005

AC Systems New Mexico, Inc., Albuquerque, NM

Administrative Sales Assistant/Order Coordinator, September 2004 to February 2005

Roberts Oil Company, Inc., Albuquerque, NM

Accounts Receivable Coordinator, October 2003 to September 2004

Technology Ventures Corporation, Albuquerque, NM

Administrative Assistant, April 2003 to October 2003

Vanessa G. Myers, PC, Dallas, TX

Executive Assistant/Office Manager, October 2000 to January 2003

Bickel and Brewer, Attorney’s and Counselors – Dallas, TX

Research Assistant, March 1999 to August 2000

Education

ATI Career Training - Dallas, TX

Vocational Certificate - Computerized Business Administration, June 1989 to March 1990

National Association of Realtors – Albuquerque, NM

Certificate – Professional Real Estate Assistant, January 2004

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