Software Manager

JOSEPH BRANNON

**** *.*. *** ***. #*** ******.*.*******@*****.***

Miami, FL 331**-***-*** 2749

Veteran and technology professional with over 15 years of broad expertise collaborating with cross functional internal and external clients to drive innovative solutions for seamless operations in diverse arenas. Goal oriented team leader and dedicated team player with proven success managing multiple simultaneous projects. Analytical problem solver with exceptional interpersonal and communication skills. Career Overview

IT MANAGER

DIVERSIFIED UNDERWRITERS SERVICES 2006 – Present

Manages day to day IT operations, including hardware and software support, staff training and multimedia, executing several successful migrations of IT infrastructure to different systems due to changing technology and company needs.

Analyzes and coordinates marketer and broker IT requirements, identifying hardware, software and procedures to meet those needs while supporting clients in any IT issues.

Develops, plans and implements migration of telecommunications hardware, software and call accounting software systems and reports.

Coordinates creation and distribution of weekly product information and marketing emails campaigns, collecting, compiling and distributing analytics. Coordinated redesign and migration of company website.

Creates and administers comprehensive business continuation and disaster recovery plans and procedures with annual testing.

Designs and produces company and product presentations, trainings and webcasts, using various electronic and print media.

COMPUTER SPECIALIST

MIAMI DADE COUNTY PUBLIC SCHOOLS 2002 – 2006

Responsible for hardware and software maintenance and repair at multiple school sites, as well as desk side user support.

Redesigned and maintained school websites; installed software and trained users; and created and taught classes to staff in use of different software packages. NETWORK ADMINISTRATOR

PALMER TRINITY SCHOOL 2000 – 2002

Managed deployment of over 800 new laptops in campus wide wireless network environment, creating and teaching student/parent computer education classes in hardware, software and Internet usage.

Increased network efficiency 23% by redesigning network infrastructure. Established professional help desk with equipment and user tracking database.

Decreased computer downtime and supplemented IT budget by implementing IBM certified repair facility that brought equipment repair in house.

Migrated and updated school email system, and designed and implemented network and phone infrastructure for new science/math building.

Education & Training

General Studies, University of Phoenix

General Studies, Miami Dade Community College

Certifications: CompTIA A+ IBM Repair Technician (Desktop/Laptop) & Warranty Administration Military Service: United States Marine Corps, 1986 – 1992

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