Technical Support Help Desk

Cory G. Lowery

Mobile: 719-***-****

Location: Peyton, CO

Professional Certifications: CompTIA Security+ (expires 10/21/2019)

Highest Clearance Held: Public Trust

Education: Spring 2004 – Spring 2007 St. Philip's College San Antonio, TX

Associates degree in Computer Maintenance technology.

Work Summary: Extensive experience in an IT helpdesk environment. Proven

problem solving experience, experience with PC hardware and software

troubleshooting, and experience with network configuration.

Professional experience: December 2016 – March 2017 Colorado Springs, CO SNI Technologies, Technical Support Analyst.

Provided hands-on and remote technical support for call center agents of Synq3 Restaurant Solutions. Extensively used Active Directory to manage, create, and delete user profiles. Regularly set up new workstations and performed routine PC maintenance such as disk cleanup and reimaging.

June 2015 – November 2016 Webster, TX GHG Corporation, Helpdesk technician. Provided technical support for web applications in a technical helpdesk environment. Duties included backing up and restoring databases in Microsoft SQL Server, running scripts in Linux command line, and troubleshooting web application errors. Also worked closely with QA and development teams to test for and document issues with application updates and patches.

July 2011 – February 2015 San Antonio, TX Leidos, Tier 1 analyst.

Providing application support for the DHA Service Center, to assist with military healthcare applications in an ITIL help desk environment. Heavily utilized the Remedy ticketing system.

June 2009 – April 2011 Colorado Springs, CO Time Warner Cable, Tier 3 support.

Major roles: Assisting customers with various internet connectivity issues, and home network configuration, as well as identifying DHCP server issues, and troubleshooting various e-mail clients.

July 2007 – December 2008 San Antonio, TX 2Wire call center.

Provided over the phone technical and customer support for subscribers of the AT&T U-Verse

Television/internet/phone service. Resolved various home network and internet connectivity issues.

August 2006 – January 2007 San Antonio, TX St. Philip’s College, IT department intern.

Assisted the college’s IT department with replacing/repairing computer hardware, re-imaging workstations, and setting up/configuring new workstations.

Computer Proficiency: Several years of computer support experience including

troubleshooting hardware and software issues, repairing PC and network hardware, and experience with various computer applications.

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