Supply Chain Management

Stephen R. Smith

*** ******* ****, *******, ** **387 Phone: 952-***-****

*************@*****.*** LinkedIn: http://tinyurl.com/zmnyo6d Summary

Business analyst with functional and technical expertise in marketing resource management and digital asset management. Experienced in consulting with clients in the financial, pharmaceutical, retail, food, and technology industries. Expertise in requirements definition, systems integrations and testing, end-user training and support, and documentation. Strong knowledge of South American market and fluent in Portuguese. Software: Xinet Digital Asset Management, Aprimo Marketing Operations (MO), Teradata Customer Interaction Manager (CIM), Teradata Real Time Interaction Manager (RTIM) Databases: Oracle, MS Access, MySQL, DB2

EXPERIENCE

Aprimo (formerly Teradata, Inc.), Dayton, OH 2016

Teradata, Inc., Dayton, OH 2013 – 2016

Senior Consultant/Lead Business Analyst

Provided consulting expertise for client implementations of Teradata/Aprimo applications.

• Analyzed and configured client workflows resulting in improved efficiencies in product delivery timelines.

• Created workflows for FINRA financial compliancy resulting in improved accountability and traceability.

• Assisted clients with functional/technical requirements definition, process definition, and configuration of the Aprimo MRM applications, resulting in improved marketing campaign effectiveness and optimized real-time messaging.

• Experienced in all phases of the software development lifecycle (SDLC), including requirements definition, systems design, development, integration and testing.

• Experienced with QA testing and issue tracking using JIRA software.

• Mentored more junior business analysts in functional and technical requirements gathering.

• Documented requirements, design, and configuration around all Marketing Operations modules, including Plan and Spend Management, Production Management, Digital Asset Management, and Real Time Interaction Manager (RTIM).

SUPERVALU, Inc., Eden Prairie, MN 2007 – 2013

Lead Business Systems Analyst

Innovated and designed the digital asset management system (Xinet) for product photography imagery.

• Streamlined and centralized digital asset management resulting in asset metadata integrity and accessibility through enforcement of metadata taxonomy.

• Configured automation tools for asset ingestion resulting in metadata accuracy and consistency.

• Led Marketing Resource Management (MRM) project to streamline creative workflow processes for marketing collateral, resulting in decreased production timelines.

• Mentored junior business analyst in functional and technical requirements gathering.

• Managed the RFP process for outsourcing of the ad circular production process. Conducted extensive deep dive sessions with prospects and made recommendations to upper level management.

• Responsible for Aprimo MRM (Marketing Operations) used to enable workflow for marketing collateral requests. Responsible for overall project lifecycle, including vendor selection of MRM solution, analysis Stephen R. Smith 952-***-**** *************@*****.*** and requirements gathering, design, and configuration of various production workflows, and post-rollout support of user base, and project status reporting.

• Responsible for all aspects relating to Xinet (Digital Asset Management system). Duties include all user education/training, technical support, enhancements and upgrade planning, systems integrations, user administration, and report writing using MySQL database. Responsible for metadata quality standards for all assets.

PACCAR, Inc., Renton, WA 2005 – 2007

Senior Systems Analyst

Provided technical support for Manugistics application for DAF (European manufacturing operation).

• Developed Perl/Unix scripts and enhancements for multiple global business units resulting in improved process automation.

• Requirements gathering for functional and technical requirements for systems development efforts.

• Managed project using on/offshore consultant team for implementation of new product functionality resulting in an improved product selection for suggested inventory. BORN Information Services, Minnetonka, MN 2004 – 2005 Senior Technical Consultant

Provided analysis, design, testing, and support for Manugistics applications for clients.

• Developed requirements for Oracle Applications and Manugistics Transport integrations resulting in improved automation of data processing.

• Consulted and provided subject-matter expertise to client development team related to Manugistics Fulfillment for a global cosmetic project resulting in an improved supply chain planning process. ALTICOR, INC., Ada, MI 2003 – 2004

Independent Senior Consultant

Provided consulting expertise for functional and technical support for Manugistics supply chain application.

• Led data loading and data cleansing efforts for Manugistics Fulfillment and Transport modules resulting in improved data reliability and accuracy.

• Built out interface development environments for Manugistics Fulfillment for improved application development and testing.

• Provided subject-matter expertise to client development team related to functional and technical requirements for Manugistics NetWORKS Fulfillment 7.1, NetWORKS Sequencing 7.1, and NetWORKS Transport.

• Developed data interfaces using SQL*Plus, PL/SQL, and SQL Loader tools. INTERACTIVE BUSINESS SYSTEMS, INC., Oak Brook, IL 2002 – 2003 Senior Consultant

Provided consulting expertise for Manugistics project to client in the fast food industry.

• Designed and developed interfaces, implemented and configured Manugistics Fulfillment resulting in improved supply chain processes.

• Customized and delivered training course to client IS/IT specialists resulting in long-term self-sufficiency.

• Developed and led the QA testing process for all data interfaces. Stephen R. Smith 952-***-**** *************@*****.*** MANUGISTICS, INC., São Paulo, Brazil 2001 – 2002

Lead Analyst, South America

Provided technical and functional support for Manugistics applications to Latin American client base.

• Led all support services for South American clients using various Manugistics modules including Demand Management, Fulfillment, Transport, and WebConnect integration.

• Managed all application support for clients using various Manugistics modules resulting in improved speed of issue resolution and issue accountability.

• Streamlined client database by implementing a contact clean-up initiative for South American clients resulting in improved client communications.

SCHWAN’S SALES ENTERPRISES, INC., Marshall, MN 1995 - 2001 Systems Development Lead (2000-2001)

Senior Systems Developer (1998-2000)

Systems Developer (1996-1998)

Associate Systems Developer (1995-1996)

• Led the implementation of numerous Manugistics Supply Chain software modules (NetWORKS Demand, NetWORKS Fulfillment, NetWORKS Transport, WebConnect, etc.) for 4 business divisions.

• Managed multiple responsibilities including project planning/reporting, project analysis, architecture, design, and interface coding/testing.

• Provided prompt and knowledgeable software and hardware support for Manugistics installations.

• Communicated effectively with senior executives and staff to develop strategic IT plans and budgets including system upgrades and capital, operating, and line-item budgets.

• Customized and implemented system and code changes for specific business processes including Manugistics and SAP integrations using Manugistics WebConnect tool.

• Developed and maintained two intranet websites to support Manugistics users - sites contained information about system upgrades, job schedules, conference/steering committee meetings, and business procedures.

• Actively represented Schwan’s at Manugistics Steering Committee meetings serving on the Technical/Integration sub-committee.

• Conducted detailed analysis, design, and coding of Cobol interfaces for Schwan’s Route Sales system.

• Received Innovative Individual Award in 1997.

EDUCATION

BS, Management Information Systems (Cum Laude), National American University, Rapid City, SD Culinary Arts & Sciences/Restaurant Management, Scottsdale Culinary Institute, Scottsdale, AZ BA, Business Administration, Texas Lutheran University, Seguin, TX

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