Manager
Resume:
SEAN C. HILES
Peyton, CO *****
****.*****@*****.***
https://www.linkedin.com/in/sean-hiles-811a91a6
PROFESSIONAL SUMMARY
Clinic Manager and Military Veteran with a Secret Security Clearance and 20 years of proven experience in the United States Air Force. Accomplished measurable results while leading teams of 2 – 32 in a dynamic, fast - paced environment. Possess a comprehensive background in Health Care and Personnel Management derived from conducting domestic and global operations in the United States, Afghanistan, Germany and South Korea. Managed risk upon multiple lines to protect assets, property, and equipment valued over $2M while meeting the expectations of senior leadership. Possess extensive knowledge in Armed Forces Health Longitudinal Technology Application, Composite Health Care System and Clinic Operations. Recipient of multiple awards for outstanding performance and professionalism. Career supported by Bachelor of Science in Health Sciences.
Healthcare Management
Patient Privacy
Medical Records Maintenance
Leadership
Data Analysis
Training and Development
Policy Implementation
Organization/Communication
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
UNITED STATES AIR FORCE – Various Locations 1996 – 2016
Multi-Clinic Manager
Oversaw business functions and resources for a mental health department while directing patient care and outreach for 3 installations and 25K beneficiaries
Managed the daily operations and professional development of 32 staff members responsible for the organization’s mental health, substance abuse and family advocacy clinics
Managed CHCS templates and AHLTA schedules of 14 providers; created 12.7K patient appointments annually and generated medical care worth $785K for the medical facility
Provided oversight for $108K budget; submitted and monitored funding requests while managing 133 equipment items and in-service training aids valued at $2M
Facilitated 6 substance abuse treatment groups while gaining 60 patient contact hours that adverted $1.5K network referral fees
Integrated Deployment Health Assessments for 300+ employees; boasted individual medical readiness by 40%
Implemented Mental Health Liaison team into 3 departments; enhanced resiliency and communication with 21 space wing units
Section Manager – Transition Center
Assisted the Program Manager with oversight of redeploying military member’s decompression, reintegration curriculum and training
Coordinated group therapy sessions for 1.5K personnel in high-stress career fields returning from overseas locations
Facilitated 43 groups therapy sessions, focusing on combat-related stress and reintegration
Oversaw implementation of resiliency surveys, assisted with software creation for $12K computer lab
Section Manager – Psychology Department
Directed clinic operations for 9 staff members and coordinated care for 900 service members returning from deployed locations
Managed daily schedules of 7 providers while arranging 1.1K+ hours of individual patient care
Conducted 942 hours of neuropsychological testing assessments as well as standardizing training and creating 14 test competency assessments for technicians validating proficiency
SEAN C. HILES, PG. 2
Coordinated mental health portion of Veterans Affairs evaluation process, managed database and coordinated appointments for 277 retiring or separating service members
Facilitated 2.4K hours of Post-Traumatic Stress Disorder treatment, managed schedules and coordinated appointments
Oversaw $152K supply budget for 4 work centers; identified clinic needs and procured $115K of critical equipment
Instructed Preventive & Management of Disruptive Behavior courses, provided skills to identify and prevent workplace violence
Program Manager
Monitored the organization’s Special Needs Program; maintained database of 313 families and updated information for overseas travel, increased data accuracy by 30%
Assessed program needs and evaluated program effectiveness; assisted in the development of innovative teaching techniques and conducted creative solutions seminars
Briefed executive managers on all Family Advocacy Program matters on a weekly basis; provided recommendations to improve the program’s overall effectiveness
Audited 100+ medical records; shipped 103 records to appropriate locations and corrected 3-year backlog
Designed proprietary peer review forms and screened 200 files for self-inspection program resulting in zero negative findings
Conducted 8+ mental health related briefings for 637 personnel; ensured health care professionals received relevant and updated information
EDUCATION/TRAINING
Bachelor of Science, Health Sciences, Trident University. Cypress, CA – 2016
Associate of Science, Mental Health Services, Community College of the Air Force, Montgomery, AL – 2011
Senior Enlisted Joint Professional Military Education, United States Air Force, Management Course – 2015
Senior Enlisted Professional Military Education, United States Air Force, Management Course – 2012
Non-commissioned Officer Professional Military Education, United States Air Force, Management Course – 2009
Contracting Officers Representative, United States Army, Civilian Supervision Course – 2012
Basic Medical Ethics & Detainee Health Care Operations, United States Army – 2012
Combat and Operational Stress Course, United States Army – 2012
Sexual Assault Prevention Response Course, United States Air Force – 2016
Self-Aid Buddy Care, United States Air Force, Basic Life Saving Course – 2016
Basic Life Support, United States Air Force, American Red Cross Certified – 2016
SELECT AWARDS
Air Force Commendation Medal (3)
Army Commendation Medal (3)
Air Force Achievement Medal
NATO Medal
TECHNICAL SKILLS
Software: Microsoft Office Suite (2003, 2007, 2010), CHCS, AHLTA, DEERS
Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8, Windows 10
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