Project Customer Service

Walé Adekunbi

*** ******** ***** ****** *****, Salford M5 4TG, Lancashire, England

PHONE: +44-795******* • E-MAIL: ******@*******.***

Personal Profile:

A determined and adaptable project coordinator. Looking to further apply existing skills and gain more

development. Giving wholehearted commitment to tasks and displaying a high degree of tenacity and

resilience when facing difficult situations independently or as team member, whilst maintaining a positive

and professional attitude. Ability to build strong professional relationships and collaborate with multidisciplinary teams on equal terms and communicate effectively to achieve project goals and strategies. Sociable personality with a friendly approach.

Professional Experience:

Keir Services – Project Admin, (Temp) (Oct 2016- Present)

Part of the Kier Group, is a specialist provider of public and private sector services, providing both single services and multi-disciplinary outsourcing throughout the UK.

Providing antenna maintenance access for a team of engineers, on MBNL network throughout UK.

Using MBNL tools, ADCbuild, sitenet, and intercom to assist with the scheduling.

MLL Telecom – Project Scheduler (Feb 2016 – Jun 2016)

MLL Telecom a medium sized business which designs, manage and enhance flexible microwave radio

And fixed technology networks for Public Sector and Service Providers.

Providing access for engineers for maintenance of microwave wave equipment.

Spread sheet and tracking information, Liaising with Site Providers and Data Analysis.

Producing ad hoc reports for senior management. SharePoint management.

Vodafone UK – PMO Analyst (Jul 2014 – Oct 2015)

Vodafone Group plc. A British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's second largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and currently has 434 million subscribers.

Helping to build UK’s largest mobile network 4G Beacon project, for the central region. Producing daily performance reports for delivery managers.

Status and KPI reporting detailing performance weekly against other regions.

Database management using Beacon West Tracker, which involved updating, commissioned 2G/3G/4G cell sites daily.

Use of Remedy to close or extend outages by sub contractors on site daily.

Updating SharePoint with documents and data, Business Objects Reporting weekly.

Involvement with updating specific milestones attributed to particular cell sites on a central database for use by radio planners, acquisition surveyors and Managers.

SAP Business objects use for extraction of various data for presentation to Line Managers.

Huawei – Project Coordinator (Aug 2013 – Jul 2014)

Huawei Technologies Co. Ltd. A Chinese multinational networking and telecommunications equipment and services company it is the largest telecommunications equipment manufacturer in the world.

Working on the 4G Beacon project, producing daily reports and dashboards.

Analysis of cell site installs from partners weekly to determine how well performance was against benchmarks.

Tasks not limited to Project governance, Isite database management and Partner finance support.

Supporting the management and delivery of partner handover regionally.

Presentation of a weekly progress report to senior management also highlighting risks and issues.

Co-Operative Bank - PMO Consultant (Jul 2013 – Aug 2013)

An ethical bank that seeks to avoid investing in companies involved in certain elements of the arms

trade fossil fuel extraction, genetic engineering, animal testing and use of sweat labor. As Britain's

seventh biggest lender, the majority of the bank's revenue is made from interest charges on loans.

A merger with Britannia Bank, therefore managing the co-ordination, data collation and

Communication of portfolio and project related information in a consolidated, centralized weekly measure of the team’s delivery.

Oversaw RAID logs as well as ensuring the effectiveness of change management processes.

Analysis and maintenance the governance calendar and presentation in line with relevant process and quality requirements. Monitoring the project library, also raising various purchase orders daily to subcontractors working on the programme.

Virgin Media – Field Engineer (Feb 2012 – Sep 2012)

Installation maintenance, and occasionally repairing Virgin Media products whilst delivering efficient customer service which included routers, TV and telephony in domestic and business premises.

Ensuring that all work was completed within a timely and professional manner using Virgin Media systems to aid and document work done out in the field to the network centre.

British Telecommunications – Videoconferencing Engineer (Feb 2008 – Aug 2011)

Provision of a managed service to the DWP relating to all aspects of video and audio conferencing.

Including directing engineers to aid VC endpoint installations, relocations and decommissions across clients sites.

VC fault and incident management with clients proactive remote diagnostics including software updates, system reconfigurations and monitoring.

Harvest Housing – Telecommunications Officer (May 2005 – Feb 2008)

Controlled a project managing a group wide mobile contract change, this involved transferring more than 200 mobiles seamlessly with out loss of service to all. Leading the vision, strategy and planning processes of the project.

Sole supervision of the company’s telecommunication service including providing advice & consultancy fault reporting and a resolution service.

Administration of the PBX switch via the telephone lines, feature programming cover paths, hunts groups, cat5 cabling, and voicemail setup.

Education:

Dec 2016 –Present UK

APMP Project Management

Nov 2015 – Jul 2016 UK

APM Project Fundamentals

Oct 1998 – Oct 1999 University of Hertfordshire

Masters of Telecommunication Systems

Hertford UK

Sept 1992 – May 1997 Manchester Metropolitan University

Bachelors in Electrical & Electronic Engineering

Manchester, UK

Sept 1992 – May 1997 City of Westminster College

Business & Technology Education Council in Electronics

London, UK

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