Desk Support

**** *** ********* *****, ******** Rancho Cordova, California 95670 916-***-**** aczr45@r.postjobfree.com Objective Seeking gainful and fulfilling employment Experience 2001–Present Web Worked to Print with Manager sales staff, Sierra designers and clients to create tailor made Sacramento, shopping CA experience unique to each customer and their needs.

Utilized DreamWeaver, InDesign, Illustrator, Pageflex, Photoshop as well as HTML and proprietary coding languages to create variable products that could be customized by end users on the fly.

Trained sales staff and customers on how to use the online stores to include the customization of products, and use of reporting tools.

Provided technical support and customer service to over 4000 customers.

Installed /upgraded computers, printers, hubs, software and operating systems. 2003–Present Owner/ Sold parts, Operator gear and apparel Tactical on various City online marketplaces. Rancho Cordova, CA

Created a successful side business averaging $100K gross per year.

Earned 16000+ positive feedback comments and a 99.8% approval rating. 2000-Account Researched, 2001 Manager prepared and VMS sold competitive advertising materials San Francisco, to major CA advertising agencies based on their client's needs. 1993-Transportation Prepared 1996 shipments Specialist for transportation USAF via commercial vehicles. Luke AFB, AZ

Assisted the deployment of emergency rescue after Oklahoma City Bombing. 1992-Air Loaded Transportation 1993 equipment, material Specialist USAF and vehicles onto cargo aircraft. McGuire AFB, NJ

Earned Armed Forces Service Medal, Operation Provide Promise. Education 2003-2004 American River College Sacramento, CA

Continuing education in Computer and Network Management, 4.0 GPA. 1996-2000 University of Arizona Tucson, AZ

B.A., Dual Major in Media Arts and Political Science. Certifications Computers: CompTIA Network+ and Security+, MCP Windows.

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