PARDEEP SINGH • LYNNWOOD, WASHINGTON *****

TELEPHONE: 571-***-**** • E-MAIL: aczr2l@r.postjobfree.com

0BJECTIVE:

Seeking a challenging and rewarding position as a QA/Software Testing Engineer, with a strong

will to prosper in any assigned duties. Passion to quickly learn and adjust to new environments and

Technologies.

PROFESSIONAL SUMMARY:

Six years of experience as a creative and professional team player in software testing and quality assurance. Excellent understanding of the software development life cycle (SDLC) with emphasis on testing of web and client /server based applications in multiple verticals like retail, state Project, telecommunication, ecommerce, health care, customer support application and Siebel CRM applications.

Extensive experience to create a traceability matrix, exit criteria and entry criteria.

Experienced in technical design analysis: ability to understand, analysis and provide feedback on business requirements, software requirements, use cases, gap analysis, activity diagrams, design specifications and other project related documents.

Testing and quality control in SOA (ESB) based projects.

Have excellent program debugging skills and make use of mainframe based debugging tools.

Sound knowledge of java application testing, quality center, and mainframe application testing.

Extensive knowledge of testing mainframe systems, mainframe tools, and mainframe testing environments.

Proficient in the area of requirements, analysis, test strategies, test Plans, test cases, bug tracking, and execution of projects with manual testing and/or automated testing tools using mercury Interactive Quick Test Pro, test director/quality center, clear quest, Jira, requisite pro in web based and client-server.

Proper execution of test scripts and documentation of test results in test logs. Construct test and learn frameworks and experimental designs.

Experience with Mobile testing with various kind of mobile devices such as blackberry I phone Samsung etc and iPad to test the lotus connection application.

Good experience in tracking bugs using bug tracking tools like quality center and Jira.

Testing expertise includes functional testing, unit testing, integration testing, regression testing, GUI testing, back-end testing, browser compatibility testing, Ad-hoc testing, cache testing, black box testing, white box testing, system testing, user acceptance testing (UAT).

Extensive experienced in Agile and Scrum model.

TECHNICAL SKILLS:

Operating System: Windows XP, NT, 2000, 2003, UNIX, Linux

Databases: SQL Server, Oracle (RDBMS), DB2, TOAD,

Browsers: Internet Explorer, Mozilla Firefox, Google Chrome, Opera, Safari

Automation Tools: Quick Test Pro, Jmeter and Soap UI.

Application Server: Web logic, Citrix

Processes/Methodologies: Software Development Methodology (SDM) and Agile (Scrum).

Software: MS Office, MS Project, Photo shop and MS Access, Share Point

Bug-Tracker: Rational Clear Quest, Quality Center/ Test Director/ALM, JIRA, IBM Req Pro and HP Sprinter.

Hardware: HP-9000, Dell, Compaq Presario and IBM Compatible

Language environments: C#, Java, J2EE, SQL, VB Script, Java Script, Perl, XML, HTML & DHTML

Education:

Three Years Diploma in Electrical Engineering from PSBTE India (2001-2004)

Bachelor’s in Information Technology from University of Northern Virginia (2008-2010)

PROFESSIONAL EXPERIENCE:

T-Mobile, Bothell WA April 2016-Till date

Billing and care project

QA Engineer/UAT Test Lead

My T-Mobile: In October 2013, the legacy MyTMO site (commonly referred to as “.Net”) was largely deprecated in favor of the current experience; MyTMO (“Cloud”). Today, there are still a handful of features and account types still supported by the legacy site

Reviewing Business/Functional requirements, Technical Specifications and Screen flows of the application.

Created detailed Test Plans, Test scripts, and conducted test script walkthroughs to ensure that testing coverage is adequate and test scenarios specify the correct expected results based on the user story.

Define and perform various test functions - Black Box, User Acceptance Testing, Functional, and Regression, End to End testing for mobile devices / websites and mobile apps.

Testing Web/Mobile with tools to support testing for iOS/Android/Web/Mobile Web

Creating documents and review with business stockholders.

Work directly with product managers and software engineers to understand technical and functional system requirements, use cases, and performance considerations.

Escalate things to manager / senior manager which impacting the release / product launch.

Log and track defects in HP Quality center ALM, Rally and Jira.

Execute test cases on TestRail.

Attending every day standing meeting and provide status to scrum master.

Test various mobile devices with a various platform (iOS, Android) for TMO and MyTMO application.

Support and test every week production deployment with various team.

Validate BVT scenario every week during offline stack.

Strong understanding of UAT testing methodologies and practice,

Provide the acceptance demo to business user to accept the user stories.

Strong technical and functional knowledge.

Working multiple project at same time with sprint team

Provide leadership, direction and coaching on project specific tasks as well as individual professional development

Closely working with product owner and business team and provides daily testing status

Extensive knowledge and experience in T-Mobile APP testing

Environment: Windows XP, Window 7, JIRA, ALM, SharePoint, DB2, SQL, SOAP UI, .NET, HTML, Microsoft Excel, MS Word. Java, C#, Web Logic, Application Life cycle Management, Rally, Test Rail, CSM.

Nordstrom.Inc Seattle WA July 2014-January 2016

Marketing and Email Communication Project

Sr Software Test Engineer

Emails are generated as a result of various workflows within the system from various resources like the com, store and web. The message assembler service is intended to process and apply various business rules on these emails before they are sent to the Responsys.

RESPONSIBILITIES:

Creating a test case and test scenario for online WEB E-ecommerce, sterling COM (IBM customer order management sterling application), store (POS) and debut rewards application and put it into the Jira.

Developed test cases using WSDL, schema files which defines web service request, response, methods/operations, and end point of web service to be tested.

Responsible for Setting up Web Services project using WSDL in SOAPUI and provided setup help to other team members.

Performed manual/functional testing of email communication for WEB, COM, store (POS) and rebut rewards emails.

Creating confluence page on Jira to track all the work.

Create various kind of test script, Experimental design and executed when developer deployed the code in test Environment.

Record all test results, and completely document defects and system errors

Working with the performance team and creates and provide to the scope of the testing documentation.

Knowledge of Jmeter Performance testing tool.

Importing requirements, create test cases, validate requirements with test cases and generate reports using Jira.

Participate and provided all status for backlog and grooming meeting.

Worked on Agile Methodology for a Web based and store application.

Attended every day stand up meeting and provided the status to scrum master.

Extensive knowledge for xmls file and creating xml payload with the help of ESB Tibco team and send requested to JMS-Q server and triggered email receipt.

Validate the payload and writing query in Mongo Data base.

Very closely worked with the performance team and provided all xml payloads to creating performance script in Jenkins jobs.

Involved in testing Customer Mobile Nordstrom application on different mobile Platform such as iOS and Android devices.

Test various mobile devices with a various platform (iOS, Android)

Experience with xml based web service testing.

Worked and test the application written in Java and .NET Language.

Validate the Email receipt with the requirement and log the defect in Jira if issue can be occurred

Performed various kind of testing such as functional testing, unit testing, integration testing, regression testing, GUI testing, back-end testing, browser compatibility testing, Ad-hoc testing, cache testing, black box testing, white box testing, system testing, user acceptance testing (UAT)and provide the UAT sign off after testing.

Logged and keep track issues in Jira and working with the Dev team.

Very closely worked with the Dev and ESB Tibco team.

Validate the XSD xml and provide the status if there is any discrepancy.

Working with Oracle Responsys team for trigger email receipt.

Environment: Windows XP, Window 7, JIRA, SharePoint, DB2, SOAP UI, XML, .NET, HTML, Microsoft Excel, MS Word. Java, C#, Web Logic, SQL 2005 server, Mongo DB, ESB Tibco, Jmeter, Jenkins, XML.

California Department of Health Care Service Sacramento, CA Aug 2013- May2014

Health Exchange Medical Interface project (HEMI)

Sr QA Analyst.

The California Health Benefit Exchange (Exchange) is soliciting responses from qualified firms able to provide independent Verification and Validation (IV&V) services during the design, development and implementation (DDI) of the California healthcare eligibility, enrollment, and retention system (CalHEERS).

RESPONSIBILITIES:

•Experience or knowledge of the Statewide Client Index (SCI) and Medi-Cal Eligibility Data Systems (MEDS).

•Experience or knowledge of statewide automated welfare systems (SAWS) such as CalWIN, C-VI and or LEADER.

•Experience with SOAP UI to test web service interfaces

•Analyzed business requirements specifications documents to understand the application.

•Experience testing in the IBM mainframe z/OS environment

•Experienced QA Tester, testing Mainframe Applications Running under AS400 and DB2 environments.

•Experience using HP application lifecycle management (ALM) quality center to develop test plans, prepare test cases and execute test scripts.

•Execute the test cases for interface testing using SOAP UI test tool.

•Executed software test scripts, reported defects, and evaluated the severity of any problems found.

•Participate in the daily SCRUM meetings, as well as all other meetings required to support the project’s Agile development methodology

•Ensure that HEMI user acceptance testing is consistent and in align.

•Performed interface testing between Covered California web portal and mainframe.

•Experience with preparation of test Plan, test case suite, defect handling, and user meetings as part of UAT with Calheers and MEDS system.

•Provide the UAT support to SAWS consortia (LEADER, C-IV and Calwin).

•Logged UAT defect in ALM from MEDS prospective.

•Contribute to the test plan for the HEMI project.

•Performed configuration testing in different web browser and make sure application is working accordingly the requirements.

•Identify defects associated with the execution of test cases and test scripts.

•Writing test cases for plan enrollment/disenrollment transaction.

•Participate in the setup, reporting, and configuration of enterprise testing tools.

•Support the effort to integrate project test tools with enterprise test tools.

•Attend meetings relating to HEMI and CalHEERS integration, design, implementation and testing.

•Escalate issues and risks to management.

Environment: Windows XP, Window 7, Application Life Management 11.0, ALM SharePoint, DB2, Oracle 10g, SOAP UI, XML, .NET, HTML, Microsoft Excel, MS Word. Java, C#, Web Logic, SQL 2005 server, JCL, ISPF, TSO, IDCAMS, CA7, CICS, DB2, VSAM, IMS DB, JCL, COBOL, CICS and AS/400 Mainframe.

Department of Human Service Salem, OR Feb 2013-July 2013.

QA Analyst

Health Exchange Benefit Project

Oregon's HIX IT projects within the Oregon Health Authority, the state's Medicaid agency. Oregon’s integrated HIX IT vision is supported by collaboration across all relevant state bodies. Oregon's HIX-IT project has a complementary human service modernization project implementing "horizontally" integrated HHS eligibility and case management.

RESPONSIBILITIES:

As Siebel tester responsible for understanding and analyzing the functional processes and business

Scenarios.

Performed System Integration testing to verify the interaction between the Siebel systems.

Extensive knowledge in Manual and Automated testing using tools such as Mercury Quality

Center (ALM) and QTP.

Executed test cases and logged defect in Quality Center/ Documented requirements in ALM.

Supported end-to-end testing for downstream systems.

Conduct software functional test as well as performance test on Siebel 8.2.1. customer service

Application.

System testing of Siebel Call, Siebel Finance application and defect management.

Tested Siebel account, contact, service request and activities test data.

Validated Test data from Web Center to Siebel thru interface.

Functional and regression testing of Siebel and third party applications

Create test scenario for Siebel Customer Service and Plan Management application.

Design system, system-to-system, performance and/or user acceptance tests.

Creating various kind of test documents for oracle online web center application

Environment: Windows XP, Window 7, Application Life Management 11.0, ALM SharePoint, DB2, Oracle 10g, QTP10.0, XML, .NET, HTML, Microsoft Excel, MS Word. Java, C#, Web Logic, SQL 2005 server, Oracle 10g and 11g. Siebel ActiveX Version 8.2.1.

Warner Bros Entertainment Inc. Burbank, CA August 2012-jan 2013

Sr.QA Analyst

Business to Business Project

The Warner Bros. Consumer Product Davison (“WBCP” or “CP” here after) input and processes hundreds of contract every year. The beginning of this process is known as the ‘Deal Req.” process (“DR” hereafter) where data is captured on a paper from by a WBCP Sales Department Account Executive (“AE” Hereafter). The populated DR from is then passed around to several approvers prior to being finally submitted to the WBCP Legal Department for entry onto the Licensing Management System (“LMS” hereafter) The entire DR process is manual in nature, with little automation.

RESPONSIBILITIES:

Good knowledge of Software Development Life cycle (SDLC) process and software testing Life cycle process. Extensively involved in preparation/execution of test scenarios, test plan, and test cases.

Requirements analysis and review of the functional specifications. Project plan for testing process: - time and resources required for the testing, defect tracking and documentation.

Worked as a Functional Testing Analyst in Implementations, Upgrade and Post Production Support of Oracle EBS for B2B application

Creating a test plan and test cases for WBCP B2B E-commerce sterling application.

Extensive knowledge for EBS Oracle application

Test cases execution using ALM/quality center.

Experienced in configuration, setup, and testing of oracle EBS manufacturing and supply chain software.

Prepared traceability matrix for the requirements.

Ensured traceability between requirements and test cases for complete test coverage, defect management using Quality Centre.

Involved in B2B E-Solutions environment, with strong project management and training skills.

Experience using SQL to create data sets.

Experience creating scripts for designing automation Framework processes

Technical support with the production issues.

Identified test scenarios for UAT, preparation of UAT test scenarios, preparation of UAT test environment and involved in UAT test execution.

Environment: Windows XP, NT, 2000, 2003, UNIX, Window 7, Application Life Management 11.0, DB2, Oracle 10g, QTP10.0, XML, .NET, HTML, Microsoft Excel, MS Word. Java, C#, Web Logic, SQL 2005 server, Oracle 9i

Department of Motor Vehicles Sacramento, CA Jan 2012- July 2012

Enterprise Applications Services Environment Project

Sr QA Analyst

The Information Technology Modernization (ITM) Project will modernize the Department of Motor Vehicles’ (DMV) aging computer system. The DMV Automation (DMVA) system will be replaced with the new Enterprise Applications Services Environment (EASE) system. EASE is a Web-based application that will look and work similar to the current DMVA screens and will have navigation features that function more like the Internet.

RESPONSIBILITIES:

Extensive knowledge of functional testing, developing software testing process, testing scenarios, test plan and strategy for testing, reporting and analyzing test results

Developed automated VB test scripts in QTP for large-scale data validation and comparison between two web applications and between the UI and Database defining simple to complex scenarios

Responsible for planning process evaluation, design, development and maintenance of test scripts using a framework for new applications and enhancements, existing applications throughout SDLC.

• Architecting and designing test automation frameworks in collaboration with the QA and Development teams

Outstanding analytical, decision-making, problem solving and management skills with the ability to organize activities in fast speedy team environment.

Ability to perform effectively and efficiently in team and individually

Developed Test Scenarios/Test Cases and Test Data for the System Testing using Win-Runner/ QTP and Coordinated with the Functional Users to Understand the Process

Have thoroughly done Peer reviews for developing the UAT test plan, strategy, test cases which are used while testing the application.

Created UAT test plan documents, strategy, test cases, executed UAT test scripts, and created test reports using quality centre

Created test cases for manage inventory to test EASE Application.

Environment: Windows XP, NT, 2000, 2003, UNIX, Window 7. FACET 4X, Rational Requisite Pro 7.1, Application Life Management 11.0, DB2, Oracle 10g, QTP10.0, XML, .NET, HTML, Microsoft Excel, MS Word. Java, C#, Web Logic, SQL

Lowe's Companies, Inc Mooresville, NC Aug 2011-Jan 2012

QA Analyst

Integrated Workforce Experience Project

The iWe Workspace helps employees to bridge silos of information in a single view so that they can get to right information, at the right place, at the right time. Workspace’s new task-based user interface enables consistent user experience thereby increasing employees learn ability, efficiency and effectiveness. As a result, Lowe's can lower the total cost to serve while delivering exceptional customer service experience

RESPONSIBILITIES:

Analyzed business requirement documents (BRD), functional specifications & systems requirements.

Prepared detailed test plan and test cases by understanding the business logic and user requirements.

Responsible in creating, managing the test cases in quality center and also performed requirements traceability in quality center.

Extensive experienced in Agile and Scrum model.

Identified the test requirements based on application business requirements and blueprints.

Performed manual testing and maintain documentation on different types of testing viz., positive, negative, regression, integration, system, user-acceptance, performance and black box testing.

Coordinate with business analysts and development teams to assess requirements and engage in project review and status meetings.

Involved in doing system testing of the entire applications along with team members.

Applications are tested manually.

Tested lotus connection application for internal user with various kinds of mobile devices and apple product as well.

The reports are generated from quick test pro result and reported to QA manager.

Analyzed and reviewed the software requirements, functional specifications and design documents.

Used quality center to store all testing results, metrics, implemented test plan document, created test cases, defect tracking & reporting.

Environment: Windows XP, NT, 2000, 2003, UNIX, Window 7, Rational Requisite Pro 7.1, Quality Center 9.2, DB2, Oracle 10g, Rational, XML, .NET, HTML, Microsoft Excel, MS Word. I phone, I Pad, Mac Book.

AT&T.Inc Atlanta, GA Dec 2010-July 2011

QA Tester

CARE Billing System Project

Worked on CARE billing system in many projects including - AT&T Conversion, phone application projects, customers’ upgrade eligibility, waive ETF, geo tax upgrade, obtain flat fees from vertex projects. Worked with many Cingular vendors including regulus, Ericson and be vocal on end to end testing projects.

RESPONSIBILITIES

• Analyzed High Level Design, Client Design, Server Design and created Test Strategies and created System Test Plans as per Business requirements

• End Testing and User Acceptance Testing for CARE Client builds/releases

• Manually executed test cases to verify actual results against expected results

. Communicate and testing efforts with offshore team.

• Performed ICL check list on every new build and certified Client Builds

• Participated in Test Plan and Test Strategy Reviews with Developers and Project Managers

• Created new projects and test plans in Quality Center

• Created and managed defects of multiple projects/releases in Quality Center

• Created and managed favorite reports in Quality Center

Environment: Mercury Quality Center 9.5, Test Director 8.0, AS/400, DB2, Windows XP, MS Visual Source Safe, Team Track, UNIX, JAVA, C++

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