Customer Service State University
Resume:
Ricardo Sanchez
Help Desk / IT Specialist
Roswell, Georgia
*************@*****.***
PROFESSIONAL EXPERIENCE
Any Lab Test Now, A lpharetta, GA I T Specialist 06/2015 - 02/10/2016
● Operate as level 1 and 2 service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve tickets.
● Provided daily technical support for e-mail, network, connectivity, peripheral equipment and system
maintenance.
● Set up computers and install software for oncoming and present users.
● Trained users on how to successfully operate software programs used for the company.
● Create accounts and credentials for new users.
● Monitor users’ internet activity and productivity. St. George Retirement Village, Roswell, GA S erver/Busser 05/2013 - 12/2014
● Provide residents with outstanding customer service.
● Take food orders from residents
● Run food orders from kitchen to tables
● Side work includes setting up for buffets, cleaning, delivering food orders to residents
Southern Polytechnic State University, Marietta, GA Office Assistant
06.2011 – 05.2013
● Provided visitors with accurate information,
● Communicated with staff and visitors via phone and email.
● Operated various programs to gather and store data TECHNICAL
QUALIFICATIONS
Operating Systems -
Windows 7/ 10, Mac OS X
Software Applications-
MS Office ( Word, Excel,
Power Point)
Networking-
LAN/WAN, TCP/IP
Languages
HTML, XML
Hardware
Computer Technician
SKILLS
Proven ability to diagnose,
troubleshoot and resolve
technical problems.
Quick learner with strong
working knowledge of
hardware, software and
operating systems.
Customer service
mentality
Attention to quality and
accuracy
Ability to handle multiple
tasks and priorities.
Ability to work
independently and in
group
EDUCATION
Southern Polytechnic State University, Marietta, GA Computer Science
08/2011- 05/2013.
PROJECTS
ALTN Customer Portal
● Operate as point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve issues.
● Train medical assistants how to operate customer portal
● Provided assistance to customers with their accounts
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