Customer Service Human Resources

Highly qualified, administrative professional with over 25 years of experience in diverse industries.

CORE STRENGTHS

Highly organized Strong attention to detail Excellent customer service

Bilingual (English-Spanish) Excellent communication skills Licensed Private Investigator

Proficient in Microsoft Office Excellent problem solving skills Ability to multi-task

PROFESSIONAL EXPERIENCE

CareerSource Broward formerly WorkForce August 20, 2012 to Present

One Employment Solutions

Administrative Assistant to VP of Communications and Business Relations Departments

Provide superior support to VP of Communication and Business Relations. Answer and screen calls, manage calendar, make travel arrangements and schedule appointments, correspondence, legal documents, expense reports and events coordination. Take meeting minutes.

Assist with distribution of training materials and presentations for marketing campaign meetings.

Reconcile office expense receipts and expense reports and streamline office functions. Handle all aspects of office supplies and printer/copier needs. Order shirts, business cards, name badges for the corporate office and the CSBD centers via the track-it system.

Responsible for translating from English into Spanish for the EmployFlorida system to now offer a fully

translated Spanish version. This is great news for those individuals that struggle navigating the

system in the native English version. Customers can find the language option at the top of the

EmployFlorida sign-in page.

WorkForce One Employment Solutions, Ft. Lauderdale, FL February 2012 to August 20,

H. R. Assistant -Summer Youth Employment Program 2012

Provide all aspects of Human Resources administrative support to VP of Human Resources for the Human Resources component of the Summer Youth Program.

Coordinate all phases of recruitment from job posting through scheduling of panel interviews, for over thirty positions for the Summer Youth program.

Ensure compliance with documentation requirements for establishment of employee files, employee relations documentation and termination procedures.

Conduct background checks along with other New Hire procedures.

Assist in delivery of the New Hire Orientations for the Summer Youth staff.

Research and report workers compensation claims; follow up on incidents and provide status updates.

Participated in I-9 training and collaborated with co-worker to deliver presentation on the training.

Developed and delivered an I-9 presentation to the HR Department, on the documentation process for the I-9.

Cushman & Wakefield/Nokia, Miami, FL

Workplace Services Coord. /Administrative Asst. to Facilities Manager April 2007 to February 2011

Assisted in the daily operations of the Latin American headquarters of our customer, Nokia.

Served as executive concierge for national, international clients, and internal customers.

Arranged transportation for various events, as well as restaurant reservations and personal appointments for high-level, traveling executives.

Managed mailroom with responsibility of mailing activity for approximately a staff of 100.

Processed a variety of special mailings including outgoing international mailing for prototype phones.

Managed supplies, inventory and copy room. Ordered break room and copy room supplies. Ensured that all mailroom and copy room equipment adhered to maintenance schedule and was repaired as needed.

Provided excellent customer service by communicating directly with customers to resolve issues.

Served as Administrative Assistant with responsibility to review and process invoices; maintain filing system; and manage relationships with vendors.

Coordinated conference room scheduling, set-up of A/V equipment and assisted customers with proper equipment usage.

Managed the office in absence of Workplace Services Manager.

Cushman & Wakefield/Lucent Technologies, Pitney Bowes, Miramar, FL

Mail Room Supervisor/ Assistant to the Building Manager July 2001 to April 2007

Supervised mailroom services and facilitated contractor relations.

Managed the mailroom with mailing activity for 5 building tenants with approximately 2000 staff.

Supervised two mailroom staff.

Ensured the provision of adequate maintenance services for the building.

Monitored and supervised contractors responsible for servicing the roof, lavatories, elevators, lights, including the outside area of the building, and the convenience centers.

US Security Associates, Hollywood, FL

Assistant District Coordinator Private Investigations September 1998 to July 2001

Performed various administrative and investigative assignments.

Managed office with responsibility for assigning work to other investigators. Published weekly newsletter.

Visited various organizations located at The Miami International Airport and the Ft. Lauderdale Airport. Monitored staff to ensure that the monies collected from customers were being paid to the businesses.

Conducted inventory control monitoring for Publix Supermarkets; identified and apprehended customers removing merchandise without paying.

Beverage Canners Int’l., Miami, FL

Executive Secretary to President February 1992 to October 1997

Reported directly to the President of the company and assisted with overall office operations.

Supervised the receptionist and the company messenger.

Screened phone calls for the President and served as liaison between President and managers.

Created reports and prepared various correspondences.

Coordinated and calendared all internal and external meetings with managers/clients.

Prepared travel expense reports and coordinated all company functions such as picnics and holiday celebrations.

Purchased office supplies and processed donation requests.

Handled and ensured resolution of consumer complaints and information requests.

Baker & McKenzie-Corporate Dept., Miami, FL

Legal Secretary to Administrative Partner, Baker & McKenzie April 1988 to June 1991

Primary administrative staff person to attorney.

Revised, proofread and redlined agreements; prepared correspondence and interoffice memoranda.

Distributed documents electronically and by mail; performed data input for attorney timesheets, screened incoming telephone calls; with extensive phone contact with clients.

Assisted in the preparation of annual reports.

Prepared the necessary documentation for establishing corporations.

Maintained the corporate library.

Arranged annual firm picnic and meetings, lunches and dinners for Partners and Associates.

Tew, Jorden and Schulte, Miami, FL

Legal Secretary, Corporate Department February 1984 to April 1988

Primary administrative staff person for Corporate Legal department

Prepared and revised general releases, mortgages, stock powers, promissory notes, closing papers, mortgage deeds, contracts, and agreements;

Extensive phone contact with clients and gained experience in litigation by working with other attorneys in office preparing complaints, motions, interrogatories and any other related work.

EDUCATION

Citi College, Ft. Lauderdale, FL Associate Degree, Criminal Justice 1997 – 1999

REFERENCES

Lisa Herbst 1010 Seminole Drive VP FINANCE 954-***-****

Ft. Lauderdale, FL CareerSource Broward

Deborah Rosenthal 5544 NW 57th Avenue Private Investigator 954-***-****

Coral Springs, FL 33067

Rosamond Parker-Pickett Palm Bch, FL VP Human Resources 561-***-****

CareerSource Broward

Juan Ramirez 1202 Pine Island Drive Supervisor 954-***-**** Davie, FL Securities

Elizabeth Miller Atlanta, Georgia IT Technician 305-***-**** Motorola

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