Sales Customer Service
Resume:
Michael Berrier
Derry, NH
*****************@*****.***
Summary of Qualifications:
Multi-talented, dynamic and extremely focused sales professional with extensive experiences in retail sales and B2C process lifecycle within several industries. Skills include product commodity ordering/management and replenishment/inventory, customer service, client relationship management, strategic marketing and creation of market segment sales strategies that produce sales improvements and deliver process efficiencies to support scalable growth plans. Proven to meet demands of any organization, highly motivated and consistently exceeding expectations with concise attention to detail and distinct ability to proactively multitask, prioritize and meet critical deadlines with enthusiasm.
Professional Experience:
Admin Sports Inc., Windham, NH 2016 -2017
Sales and Marketing Manager
Research leads through search engines and state associations online
Utilized cold calling new business through phone and email
Provided ongoing product support to a variety of clients including: sports clubs, recreation departments, sport leagues and athletic associations
Managed financial billing, product registration and registration deadlines
Stadium Gallery, Kennebunkport/Ogunquit, ME 2015 - 2016
Store Manager/Sales Representative
Manage daily operations of store, selling product, supervising employees, make schedule, maintain store appearance
Greet customers and provide exceptional customer experience consultative sales process
Build lasting relationships with customers by contacting them to follow up on purchases, consistently seek product knowledge, track customer accounts, accurate data entry of customer orders
Perform daily showroom maintenance tasks including maintaining the cleanliness and attractive appearance of showrooms
Drive team to meet sales goals while exceeding customer satisfaction, educator and leader for the store team
Clark’s Shoes, Freeport, ME 2013 - 2015
Customer Care/Sales Associate
Sold to customers, stocked inventory, process customer checkout, assisted store management, developed and maintained positive customer relationships, established knowledge of all of products
Met and exceeding established company performances and sales goals, providing customer service to maintain relationships for future business and referrals purposes
Recorded current financial status of members and status of collection efforts in the appropriate credit union information systems, including profit and loss analysis
Olan Mills, Freeport, ME 1998 - 2013
Senior Sales Representative-Lifetouch, Freeport, ME 2011-2013
Met and exceeded sales quotas, maintaining optimal client satisfaction, provided outstanding account management developing and closing sales opportunities
Successfully managed competitive pricing with new and current customers, exceeded set company goals in sales by having exceptional knowledge on all company products
Performed hiring, scheduling, and training employees; performing, producing and reporting all weekly administrative paperwork; executing all monthly financial reports
Successfully achieved excellent grades in customer service for being responsive to customer identifying areas of improvement; establishes best practices including sales plan development
Performed statistical analysis of data relative to market performance, opportunities and competitors
Senior Sales Representative, Chattanooga TN 1998-2005
Led implementation of new sales techniques, including improving closing skills to selling packages to clients
Performed full lifecycle sales with prospects through consultative sales approach and closed based on script
Demonstrated follow through with prospects to confirm appointments and close sales
Achieved Top Sales Representative 5 consecutive months and attained largest sale of 2003
White Directory Publishers (Local Edge), Portland ME 2008 - 2011
Multi-Media Consultant (Inside Sales)
Utilized cold calling, prospecting, analysis, and presentation skills to identify customer requirements, present new prices and options and collaborate with clients to develop customized sales solutions
Scheduled appointments, researched prospects, and established relationships with principals and other key decision markers, illustrated both short and long-term benefits of traditional and online advertising
Resolved payment issues and liaised with other departments to maintain accuracy, accountability
Ranked in top 10% in office in new sales, including closing 2 $8k accounts, plus continuous consistency with renewal sales
Lowe’s Home Improvement, Augusta, ME 2007 - 2009
Retail Sales Associate-Garden Center
Provided highly effective sales and client support in a fast paced retail sales environment
Partnered with sales managers and staff to meet and exceed aggressive corporate sales goals, assisted customers via consultative sales process( product education and selection) to increase per client sale
Collaborated with Garden Center departments in other stores to locate out of stock items for clients and utilized industry expertise to make product suggestions, including cost-effective alternatives
Utilized consultative sales and account development skills, increasing per transaction sales to retail customers, achieved superior sales results through leadership and managing of client projects
Athletic Attic, Macon GA 1996 - 1998
Assistant Manager
Monitored inventory of sports shoes and clothing, supervised 5 employees, and managed store
Developed creative and innovative solutions to consistently exceed aggressive new sales targets, studied market trends to determine demand, potential sales volumes, and effect of competitors
Education:
University of Maine, Orono ME 1990
Bachelor of Science – Physical Education
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