Customer Service Sales
Resume:
Rebecca Mitchell
Waterloo, IA 50702
Phone 319-***-****
************@*****.***
EDUCATION
Bachelor of Arts in Communication Studies and Political Science
Marquette University, Milwaukee, WI 1996-2000
Policy Analysis: Methods and Approaches
University of Northern Iowa, Cedar Falls, IA 2002
QUALIFICATIONS
Notary Public for The State of Iowa
Customer and industry relations skills, with liaison and negotiation experience
Accounting skills, with an understanding of corporate budgeting, invoicing and collection
Detail oriented, with multi-tasking and prioritization skills combined with an initiative based attitude
PROFESSIONAL EXPERIENCE
Iowa Tool Products / Iowa Hoist & Crane, Cedar Falls, IA
Customer Service Manager – 2000 – Present
Charged with finalization of reports for our customers' OSHA required inspections, as well as ensuring that the inspection and documentation have met OSHA regulations.
Responsible for fielding all customer calls related to orders, service, purchasing and miscellaneous inquiries as well as recording / maintaining detailed documentation on all resulting communications and transactions.
Develop, define and decide pricing and sourcing strategies.
Accountable for soliciting bids for resale equipment and evaluating the cost-effective execution and expediting of projects.
Solely responsible for both inside and outside sales.
Design presentations and present at the Iowa Governor's Safety Conference.
Select candidates for interviews and hire of new employees.
Implementation of special projects, such as design and production of company brochures and service manuals and development of special marketing campaigns.
Design and maintain websites for both Iowa Tool Products and Iowa Hoist & Crane.
Responsible for accounting tasks including invoicing, collections, accounts payable / receivable and preparation of month- and year-end reports.
Researched, proposed and implemented a new computerized order system which has streamlined and expedited the cataloging and retrieval of Iowa Tool Products’ and Iowa Hoist & Crane’s customer and vendor orders.
Engage in daily multi-tasking and re-prioritizing to accommodate urgent matters.
FTM Travel, Brentwood, TN (Independent Contractor)
Travel Agent Specializing in Disney Vacations – 2015-Present
Research and present travel options based on clients’ requirements.
Book travel and make modifications as specified by my clients.
Market my services to establish and grow my client base.
Regularly update social media platforms such as Facebook, Instagram, Snap Chat and Google+ to keep clients and potential clients engaged.
Provide above and beyond customer service to my clients to ensure that their vacation experience is magical.
Compile a personalized list of travel tips based on my clients’ desires for their vacation and their party.
The Limited Corporation, Milwaukee, WI
Co-Manager / Partner – 1998 – 2000
Served as liaison between corporate management and store associates.
Supervised sales associates, setting sales goals, coordinating work schedules and resolving interpersonal issues.
Recruited, interviewed, recommended and trained new hires.
Managed sales, customer service, credit card programs and other accounting tasks.
Ensured the highest standard of customer service to a diverse customer base.
Consistently met or exceeded weekly sales goals and successfully motivated supervised associates to meet their sales goals.
Office of Congressman Jim Nussle, U.S. Capitol, Washington D.C.
Intern – January – May 1998
Served in all areas of the Congressman’s office, including Scheduling, Legislation, and Press / Media Relations.
Assisted with research and document preparation for U.S. House Budget Committee meetings.
Assisted with media relations and constituent correspondence; wrote and distributed press releases, fielded public inquiries, conducted research and assisted with press conferences.
AFFILIATIONS and ACTIVITIES
Chair of Parish Council, St. Edward Parish, Waterloo, IA
Chair of Social Concerns Committee, St. Edward Parish, Waterloo, IA
Communications Coordinator for MOMS, St. Edward Parish, Waterloo, IA
AWARDS
4-Year Merit Scholarship, Marquette University, Milwaukee, WI
Iowa Tool Products Performance Bonuses, Iowa Tool Products, Cedar Falls, IA
Winner of Ingersoll-Rand’s Race to the Cup Contest 2012 – Highest seller of Ingersoll-Rand air hoists in the United States
Contact this candidate