Manager Customer Service

BEVERLEY WINGFIELD

*** ***** **** ****, *******, Virginia 23175 H: 240-***-**** *****************@*****.***

SUMMARY

** ***** ** ********** ** the management, customer service and sales professions.

Ability to direct complex projects from conception to fully operational status.

Goal-oriented individual with strong leadership capabilities.

Organized, highly motivated, and detail-directed problem solver.

Proven ability to work in unison with staff, volunteers, and board of directors.

EXPERIENCE

02/2013 to 03/2017 Regional Portfolio Manager

Bozzuto Management Company Maryland, DC, Virginia

Direct daily operations and lease-up of 980 tax credit and market rate

units.

Performs all aspects of employee management, in conjunction with Senior

Management and People Services;

Ensures timely utilization of property management software to ensure

accuracy in reporting, accounting, property management, and property

operations;

Prepares variance reports and performs property audits.

Manages expenses and income to maximize NOI and property value;

Reviews and approves expenditures for budgetary compliance;

Ensures, with site employees, the timely completion of capital or other

improvements, within budgeted limits, and with the coordination of the

Maintenance Engineer;.

Supervises preparation of operating budgets and supporting schedules;

Visits each property at least monthly to examine, discuss, and resolve issues

regarding curb appeal, marketing, maintenance, occupancy,

accounting, employees, and/or other issues as necessary;.

Maintains a working knowledge of company policies, applicable local,

state, and Federal laws and regulations, affordable housing programs, and

other applicable policies and procedures.

Ensures compliance of property employees.

Develops and implements property marketing plans in conjunction with

the Marketing Department.

Maintained compliance with all on-site requirements of the Section 42

LIHTC program.

01/2009 to 02/2013 Property Manager

Bozzuto Management Company Landover, MD

Direct daily operations and lease-up of tax credit and market rate senior

community.

Successfully prepared, implemented and adhered to all financial aspects

of 270 unit property including annual budgets, business plans and monthly

variance reports.

Train, supervise and evaluate staff.

Excellent customer service skills.

Maintain ongoing market knowledge.

Highly skilled in organizing resources and establishing priorities.

Effectively balances owner priorities and resident needs.

Excellent ability to analyze and interpret the needs of customers and offer

appropriate solutions.

Ability to communicate effectively, both orally and in writing.

Strong interpersonal and communication skills with the ability to work

effectively with a wide range of constituencies in a diverse community.

Develop bid specifications and evaluate proposals from contractors.

Maintained compliance with all on-site requirements of the Section 42

LIHTC program.

Excellent ability to develop and maintain recordkeeping systems and

procedures.

01/2006 to 01/2009 Property Manager

Bozzuto Management Company Capitol Heights, MD

Direct daily operations of tax credit senior community.

Successfully prepared, implemented and adhered to all financial aspects

of 223 unit property including annual budgets, business plans and monthly

variance reports.

Train, supervise and evaluate staff.

Excellent customer service skills.

Maintain ongoing market knowledge.

Highly skilled in organizing resources and establishing priorities.

Effectively balances owner priorities and resident needs.

Strong rent collection skills.

Property maintained 98%-100% collections throughout tenure.

Excellent ability to analyze and interpret the needs of customers and offer

appropriate solutions.

Ability to communicate effectively, both orally and in writing.

Strong interpersonal and communication skills with the ability to work

effectively with a wide range of constituencies in a diverse community.

Develop bid specifications and evaluate proposals from contractors.

Maintained compliance with all on-site requirements of the Section 42

LIHTC program.

Excellent ability to develop and maintain recordkeeping systems and

procedures.

01/2005 to 01/2006 Property Manager

Bozzuto Management Company Bethesda, MD

Directed daily operations of two communities.

Successfully prepared, implemented and adhered to all financial aspects

of a 90 unit and 107 unit properties simultaneously.

Trained, supervised and evaluated staff, coached improvement

management skills.

Knowledge of property management principles, procedures and

standards, as required by Federal, State and local agencies.

Inspected each property a minimum of twice weekly.

01/2004 to 01/2005 Assistant Property Manager

Bozzuto Management Company Silver Spring, MD

Provided communication with Property Manager on operating issues.

Collection of delinquent rents for 90 unit community.

Managed daily operations in Property Manager's absence.

Leasing and marketing.

Recorded and followed-up on resident service requests.

Ensured resident files for affordable housing and market residents were

accurate.

Operated within monthly budget set by the Property Manager.

Prepared all renewal, recertification, rent increase, and late rent notices as

directed by Property Manager.

Completed all move in and move out inspections.

Prepared all scopes of work for vacant units and assigned to the make

ready team.

Received, opened, and forwarded all invoices to Property Manager to

approve.

01/2002 to 01/2004 Leasing Director

Chase Ridge Apartments Silver Spring, MD

Generated 50% of new income monthly.

Assisted with collection and posting of rents.

Daily operations in Property Manager's absence.

Leasing and marketing.

Recorded and followed-up on service requests.

Ensured resident files for bond units and market residents were accurate.

Store Manager Trainer

Claire's Accessories Washington DC

Trained managers for Washington DC metropolitan area malls while

maintaining own location.

EDUCATION

Associate of Applied Science

H.C.C.P Certified, The National Association of Home Builders

Sales Associate, Long And Foster Institute

SKILLS

LIHTC experience

Budgets

Customer Service

Financial Management

ADDITIONAL INFORMATION

Letter of Commendation from Loss Prevention

Top Ten Lowest Shrink Rate

Highly Effective Award

Most Increased Revenue

Brass Knuckle Award

Team Spirit Award

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