Customer Service Medical

Rebecca A. Gonzales

*****************@*****.***

**** *** ******

Rosenberg, TX 77471

832-***-****

Objective

Wanting to become a contributing member in a goal oriented office that fosters a positive team-working environment. Seek to utilize and expand my skills in a medical environment.

Profile

Motivated, personable business professional with 18 years of working experience. Talent for quickly mastering technology programs. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports, meeting stringent corporate guidelines.

Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Front Office Operations

Written Correspondence

Fit and order SV, bifocals, trifocals, and PALs.

General Office Skills

Computer Savvy

Customer Service

Scheduling

Customer Service

Insurance Billing

Accounting/Bookkeeping

Troubleshooting Skills

Medical Terminology

Professional Experience

MEDICAL ASSISTANT /FRONT DESK

Any and all aspects of running front desk duties including, but not limited, Emd, Availity, eclinical, Navi net, Officemate, CMS, Crystal PM -Patient scheduling. Proficient in medical terminology with correct spelling and grammar skills

Pleasant telephone voice and positive/professional outlook

excellent computer skills, including typing skills, Microsoft Word skills, scanning, faxing and ability to learn EMR quickly.

Comfortable with Phlebotomy, SC and IM injections

Knowledge of ICD-9 coding, insurance verification.

-Checking Insurance eligibility and benefits both medical and vision.

-Patient intake: taking vital signs, entering patient information (medications, family, medical surgical history) into electronic medical record

-Faxing, Scanning, and managing documents in EMR

-preparing injections, giving subcutaneous and intramuscular injections, blood draws

-prepare treatment rooms for examination and ensuring cleanliness and stocking medical supplies exam rooms

- Pre-cert and Prior authorization completion

- Calling in medications to pharmacies.

OPTICIAN/RECEPTIONIST

Verification of prescription lenses using state of the art lens meters

Processing orders for prescription eye wear and contact lenses

Troubleshoot Rx problems in person, via email, or telephone

Greeting customers

Preliminaries for Eye Examinations

Insurance Verification both medical and vision

Submitting Vision insurance Vsp, Eye-med, Optum health, Medicaid

Employment History

Dr. Anita Ali- Optometrist- Houston

Optician / DA/ Front Desk – June 2016 to November -2016

Dr. Boa – Optometrist- Sugarland

Optician / DA / front desk- current on as needed basis

Dr. Hamida Hemani -Optometrist - Houston

Receptionist / DA / Optician 2013 & 2014

Education

TEXAS SCHOOL OF BUSINESS - Houston, TX

Medical Assistant Certificate completed 720 hours

Refrences

Brin Chumley- Heritage Park Vision Office Manager 281-***-****

Kim Chumley- Mobile Ophthalmic Unit Office Manager 281-***-****

Amy Cloud- Office Manager Dr. Duvall 281-***-****

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