Customer Service Representative

Susanna J. Ludwick

**** ***** **., ********, ** *5209 ~ 217-***-**** ~ **********@*****.***

Objective

To pursue a position that encompasses high productivity, continual growth, and positive relationships.

Highlights of qualifications

Enthusiastic and committed to the completion of each transaction.

Trained in customer service, HIPAA, and office management.

Excellent communication, organization and problem-solving skills.

Education

Richland Community College

Real Estate License Laws Nov 2006

Travel Institute of the Pacific

Travel Agency and Airline Customer Service skills Nov 1988

Employment

Oct 2012-Current

Certified Pharmacy Technician, CVS Pharmacy Springfield, IL

Processed and typed prescriptions, filled prescriptions, and

maintained patient information with excellent patient care

balancing professionalism and customer service.

Field Agent, American Income Life, Harbin Agency Springfield, IL

May 2012-Aug 2012 Delivered union benefits to union members & offered

additional life & health insurance benefits based upon needs

and qualification.

Nov 2007-Oct 2011 Realtor, Glenda Williamson Realty Decatur, IL

Buying and listing agent for residential and commercial

property, working mostly with new buyers as well as

corporate relocations. Hosted open houses and realtor

tours and attended closings with my clients.

Sep 2006-Apr 2008 Listing Manager, Glenda Williamson Realty Decatur, IL

Maintained all listings for fast paced team agency and

marketed properties in print ads as well as on websites.

Managed 2 members of support staff.

Jan 1994-Sep 2003 Customer Service Representative, Illinois Power Co Decatur, IL

Answered service and emergency calls in a 24 hour call

center. Specialized in the credit department, making credit

arrangements and working with energy assistance agencies.

May 1992-Dec 1993 Senior Teller, Bank of Warrensburg Warrensburg, IL

Processed transactions for our clients, as well as maintained

loan files and safe deposit box records. Ran proof to make

sure we balanced out every day.

References available upon request

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