Customer Service Manager

Kelley J. Delaney ***** Clayburn Drive Laurel, MD 20707

301-***-**** (home) 301-***-**** (cell)

Objective

Gainful Employment

Experience

Gary A. Kazlow, M.D.

Receptionist/Office Assistant, July 2013 to Present

As receptionist/office assistant, I answer phones, schedule patient appointments, collect and enter copays and past payments, enter and retrieve referrals, enter patient demographics, verify patient insurance information, transcribe doctor's notes, enter lab orders for both Lab Corp and Quest. I have experience with Care360 EMR and Medical Mastermind Practice Management. I perform patient EKGs. I pull patient charts for the day. Maintain and manage Pulmonary Function Study test charts and billing sheets. Maintain drug sample closet, and perform other tasks asked of me by the office manager and the doctor.

Nuger & Sircus, Columbia, Maryland

Receptionist, November 2008 to June 2013

As receptionist, schedules and confirms appointments, maintains patient charts for four dentists and two hygienists, verifies patient insurance information, manages billing and records insurance and patient receipts.

Borders Express, Columbia Mall, Columbia Maryland

Bookseller, November 2007 to July 2008;

Assistant Manager July 2008 to November 2008

As bookseller, focused on customer service and ringing sales on register, promoting Borders Rewards memberships and always placing number one. Receiving magazines, books, other items carried in the store. Changing the store displays. Opening the registers in the morning and closing the registers at night. At closing counting the money and balancing the drawers. As Assistant manager, holding keys to the store, having access to the safe, making bank deposits, doing store numbers every morning, balancing all registers and base funds. Opening and closing the store. Ordering stock when needed. Receiving shipments every week and being responsible for unpacking the merchandise and seeing that it was shelved. Supervising staff.

Concordia Lutheran School, Hyattsville, Maryland

Teacher's Aid, 1997 - 2002

Pre-school aid. Helped teacher do different activities with the children. Arranged snack for the children and took them outside for recess. Helped them with their lunch and got them ready for naps.

Toys R Us, Hyattsville, Maryland

Cashier/Department Head, 1990 1992

Worked part-time as a cashier during the Christmas season when my daughter was three. Within two months was promoted to department head. My duties were checking out customers as cashier, then as department head working in customer service doing refunds, returns, exchanges, gave money to cashiers and counted their tills at closing.

Finley, Kumble, Wagner, Heine, Underberg, Manley, Myerson & Casey, Washington, D.C. Legal Secretary, 1984 1988

I was a legal secretary to a partner at the law firm of Finley, Kumble et al. My duties were billing, filing, typing, Xeroxing answering phones and whatever was asked of me.

Education

University of Maryland, College Park, Maryland One and a half years

References

References available upon request.

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