Social Media Management
Resume:
Sri Vidya Gunashagran
Email: ************@*****.***
Nationality: Singaporean Citizen
CAREER SUMMARY
A Very experienced administrator with a decade of service in the Civil Service. Recently gained valuable experience in the private sector with HR responsibilities over Singapore and Hong Kong for an international Bank. An excellent team player who also works well in cross team situations.
Key Competencies:
Project management – Handled different projects in both teams and individually, able to successfully deliver within strict timelines.
Business As Usual – Very competent in daily business deliverables well within the service level agreed with both internal and external stakeholders
Working with Others – Proven capable of working effectively with others through positive influence and constant motivation
Positive change management – Very adept at taking on new roles and responsibilities to ensure the organization/division’s efficacy is maintained
Customer oriented – Excellent track record of going above and beyond in providing both internal and external customers with a memorable experience.
Information Technology – IT savvy, able to use basic HTML, Adobe, video and audio editing Availability - Immediate
Last drawn salary- $3250
Expected salary - $4000
Reason for leaving (applicable for past job experience) – End of contract PROFESSIONAL EXPERIENCES
THE ROYAL BANK OF SCOTLAND (Singapore)
HR Associate
Mar 2016 – Apr 2017 (Contract)
Responsible for leavers’ formalities for employees leaving the Bank under all circumstances. Case management for calculation of redundancy payments, final salary and leave encashment with instructions given to the payroll team. Liaise with active and ex-employees on any HR matters. Updating of employee records on Oracle. Keeping employees on their notice period, informed on the leave matters and tax matters. Reminding employees to print off final documents and checking that they adhere to the Bank’s security policies during the notice period. Always available to employees on any queries pertaining to tax matters, final payments and employment pass matters. Case management also involves updating the Ministry of Manpower and the Hong Kong Immigration on employees’ exit dates so they can be updated on the current status of employees leaving the Bank. Responsible for updating hard copy personal files of both active and exiting employees. Responsible for records management and retention for leavers according to the HR records management retention schedule for both Singapore and Hong Kong. Worked with Recall for monthly storage of leavers’ personal files while ensuring accurate updating of records inventory.
Key achievements:
Established good employee-HR relationships with businesses to ease the toll of offboarding employees.
Successfully exited c. 90% of existing teams in APAC
Successful records retention for whole of 2016 for both Singapore and Hong Kong.
Assisted in the successful wind-down of the Hong Kong RBS ORSO Pension Scheme by establishing contact with ex-employees from across the world to ensure they have access to their funds.
Ensured BAU activities continued effectively throughout change, with customer approval ratings maintained above 95%
Contract was extended 3 times due to good performance and business exigencies. REACH (Ministry of Communications & Information, Singapore) Webmaster
Feb 2015 – Dec 2015 (Contract)
Daily monitoring and content management for the REACH website. Gatekeeping for discussion threads and scammers who advertise on the website. Responsible for stock photo management. Ensuring website is in optimum working order while liaising with the vendor in the back end. Assisted in outdoor feedback events and focus groups for public consultations. Key achievements:
Responsible for the seamless migration of the REACH website from a HTML platform to the current content management system that enables real time editing and rendering.
Ensured all outdoor event collaterals were accounted for and properly stored.
Responsible for successful logistics for 3 public consultations.
Successful set-up and maintenance of current stock photo library with all images in respect to current events and uniquely Singaporean scenarios. Ministry of Trade & Industry, Singapore
Corporate Communications Executive
Mar 2013 – Sept 2014 (Permanent)
Responsible for Events Management including the sourcing, set-up & preparation for events, preparation of budgets for approval from Permanent Secretary and payment/accounts matters. Integral part of a team solely responsible for the travel management for the entire Ministry, including travel, accommodation & flight bookings. Assist divisions in travel budget approvals to ensure submissions do not contravene the Singapore Government Instruction Manuals on travel. Very consistent in ensuring employees who travel do not abuse the budget for personal travel dates.
Responsible for sourcing and preparation of venue based on specific requirements from Ministerial office holders who host meals for foreign counterparts in Singapore to ensure bilateral relations are up to date. Keeping in mind dietary requirements and specific religious requirements. This includes preparation of budgetary submissions for approval from Permanent Secretary kept in line with Government budget requirements. Responsible for Daily Media Monitoring and Social Media Monitoring to keep key governmental stakeholders informed on current affairs pertaining to trade, industry and tourism. Such information will be key in formulating speeches and government reactions to issues on the ground.
Key officer responsible for uploading of all materials for media release through the Singapore Government Press Centre. Major responsibilities to update the MTI website and all social media channels.
Key Achievements:
Developed key operational rhythm to daily media monitoring to ensure all reports are out on time
Responsible for keeping all social media monitoring up to date.
Main officer for quarterly trade press conferences
Main media officer in charge of social media
Developed SOPs for creating and successful dissemination of EDMS to internal stakeholders and updating of sharepoint on the MTI intranet
Part of the 2014 F1 Singapore Night Race team for the government suites in the Paddock
Officer in charge of media registration for the TPP Meetings held in Singapore, May 2014 Singapore Mediation Centre
Senior Executive
Feb 2012 – Dec 2012 (Contract)
Responsible for the case handling of adjudication matters (as stipulated in the BUILDING AND CONSTRUCTION INDUSTRY SECURITY OF PAYMENT ACT (CHAPTER 30B) which included processing applications, accepting payment, filing of adjudication matters, payment of adjudicator’s fees and relevant accounts payable. This also included answering queries from members of public on adjudication process, ensuring the adjudication information in corporate website is up to date & current.
Responsible for case management for assigned mediation cases, appointment of mediators based on case facts & disputed sum and ensuring all accounts for payment and refund are done to standards
Key Achievements:
Successfully handled over 150 adjudication cases end to end.
Promoted the use of adjudication and mediation as effective pre-litigation methods for dispute resolution
Handled 15 mediation cases to resolution
Published the Singapore Construction Adjudication Review Volumes 2011/2012
Secretary for the Construction Adjudication Accreditation Committee
Secretariat for the Singapore Domain Name Dispute Resolution Service Parliament of Singapore
Clerk Executive
Nov 2009 – Jan 2012 (Permanent)
Main officer in the administration of Parliamentary business which included the collation and preparation of Parliamentary questions, Bills and Motions for the Order Papers and Order Books. Detailed checking and approval of all parliamentary papers for Members. Main contact with Members & Political Appointees on all parliamentary procedures of the House.
Main media officer for Parliament’s website
Covering officer for the official feedback channel for Public and Members of Parliament Overseas Travel officer for Parliament
Annual Budget officer for 3 years
Provided tours for new citizens and overseas visitors to the Parliament House. Key Achievements:
Single handedly accompanied Members of Parliament to Cambodia for Parliamentary meetings
For three years, was the main officer responsible for ministerial inputs for Budget sittings
Staff welfare vice chairman who provided the Parliament Secretariat with frozen yogurt and in 2010, procured National Day goodie bags from the Ministry of Defense as part of the National Day celebrations for staff
Participated in the Opening of the 12th Parliament by preparing videos for training of new MPs on etiquette of the House.
Kept an eye on Mr Lee Kuan Yew during his last years as a Member of Parliament
Main contact officer for all ministries on Parliamentary business
Main social media officer for all Parliament website matters
Main approving officer for Parliamentary papers and annual reports submitted by Ministries People’s Association (Singapore)
Community Development Executive
June 2007 – Nov 2009 (Permanent)
Main officer in charge of events within the constituency which included management of publicity & sales. Responsible for cash handling for booking of facilities and upselling of courses within the Community Club. Ensuring the safe and inclusive environment by providing excellent Customer relationship management. Inform residents on government policies and refer residents to weekly Meet the People Sessions for further assistance. Case management for education bursaries and Public Transport Vouchers. Community Club venue maintenance and booking. Responsible for Monthly staff meeting minutes Key Achievements:
Main officer for the mid-autumn festival event in 2010
Prevented two incidents between residents from escalating.
Procured courses for the community club.
Responsible for keeping Business As Usual.
Responsible for service level agreements of 24 hours with residents on queries.
Responsible for government response to grassroots.
In charge of both the Womens’ and Malay Executive Committees EDUCATION
Ngee Ann Polytechnic, 1999 – 2001 (Singapore)
Diploma in Mass Communications
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