Customer Service Microsoft Office

*** ********** ***

Glen Ellyn, Il *****

630-***-**** aczqx6@r.postjobfree.com

David Hargis

Objective

After completing technical certification, accomplished customer service and sales professional eager to apply technical computer knowledge in a productive environment.

Experience

2016-2017 Apex Systems Hanover Park, IL

IT Technician

Phone: 804-***-**** Justin Hanky Senior Professional Recruiter

Assembling, imaging, & configuring IT equipment. Including but not limited to desktops, laptops, printers, monitors, switches, & servers.

2015-2016 Shatter-Brain Lisle, IL

Cell phone repair technician

Phone: 630-***-**** Nick Patel Owner

2004-2009 Naperville Jeep Lisle, IL

Service Advisor

Phone 630-***-**** Raymond Rossi Service Director

Managed day to day running of the service department as well as schedules of 4 other employees

Provide world class customer service which includes greeting the customers, handling customer disputes, determining warranty coverage, collecting payment for repairs and service, setting appointments, and acting as a liaison between the customer and the shop technicians.

Dispatched vehicles to technicians

Managed office inventory

2003-2004 Premier Chrysler Jeep Chicago, IL

Service Advisor

Phone: 773-***-**** Ed Koziel Service Director

1999-2003 Jeep of DuPage Wheaton, IL

Service Advisor

Phone: 630-***-**** Mark Ruprecht Service Director

1997-1998 Sprint Telecenters Maitland, FL

Call Center Representative

Both receiving incoming customer service and catalog order calls, as well as making outgoing sales calls.

1998-2008

Miscellaneous temporary/part time job experience

PC Install/Repair, HVAC Installer, Admin Asst, and can’t forget fast food.

Education

2013-2015 College of DuPage Glen Ellyn, IL

34.00 Completed Credits 3.588 GPA (Honors)

CompTIA A+/Network+ PC Technician Certificate

Internetworking Technician Certificate

2015 Additional Certifications

CompTIA A+ Certified (JK0-801/JK0-802)

CompTIA Net+ Certified (JK0-019)

Microsoft Configuring Windows 8.1 (70-687)

2001-2010

Daimler-Chrysler Certified Service Advisor

Skills

10 years of proven top quality customer service with a consistent 90%+ customer service rating with Chrysler

Fluent in Spanish and English

Proficient with the following operating systems and programs: DOS, Microsoft Windows 3.1 through 8.1, BASIC, Microsoft Office, Reynolds & Reynolds ERA, Turbo Tax, and Word Perfect. I am confident in my ability to quickly learn any software.

Volunteer

People’s Resource Center 2010-2013

Volunteer tutor in the Adult Learning & Literacy program through PRC. Offered instruction in English & Reading skills in one-on-one sessions to those learning English.

Chicago Cares 2011-2017

(312)780-0800x146 Rosie Drumgoole Director of Ongoing Programming

Volunteer assistant in various senior & youth programs.

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