Customer Service Data Entry
Resume:
TONNA' R. BLACK
DAYTON, OHIO 45402
************@*****.***
OBJECTIVE: To put my Business Administrative Management skills to work with a business organization
that will challenge and appreciate the skills I have to offer.
EDUCATION: GRADUATED ASHFORD UNIVERSITY
MAJORING: Business Administrative/Management
SPECIALIZATION: Project Management
DEGREE: Bachelor’s
Graduation Date: 04/02/2012.
HIGH SCHOOL DIPLOMA
Stivers-Patterson Co-op High School, Dayton, OH
JOB EXPERIENCE:
10/15 TO 02/17 Victoria Secrets
Kettering, OH
Customer Care Specialist
To help the customer with ordering and any other problem she/he may have, to help them have
a great experience. This is a call center so I’m on the phone all the time.
06/2012 TO 03/17 Goodwill Easter Seals
Dayton, OH
Job Coach – Part-time job
To train each consumer according to their individual service plan, goals and objectives as noted
by the support team. Write case notes and evaluate consumer’s progress, then turn the required
paper work in on time (weekly & monthly) reports.
08/09 TO 05/11 Standard Register
Dayton, OH
Customer Service Representative / Order Specialist
I have experience with various programs such as Prism, SmartWorks, Star, Customer 1,
Outlook, and Order Entry Applications. My duties included setting up customers forms in SmartWorks, creating accounts & uploads and product ids, design forms, place orders,
set-up cost centers, set-up SmartWorks users for Rescare and customer ids and lease locs., inter-acted personally with customers and sales reps and provided excellent customer service. Other duties included being an order specialist, where I performed Order Entry, pricing, preparing quotes, maintaining and creating electronic order inventory forms, envelope, supply design, processing purchase orders, pulling non-stocks and EDI reject reports, user account maintenance, coordinate shipping and delivery of orders. Along with managing all healthcare accounts for the State of Oklahoma. I was the first point of contact for sales, clients, subcontractors, warehouse and plant regarding order entry and problem resolution.
10/07 TO 01/09 GTS, INC. c/o Teradata
Duluth, GA
TERADATA CORPORATION, MIAMISBURG, OH
Scheduling Interview Coordinator
Scheduling and setting up travel and accommodations for candidates coming in for interviews, setting up direct bill process for new hotels not on list, reconciling credit card statement, HR tracking system PeopleSoft, excellent communication skills via email and telephone, spreadsheets, (project) handle and source the school career fair resumes, building requisitions to hire against globally, (project) permanent residency, international candidates without a visa, sourcing candidates, scanning, coping, customer service, communicating with managers globally to set up interviews or travel arrangements and other general office duties.
07/07 TO 10/07 GTS, INC. c/o NCR
Duluth, GA
NCR CORPORATION, DAYTON, OH
Assembled packets to send off to employees for company split, pulled files and boxed them up, and cleaned up the files in the lek-triver in the file room, received packets back and filed and copied documents for spin-off in HR. In the tax department coping, bounding, and filing files that are also need for the company split spin-off.
01/05 TO 06/2007 TALENT TREE TEMPORARY SERVICES
DAYTON, OH
Administrative/Receptionist (Montgomery County Transition Center)
Customer Registration, sign in sheets, facilitate rooms, sending faxes, distributing mail, control
two computers the State and the County and control the calendar in outlook, literate in SCOTI, FYI in TAA (Trade Adjustment Act, VR2 (Veteran’s Rapid Response), & WIA (Workforce Investment Act), answer calls and link to the proper destination, literate in Group wise,
prepare the agenda's for meetings, schedule appointments for the different workshops, data entry and other office duties.
Marketer/Canvasser (Team Marketing)
Canvassed Wright-State University to market the bookstore located on Colonel Glen Hwy. to pass out literature marketing the book store and to talk with students.
11/05 TO 01/06 TOPP KNOTCH PERSONNEL SERVICES
HOUSTON, TX
DFAS OF DAYTON, KETTERING, OH
File Clerk
To clean up the file room to send files to central staging, filing current government contracts using a Lek-Triver file system, pulling vouchers and other office duties.
03/04 TO 02/05 MANPOWER TEMPORARY SERVICE c/o MIAMI VALLEY RTA & PERMA-FIX OF DAYTON
DAYTON, OH
Payroll Clerk (Miami Valley RTA)
Assisted payroll with preparations of getting payroll prepared and entered into the system to get payroll out for 500+ employees.
Inventory Control Coordinator (Perma-Fix of Dayton)
Trained into this position, Enviro-software recording all inventories entering or leaving the plant and specifying what wastestream is being brought into the plant, scheduling and running reports.
09/03 TO 12/03 TE-CO, DAYTON, OH
Administrative Assistant
Various office duties for seven different bosses, multi-tasks job, multi-line phone system, OHMS accounting system, ACT2 Brother label program, Gesner copier, book binding, laminating, strategic planning, and other general office duties.
09/02 TO 11/02 US POSTAL SERVIES, DAYTON, OH
Automation mail clerk, flat sorter operator.
03/01 TO 09/02 CAC STAFFING SERVICE, INC., CENTERVILLE, OH
Various office duties, Temporary Agency.
08/00 TO 01/02 U.S. POSTAL SERVICE, DAYTON REMOTE ENCODING CTR.
DAYTON, OHIO
Data Entry; Key coding mail, 7900 kpm
09/92 TO 01/01 E.M.M./BLACK'S DISTRIBUTOR, DAYTON, OHIO
Office Manager; Data entry, good communication skills, technical support, supervised purchasing,.
billing and shipping and receiving departments. Payroll calculated hours for time cards and entered
into the Dac Easy system along with taxes, and deductions, maintained quarterly taxes, purchase
orders, accounts payable, accounts receivable, invoicing, billing, collections, inside sales and
customer service. Multi-line phone, typing, excel, lotus, Microsoft Windows, filing all other office
duties
11/89 TO 6/92 U.S. POSTAL SERVICE, DAYTON, OHIO
Mail Clerk; Processed mail, filliped-flopped on the 010, ran mail, ran the OCR & the BCS
machines, processed bulked mail, bundle sorter, cased mail and prepared the mail for distribution.
06/86 TO 11/89 EXPRESS MINI-MART, DAYTON, OHIO
Manager for a convenient store; scheduling ten employees for cashiering, ordering stock,
inventory, customer service, bagging and restocking coolers.
WORK SKILLS: Business Management, Enviro-Ware(Inventory Control), DacEasy and OHMS(accounting software), lotus, peachtree, windows, Microsoft office, word, excel, publisher, access, explore, powerpoint, outlook, group wise, SCOTI & CRISE, PeopleSoft, C1, star. SmartWorks, Prism and I-Reorder. Excellent communication skills and researched and prepared bids/quotes for the city, county, state, and government. Organized & presented business trade fairs, Strategic planning, food service preparations, meat slicer, salad bar, tray line, oven, and dish machine, nurses aid and factory assembly line, production, inspecting & packaging; housekeeping.
REFERENCES UPON REQUEST
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