Customer Service Manager

Denis J Ciccarelli

** **** ******* ****

Ossipee, NH 03864

Phone # 603-***-****

***************@*******.***

Summary: Experienced 30 year Credit & Collections professional with a proven track record in obtaining the desired result utilizing a focused approach towards problem solving, productivity and profitability.

Experience:

Paragon Communications, Inc.

9/2002 thru 5/2016

Finance Manager

All duties related to & included managing 4 credit, collection & operational support staff for (4) companies in the telecommunications industry specializing in sales related to B2B, reseller, installer, remanufacturing &refurbishing, E-Commerce & wireless related products with annual revenue in excess of $50.mm.

Developed & implemented company credit policy, procedures and training for direct reports, A/P, Sales, Operations and Management.

Maintained DSO under 35 days with less than 1% in annual write downs and utilized recovery process on bad debt to recovery rates above 70%.

Full charge credit collections customer service manager with extensive knowledge in training Staff, Policy/Procedure development, Banking/Credit Card Merchant relationships, Leasing, E-Commerce, LOC, Financial Statements, Litigation, Skip-Tracing, Recovery, Asset Management and Bankruptcy.

Cash Flow Consultants,

2/2000 thru 9/2002

Proprietor

Offered & provided full suite services in bad debit recovery, process improvement, collections & credit services to a local Managed Network Service provider.

Cont.

AT&T Capital, Inc.

2/1995 thru 1/2000

Portfolio Quality Manager

Successfully managed combined collections portfolio of $ 117.mm of leased assets in a cradle to grave collections environment. Became top $$ collector in first year & maintained lowest charge off % of team year after year.

Additional roles included portfolio quality subject matter expert to Embroidery & office product leasing portfolios requiring monthly site visits to leasing partners for asset liquidations & remarketing programs.

Arius, Inc.

2/1993 thru 2/1995

Leasing Administrator.

Provided lease financing solutions to customers & installers in CCTV/Security/Access control industry.

Keane Fire & Safety, Inc.

5/1991 thru 1/1993

Collector

All aspects of credit & collections for a full service fire extinguisher company.

Micro-America/Merisel

1/1989 thru 5-1991

Collector

All aspects of A/R, Customer Service & collections to Computer products reseller.

Lumber Mutual Insurance

5/86 thru 1/1989

Collector

Collected on range of delinquent insurance policies & provided customer service.

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