Manager Office
Resume:
Objective
To work with a professional team in the Health Care Industry, where I can utilize my previous work experience and education to improve the business day to day operations and maximize profitability.
Experience
May 2009 – Present Ballert Orthopedic of Chicago Chicago, IL.
Director of Operations
Oversee reception, medical billing and collections (receivables), fabrication lab including weekly meetings, hiring and training, performance reviews, goal setting/skills development, discipline, etc.
Oversee purchasing function.
Oversee policies and procedures manual and employee handbook.
Oversee hiring process throughout company, including new hire orientation.
Oversee administrative staff at central and six satellite offices.
Work with President to define practitioner schedules (by satellite office).
Work with financial consultant to create and monitor annual budget.
Oversee cash flow by monitoring bank statements, Accounts Payable and deposits, including reconciliation reports.
Produce monthly reports on billing/collections/receivables/payables.
Oversee weekly billing reports.
Oversee attendance and payroll for entire staff of 53.
Work with President on contract negotiations.
Participate in monthly practitioner meetings
Participate in weekly marketing meetings.
Organize company response to triennial American Board Certification (ABC) surveys.
March 2015- December 2015 Oncology of Northshore Chicago, IL.
Consultant
Re-trained Billing & Collection Staff.
Trained new Office Manager
Created job descriptions.
Led the Billing & Collection team to collect on old accounts (2013 & 2014).
Mach 2008 – May 2009 Water Tower Surgicenter/Midwest Pain Clinic Chicago, IL.
Director of Billing
Managed administrative staff (5 Billers, 4 Collectors, and 4 surgery schedulers)
Oversaw payment and settlements terms with non-contracted insurances and with attorneys.
Worked cross-functionally with Purchasing, Accounting, and Marketing Departments in cost-containment policies, which increased revenues.
Managed the pre-certification process to ensure more precise reimbursements.
Created special financial agreements with patients.
May 2005 – January 2008 Oncology of Northshore Chicago, IL.
Office Manager
Managed office staff of 11, with respect to training, motivation, and payroll.
Negotiated medication (chemotherapy and premeds) price with their respective agents.
Conducted on-going internal audits to assess adherence to policies.
Education
1991-1993 Utah Valley State College Orem, Utah
Business Administration
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