Social Media Customer Service

David Grimes

*** * ******, ********, ********** *2118

619-***-**** • aczqvt@r.postjobfree.com

CAREER OBJECTIVE

Seeking to further utilize my experience in digital and social media marketing, event coordination, and client management for a team of communications professionals.

EDUCATION

University of Miami, Coral Gables, Florida

Bachelor of Science in Communication, Major in Business of Motion Pictures & Minor in Sports Administration 2013

Honors/Awards: - A warded the 2016 PRSA Polaris Award for executing an outstanding public outreach plan in Community Relations for SANBAG’s I-10/Tippecanoe Interchange Project.

- Promoted as the in-house Dedicated Community Liaison for Orange County Transportation Authority’s (OCTA) $1.9 billion I-405 Improvement Project.

Certifications: PRSA Member, Authorized Operation Lifesaver

Volunteer Activities:

● Worked directly with public agencies and municipalities including San Bernardino Associated Governments, Riverside County Transportation Commission, City of Corona, and Orange County Public Works.

● Executed multiple rail safety campaigns as an Authorized Operation Lifesaver by providing railroad safety information to communities within San Bernardino.

SKILLS

● Experience with Constant Contact, Wix, Adobe Suite - Creative Cloud, Prezi, Meltwater, SQL, Wordpress, and Microsoft Suite.

● Well-versed in Facebook Ad development, HootSuite, Twitter, Instagram, Periscope, YouTube, and Snapchat.

● Public Awareness Campaign development, Event management, Social media, Digital media, Brand development, Website design, Client account management, and Marketing communications.

EXPERIENCE

Kleinfelder Simon Wong Engineering, Irvine, CA

Public Relations Coordinator, October 2015 to December 2016

● Recorded social media metrics and augmented Facebook ads based on data.

● Designed project website and content, including FAQs, for a politically charged phosphate mining project in Florida.

● Developed an evergreen digital media plan and a social media plan for the I-405 Improvement Project.

● Provided event coordination and media outreach for SANBAG’s $66.3 million I-10/Tippecanoe Interchange Improvement Project.

● Managed and participated in public briefings and presentations for the I-405 Improvement Project.

● Developed and utilized relationships with local media in Riverside for RCTC’s I-15 Express Lanes project.

The Crowdfund Mafia, San Diego, CA

Account Executive, November 2014 to August 2015

● Created, managed, and optimized PPC Facebook ads with Power Editor.

● Communicated on a daily basis with clients and media via telephone and email.

● Built and developed strong relationships with previous and incoming client contacts.

● Developed, wrote and revised press releases and pitched to the media.

● Generated online articles for clients in outlets like WSJ, CNN, HuffPo, etc.

● Provided clients with creative support, developing new ideas and strategic solutions.

50 North LLC, San Diego, CA

Assistant Director of Marketing and Business Development, January 2014 to August 2014

● Designed, distributed and monitored targeted email campaigns through MailChimp and Insightly.

● Created newsletter to advertise yacht management service and gained 10 clients within one month.

● Assisted with developing web content for company website and blog to deliver specific.

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