Engineer Technical Support

RAJU

aczqv7@r.postjobfree.com

Professional Summary

Have 11+ years of experience Network and Security.

Installing and configuration of Cisco routers (800, 1600, 1700, 2500, 2600, 2800, 2900, 3600, 3800, 7000 & ASR series routers).

Installation and configuration of Cisco WLC’s 2504, 4400, 5508 and Cisco prime.

Installation and configuration of Nexus switches 2K, N5K and N7K (vPC and VDC). Firmware and NXOS up gradation on Nexus platform.

Installing and configuration of Cisco catalyst switches (1900, 2900XL, 3500XL, 3560, 3750, 4500, & 6500 series switches and Brocade switches)

Installation and troubleshooting on F5, Brocade (Foundry) and Citrix Load balancers. VIP, health monitors creation and modifications based on requirement.

Configuring Routing protocols – RIP, IGRP, EIGRP, OSPF and BGPv4

Configuration of VLANs (virtual LANs), Multilink, Ether channel, HSRP, VRRP, GLBP and STP, RSTP, PVST, MSTP and RPVST.

IP Addressing and Sub Netting.

Extensive knowledge and experience in Data center consolidation and migration.

Installation and configuration of Radius and TACACs.

Configuring IPSec, GRE & SSL VPNs. PAT, and NAT according to the requirement. Virtual firewall on Cisco with contexts.

IP Routing, policy based routing and Bandwidth load balancing.

Creating and implementing of Access-lists, Rate-Limits, Traffic shape Quality of service (QoS) & COS.

Extensive knowledge and experience in Designing networks and capacity planning.

Extensive knowledge and experience in Products support Documentation and process standardization & best practices.

Professional Experience:

Clients

Designation

Duration

Fiserv

Sr. Network

July 2015 to till date

Wipro Ltd

Sr Network Engineer

Jan 2015 to June 2015

Tech Mahindra Ltd

Sr Network Engineer

Jan 2011 to Dec 2014

Netconnect Ind Ltd

Sr DATA NOC Engineer

June 2010 to Dec 2010

Wipro Infotech

Network Engineer

July 2007 – May 2010

Texcel Infotech

Technical Support Engineer

Sep 2006 – June 2007

Convergent Communications

Technical Support Engineer

Dec 2004 – June 2006

Professional Experience & Projects profile:

Role: Sr Network Engineer

Client: Fiserv

Duration: July 2015 to Till Date

Location: Charlotte, NC

Responsibilities:

Member of client Network Engineering group.

Network design and implementation for new projects

Implementation for client connectivity to Fiserv data centers using, Nexus 2K, 5K and 7K switches, Cisco ASR routers and DMVPN or VPLS WAN connectivity.

Installation and configuration of Nexus switches 2K, N5K and N7K (vPC and VDC). Firmware and NXoS up gradation on Nexus platform.

Manage and troubleshooting on F5, Foundry and Citrix Load balance and new VIP creations as per project requirement.

Upgrade IOS on switches, routers and ASA firewalls.

Configure and troubleshoot EIGRP across all data centers.

Configure and troubleshoot on Foundry load balancers.

Configure BGP and advertise required network subnets on network.

Working on Network Security policies and implement it across all the firewalls Ensuring Site level redundancy. Ensuring network devices redundancy.

Coordinate with planning & engineering team on new migrations and implementations.

Coordinate with planning & engineering team on IPv6 Migration.

Attending weekly bridge calls for discussing the activities which was done in the week.

Ensuring Site level redundancy.

Ensuring network devices redundancy.

Ensuring redundancy of end to end connectivity.

Attending weekly bridge calls for discussing the activities which was done in the week.

Documenting the Network Setup policies in non-technical words.

New Installation, Redundancy Checkups & IOS up gradation etc in weekends.

Environment:

Cisco 2960, 3750, 4000, 6500, Nexus Switches. 800, 1600,1700, 2500, 2600, 2800, 2900, 3600, 3800, 7000 & ASR series routers, Cisco ACS, Cisco ASA 5500 firewalls, F5,Brocade( Foundry) and Citrix Load Balancers, Palo Alto Firewalls, Cisco Security Manager, 4400 & 5500 wireless controllers.

Organization: Wipro Ltd

Role: Sr Network Engineer

Project: EA Sports

Duration: Jan 2015 to June 2015

Location: Orlando

Responsibilities:

Review and approve changes raised by planning & engineering team.

Implement changes in respective change windows with supporting to offshore team.

Trouble shoot supplier IPsec VPN tunnel issues and resolve the issues.

Handling and troubleshooting the priority incidents with in SLA.

Installation and configuration of Nexus switches 2K, N5K and N7K (vPC and VDC). Firmware and NXoS up gradation on Nexus platform.

Manage and troubleshooting on F5 Load balance and new VIP creations as per project requirement.

Manage and trouble shoot website access issues on cisco WSA.

Upgrade IOS cisco switches, routers and ASA firewalls.

Configure and troubleshoot OSPF and EIGRP.

Configure BGP and advertise required network subnets on network.

Troubleshoots and resolve routing VPN Issues.

Maintain all the NA, EU & APAC datacenters.

Point of contact for client escalations and providing guidance to offshore team.

Working on Network Security policies and implement it across all the firewalls Ensuring Site level redundancy. Ensuring network devices redundancy.

Coordinate with planning & engineering team on new migrations and implementations.

Coordinate with planning & engineering team on IPv6 Migration.

Attending weekly bridge calls for discussing the activities which was done in the week.

Ensuring Site level redundancy.

Ensuring network devices redundancy.

Ensuring redundancy of end to end connectivity.

Attending weekly bridge calls for discussing the activities which was done in the week.

Application support & troubleshooting through the clarify Helpdesk System.

Documenting the Network Setup policies in non-technical words.

New Installation, Redundancy Checkups & IOS up gradation etc in weekends.

Environment:

Cisco 2960, 3750, 4000, 6500, Nexus Switches. 800, 1600,1700, 2500, 2600, 2800, 2900, 3600, 3800, 7000 & ASR series routers Cisco ACS, Cisco ASA 5500 firewalls, F5, Brocade (Foundry)and Citrix Load Balancers, Palo Alto Firewalls, Cisco Security Manager, 4400 & 5500 wireless controllers.

Organization: Tech Mahindra Ltd

Role: Sr Network Engineer

Project 1: Electronic Arts

Duration: Sep 2011 to Dec 2014

Location: Orlando, Florida, US

Responsibilities:

Handling & Maintaining complete remote sites. Handled all L3 Escalations and Network Troubleshooting.

Implementing the change Orders in time as per request.

Handling and troubleshooting the priority incidents with in SLA.

Troubleshoot and configure cisco 6500, 4500, 3750 & 3560 switches.

Install new 6500, 4500 & 3750 switches and 3750 stack switches.

Troubleshooting and configuring Nexus 3K & 5K switches.

Upgrade IOS on switches to 6500, 4500, 3750, 3560, Nexus 5k and 7K switches.

Configure new vlan’s with HSRP and troubleshoot HSRP & Spanning tree issues.

Configure and troubleshoot OSPF on Core switches.

Configure BGP and advertise required network subnets on network.

Trouble shoots and resolves routing issue.

Trouble shoot supplier IPsec VPN tunnel issues and resolve the issues.

Handling and troubleshoot wireless issue and new access points implementation.

Working on Network Security policies and implement it across all the firewalls Ensuring Site level redundancy. Ensuring network devices redundancy.

Coordinating with IT CoE’s for any new implementing process or any Process Migration.

Attending weekly bridge calls for discussing the activities which was done in the week.

Achieved BRAVO and PAT ON BACK award for outstanding performance.

Environment:

Cisco 2960, 3750, 4000, 6500, Nexus Switches. 800, 1600,1700, 2500, 2600, 2800, 2900, 3600, 3800, 7000 & ASR series routers, Cisco ACS, Cisco ASA 5500 firewalls, F5, Foundry and Citrix Load Balancers, Palo Alto Firewalls, Cisco Security Manager, 4400 & 5500 wireless controllers.

Project 2: Thomson Reuters

Role: Sr Network Engineer

Duration: Jan 2011 to Aug 2011

Location: Hyderabad, India

Responsibilities:

Handling & Maintaining complete Datacenter Infrastructure and remote sites. Handled all L3 Escalations and Network Troubleshooting.

Monitoring the Security Cisco Hardware Firewalls Devices.

Managing Network Load balancing using ACE module.

Trouble shoot supplier IPsec VPN tunnel issues and resolve the issues.

Implementing the change Orders in time as per request.

Handling and troubleshooting the priority incidents with in SLA.

Working on Network Security policies and implement it across all the firewalls Ensuring Site level redundancy. Ensuring network devices redundancy.

Coordinating with IT CoE’s for any new implementing process or any Process Migration.

Attending weekly bridge calls for discussing the activities which was done in the week.

New Installation, Redundancy Checkups & IOS up gradation etc in weekends. Troubleshoot and resolve the client’s problem within SLA.

Achieved BRAVO award for outstanding performance.

Environment:

Cisco 2960, 3750, 4000, 6500, Nexus Switches. 800, 1600,1700, 2500, 2600, 2800, 2900, 3600, 3800, 7000 & ASR series routers, Cisco ACS, Cisco ASA 5500 firewalls, F5, Foundry and Citrix Load Balancers, Palo Alto Firewalls, Cisco Security Manager, 4400 & 5500 wireless controllers.

.

Organization: Wipro InfoTech

Role: Sr DATA NOC Engineer

Project 1: Saudi Telecom Company

Duration: June 2010 to Dec 2010

Location: Riyadh, Saudi Arabia

Responsibilities:

Troubleshooting and Fault Management in IP/MPLS networks.

Handling & Maintaining complete DATA NOC.

Monitoring of IP/MPLS, IPLC, NPLC and PRI links and coordinating with the all NOCs for customers for the issues.

Trouble shoot supplier IPsec VPN tunnel issues and resolve the issues.

Handled all L3 Escalations and Network & Server Troubleshooting.

Monitoring the Security Cisco Hardware Firewalls Devices using firewall analyzers.

Handled critical projects, IOS upgrades on all high end switches (5000/4000), Implementing Circuit Upgrades, Capacity Planning.

Working with Cisco Hardware firewalls ASA 5520, Cisco wireless aero net 1200, Cisco 3550, 3560, 3600, 3750, 4000 Switches and Cisco 2600, 2800, 3600, 3700, 3800, 7200.

Updated Access-lists in Routers as per the requirements.

Working on Monthly & Weekly Performance reports.

Preparation of Process Documentation.

Created and Updated Network diagrams.

Generation of reports from CIC, NETCOP and Dorado.

Network Security policies are created based on the security philosophy of the organization.

Troubles updating using BMC remedy ticketing system.

Handling all Network related issues.

Environment:

Cisco 2960, 3750, 4000, 6500, Nexus Switches. 800, 1600,1700, 2500, 2600, 2800, 2900, 3600, 3800, 7000 & ASR series routers, Cisco ACS, Cisco ASA 5500 firewalls, F5, Foundry and Citrix Load Balancers, Palo Alto Firewalls, Cisco Security Manager, 4400 & 5500 wireless controllers.

Project 2: Genpact

Role: Sr. Network Engineer

Duration: July 2007 to May 2010

Location: Hyderabad, India

Responsibilities:

Continuous monitoring of Wan Links through NMS tools

Assigning IP address & Subnetting as required on the core and distribution routers.

Configure Access Lists, Rate Limits and traffic shape as per client’s requirements.

QoS implementation for the customers depending on their requirement.

IP Routing & Bandwidth Load Balancing.

Trouble shoot supplier IPsec VPN tunnel issues and resolve the issues.

Configuring PAT, NAT and DHCP as required to clients.

New data center implementation and support.

Implementation of VLAN’S (Frame Tagging and Inter-switch link protocol (ISL)).

Configuration of leased line modems, dialup modems and cable modems

Maintaining the records of the IP addresses allotted to the customers.

Designing and configuration the network for new sites with redundancy connectivity and to the Clients.

Maintaining the FTP and Mail servers based on Linux platforms.

Configuring the DNS servers on Linux and windows.

Implemented 6509 core switch and configured VLANS and routing.

Implemented CISCO 1242 Access points at Genpact for the laptop and other mobile users.

Documentation done throughout the process of the up gradation and gave Knowledge transfer to the local team.

Gave corporate trainings on Switching & Routing.

Environment:

Cisco 2960, 3750, 4000, 6500, Nexus Switches. 800, 1600,1700, 2500, 2600, 2800, 2900, 3600, 3800, 7000 & ASR series routers, Cisco ACS, Cisco ASA 5500 firewalls, F5, Foundry and Citrix Load Balancers, Palo Alto Firewalls, Cisco Security Manager, 4400 & 5500 wireless controllers.

Organization: Texcel InfoTech

Role: Technical Support Engineer

Duration: Oct 2006 to June 2007

Location: Hyderabad, India

Responsibilities:

Continuous monitoring of Wan Links.

Implementation and troubleshooting of WiFi in various campuses.

Giving wireless point to point WAN solutions to the customers using Motorola Canopy.

Assigning IP address & Sub netting as required on the core and distribution routers.

Configure Access Lists, Rate Limits and traffic shape as per client’s requirements.

QoS implementation for the customers depending on their requirement.

IP Routing & Bandwidth Load Balancing.

Configuring PAT, NAT and DHCP as required to clients.

Implementation of VLAN’S (Frame Tagging and Inter-switch link protocol (ISL)).

Configuration of leased line modems, dialup modems and cable modems

Maintaining the records of the IP addresses allotted to the customers.

Designing and configuration the network for new sites with redundancy connectivity and to the Clients.

Maintaining the FTP and Mail servers based on Solaris platforms.

Configuring the DNS servers on Solaris and windows.

Deployed & Configured CISCO 2960 Access Switches with VTP Clients, PORTFAST commands.

Organization: Convergent Communications Ind Pvt Ltd

Role: Technical Support Engineer

Duration: Dec 2004 to June 2007

Location: Hyderabad, India

Responsibilities:

Implementation & troubleshooting of Wireless and Wired LAN.

Doing site survey for new wireless WAN links using GPS.

Exposure on Cisco Routers, Switches.

Network Monitoring: Checking of all the router interfaces, Latency, CPU Utilization, Bandwidth Utilization and network related Errors, Backup for configuration, Change management, Incident Logs.

Giving wireless point to point WAN solutions to the customers using Motorola Canopy.

Assigning IP address & Sub netting as required on the core and distribution routers.

Configure Access Lists, Rate Limits and traffic shape as per client’s requirements.

Handled complete network setup for TAJ group of Hotels in Hyderabad.

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