Manager Management

SUSAN R. KINCAID

**** ****** **** *****, ******* TX 77077

Email: ***********@*****.*** 713-***-****

Information Technology Manager

Experienced functional and project manager (PMP certified since 2007) offering 20 years of success leading all phases of diverse technology projects. Providing high energy, team building and complex problem solving to drives successful business opportunities.

Technical Expertise

Hardware:

Servers: IBM Mid-range P-series (P710’s P740, P820) and IBM Mainframe z-series z10, 2066, SUN 670, SPARC Stations, VAX 8650, VAX 3200

Storage/

Network: IBM XIV, Infinidat, SHARK, DS8300, DS4800, DS4200, FlashSystem840, v7000 managed by IBM’s SVC (SAN Volume Controller). Other storage NAS units: EMC Isilon, IBM DCS3700, Cisco 9513, 9509, 9506

Tape Library: IBM 3584 LTO- (Linear Tape Open), IBM TS4500 LTFS-(Linear Tape File System, 3592 media), and Storage Tech 3594 tape Silo and IBM Virtual Tape System- ProtecTier, EMC -DataDomain

Operating Systems: UNIX (AIX, HP-UX, Solaris)

LINUX (Red Hat),

zOS – mainframe, VAX/VMS

Application Support: SVC - (IBM SAN Volume Controller)

GPFS – (IBM General Parallel File System)

HACMP-(High Availability Cluster Multiprocessing)

TSM-(Tivoli Storage Manager -Enterprise Backup)

BMC-(system monitoring)

Various ERPS, Clinical and Ambulatory applications

Professional Experience

MD Anderson Cancer Center – Houston, Texas 2006 – March 2017

Manager - SAN Storage, Backup & Recovery and Mainframe System Programmers

Lead 3 highly technical groups with a total of 15 technical staff members.

Support 8+ petabytes of fiber attached storage in a virtual SAN environment, all across 3 physical locations.

Manage 14 petabytes of NAS storage supporting a customer base of 20,000 users and researchers.

Instrumental in the design and support of a 4 tier GPFS storage environment supporting the research High Performance Computing Cluster.

Responsible for application, infrastructure and customer needs for enterprise backup and recovery for 2,000+ physical and virtual client nodes, averaging 200TB’s of data backed up nightly.

Accountable for operational budgets totaling $8M and capital budgets of $15M annually.

Other duties included, design, procurement, change management, and project management for all three infrastructure areas.

Harris County Hospital District – Houston, Texas 2001 - 2006

Technical Services Manager

Manage team of 10 which included design, purchase, implementation and support for 32 UNIX and LINUX systems with SAN attached storage.

Responsible for the change management function for the computing environment for major clinical, ambulatory and business applications.

Implemented and provided support of high availability clustering for 5 UNIX environments. One of my major accomplishments has been providing three 9’s for system up time for two years straight.

Management and support for an IBM Mainframe (z2066) environment.

Designed and managed the implementation/support of the enterprise backup environment using IBM TSM product.

Major accomplishment included Technical Lead for the design and implementation of the SAN storage solution that provides 24x7 uptime, data synchronization and auto fail-over for the Radiology PACS imaging system.

Also included interim position as Manager over-seeing the Telecommunication and Computer Operations groups for a year while they looked for a replacement

Accountable for budget management for hardware and software for storage and backup infrastructure.

PGS (Petroleum Geo-science Services) – Houston, Texas 1998 - 2001

Operations Manager

Managed a staff of 15 to support the computing environment for a 20 TB Seismic database that provided data sales to various oil and gas companies.

Computing environment consisted of SUN servers and 3 Storage Tech “Powderhorn” tape Silo’s

Triton Energy – Dallas, Texas 1994 - 1998

IT Manager - Scientific and Engineering Applications

Preparation and management of Information Services’ (IS) exploration and operational budgets ($5.3MM) for all domestic and international branch offices.

Evaluation, selection, implementation and support of corporate exploration mapping and archival databases as well as other related applications.

Contract negotiation ($1.2MM, 3-Year) and management of the domestic and international service desk function, as well as the promotion of teamwork between Information Services and the user community.

Project Leader for the configuration and implementation of the computing environment for 13 branch offices in 12 international cities.

Successfully planned and implemented an international data communications effort between branch offices and well site locations.

Education

PMP Certification – obtained and active since 2007

Bachelor of Science Campbell University – Buies Creek, NC

Master’s Certificate - Information Technology Project Management – George Washington School of Business and Public Management

SUN Systems Corporation – UNIX System Administration Course

ORACLE Education Services - “Database Administration”

Digital Corporation VAX/VMS and ULTRIX/UNIX System Management

ORACLE Education Services - “Advanced Oracle for Developers”

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