Customer Service Assistant

Mariely Martinez

** ****** **.

East Hartford, ct 06118

Cell: 860-***-****

*************@*****.***

Highlights of Qualifications

•Fluent in speaking and writing Spanish

•Imaginative, innovative & resourceful

•Excellent customer service

•Leadership skills

•Time management skills

•Negotiating abilities

•Exceptional problem solving skills

•Attention to detail

•Research skills

•Persistent

•Computer proficiency

Work Experience

Allstate Insurance November 2015 - Current

Customer Service Rep/ Office Assistant

•Ordered WSR from underwriters

•Strategic marketing/ product placement

•Organized customer’s files

•Underwriting/endorsements- Home/Auto

•Organized new business log for the month and end of the year

•Gathered insured information for the application and ran the quote

•Reviewed insurance policy terms

•Called insured for billing, pending cancellation, cancellation, and new business

•Scheduled appointments

•Typed memos, analyzed data, maintained spread sheets, maintained inventory

•Kept records of insured interactions and transactions, recording details of inquiries, complaints, and comments, as well as, actions taken

•Resolved customer's service or billing compliant by performing activities such as refunding money, adjusting the bills

•Checked to ensure that appropriate changes were made to resolve customer's problems

•Determined charges for service request, collected deposits or payments, and/or arranged for billing

•Ran end of the day reports for homeowner policies

Sanford Brown College March 2012 - 2013

Federal Work-Study

•Organized service learning events

•Internship, promoting activities, help organize events, find some of the media, also organize student files/ any files, clean up class rooms, and inventory

Glastonbury Family YMCA September 2011 - April 2013

Site Director Assistant

•Created curriculum

•Organized service learning events

Compass Youth Collaborative October 2007 - May 2009

Group Leader

•Create curriculums

•Help DCF children

•Coordinated events

•In charge of the bilingual department

Education

Sanford Brown College-Farmington, CT

Fashion Design & Marketing

Associate of Arts

Goodwin College -East Hartford, CT

Human resource

2 years of experience

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