Customer Service Administrative Assistant

Helen M. Carafa

Leesburg, Virginia ***** • ********@*****.*** • 203-***-****

Administrative Assistant

Talented and dynamic administrative professional with proven success delivering comprehensive support to accelerate the attainment of company goals.

Key Qualifications

●Highly organized with acute attention to detail; able to develop and maintain effective administrative and procedural processes that improve accuracy, enhance productivity, and achieve organizational objectives.

●Demonstrated ability to seamlessly orchestrate logistics for large-scale events; coordinate vendors, oversee registration, supervise setup and breakdown, and run smooth operations under strict deadlines.

●Personable and articulate communicator, adept in building solid client relationships, addressing and resolving customer problems, and delivering exceptional customer service to ensure top satisfaction.

●Technically savvy with a strong desire for learning; proficient in Microsoft Office Suite, FaxPress, Easylink/Desktop Fax, SAP, and various customized databases.

Professional Experience

United Illuminating – New Haven, Connecticut

Administrative Assistant, 2007 to 2017

Direct administrative support efforts within the Collections Department; scan and file documents, compose and distribute correspondence, schedule meetings, and coordinate room reservations and setup. Receive and address phone inquiries, conduct follow-ups on collection calls, assess financial hardships, and arrange payment plans. Manage bankruptcy accounts through account coding and the re-call of accounts from agencies. Process medical documents, place holds on accounts, and implement interest and dunning locks.

Selected Contributions:

●Collaborated and built trusting partnerships with cross-functional teams to accomplish goals.

●Selected to perform as acting Supervisor when needed.

Business Journals, Inc. – Norwalk, Connecticut

Registration/Operations Manager, 2000 to 2007

Oversaw the registration process and operations logistics for eight annual tradeshows; supervised contracted vendors and temporary personnel, guided event setup, execution, and breakdown, and serviced attendees and exhibitors. Developed internal correspondence that facilitated effective communication and transfer of information between marketing, production, operation, sales, and finance teams. Analyzed costs and expenditures to manage the budget. Performed data entry tasks and preserved information through database management activities.

Selected Contributions:

●Designed and implemented novel registration procedures and registration forms, saving time and improving efficiency.

●Instrumental in the creation of a new database system to record and store registration data.

Intertec Exhibitions – Stamford, Connecticut

Registration & Customer Relations Manager, 1998 to 2000

Headed registration processing and customer service functions onsite and within a call center capacity; registered clients for conferences and tradeshows. Led and coached a team of five employees. Managed external registration and database management vendors to guarantee fulfillment of contracted services and responsibilities within established deadlines.

Selected Contributions:

●Steered the development and maintenance of registration databases with Peopleware Registration Software.

●Conducted staff training, encompassing data entry of registrations and onsite registration procedures.