Project Management Manager
Resume:
Keith Payne, PMP
McMinnville, Oregon *****
*********@*****.***
http://www.linkedin.com/pub/keith-payne-pmp/10/233/377/
Objective: Project Manager Position.
HIGHLIGHTS OF QUALIFICATIONS
Ten years’ experience managing IT projects for Garmin Aviation Support.
PMI certification in project management.
Experience managing multiple, concurrent projects of varying scope and complexity.
Experience with both Waterfall and Agile project management methodologies.
Professional demeanor, judgement, and communication skills.
PROFESSIONAL EXPERIENCE
Proposal Management
Garmin International, Business Analyst, Olathe, KS
December, 2009 – June 2016
Collaborated with Legal, Sales, Quality, and Customer Repair groups to respond to aircraft manufacturers’ RFP/RFQ for integrated avionics installations;
Proposals included equipment and repair costs, warranty and labor for unit replacements, spares, unit and system reliability, and cost of operation guarantees;
Analyzed, planned, and implemented enterprise wide processes to support proposals;
Supported remote and onsite negotiations for Best and Final Offer.
Workforce Optimization Implementation
Garmin International, Business Analyst, Olathe, KS
October, 2014 – March 2016
Planned, coordinated, and executed software implementations for Customer Support call centers;
Controlled scope to ensure adherence to budget and schedule constraints;
Identified and managed project hazards, minimized and mitigated risk likelihood and impact;
Established baseline schedule, identified key tasks and critical path to meet project requirements;
Participated in software vendor selection with Subject Matter Experts and department leaders;
Tracked and supported project status and milestones, reported to internal and external stakeholders as required;
Managed and supported incremental testing and rollout of software modules.
Customer Relationship Management Upgrade
Garmin International, Business Analyst, Olathe, KS
August, 2014 – June 2016
Managed and controlled project using Waterfall and Agile methodologies;
Participated in recurring Sprint planning and backlog grooming meetings;
Created and prioritized user stories for Agile development team;
Coordinated regression & user acceptance tests, verified customizations migrated to new platform;
Provided user training to Aviation Support call center agents in domestic and international offices;
Held and attended recurring project/program reviews, provided input as required.
Customer Relationship Management (CRM) Implementation
Garmin International, Business Analyst, Olathe, KS
May, 2012 – June, 2015
Gathered business requirements, used as basis to define project scope and required customizations;
Created project schedule based upon tasks, dependencies, durations, and available resources;
Created user stories for Aviation Support go-live, prioritized Agile backlog with project team;
Coordinated user acceptance and configuration tests, verified deliverables met requirements;
Monitored and reported project status, milestones, and schedule variance to stakeholders;
Managed incremental implementation for Aviation Support call center agents in the United Kingdom, Germany, Singapore, Australia, and multiple North America locations;
Project completed on time and within budget.
Technical/Project Experience
Garmin International, Business Analyst/Services Coordinator, Olathe, KS
December 2007 – May 2016
Provided cost and risk analysis to support Product Support Agreements for aircraft manufacturers;
Implemented and managed service parts, loaner, online training, and extended warranty programs;
Defined and implemented new processes and user training as required;
IT projects include knowledge base, SharePoint, workforce optimization, and customer relationship management applications, and various internal and external website updates;
Familiar with Microsoft SQL Server terminology and basic functions.
Military Avionics & Leadership
Kansas Air National Guard, Avionics Supervisor/Specialist, 190th ARW, Forbes Field, Topeka, KS
September 1994 – December 2007
Supervised fifteen subordinates maintaining integrated Communication, Navigation, and Radar Systems for twelve KC-135R aircraft;
Coordinated aircraft maintenance, recurring training, and compliance inspections;
Deployed to multiple domestic and international locations;
Troubleshot and repaired integrated avionics on military aircraft.
EMPLOYMENT HISTORY
Civilian Career
Nov 2012 - Jun 2016 Aviation Support Business Analyst Garmin International
Mar 2007 - Nov 2012 Aviation Services Coordinator Garmin International
Nov 2000 - Mar 2007 Field Service Engineer Garmin International
Aug 1994 - Nov 2000 Engineering Technician Garmin International
Military Career
Dec 2005 - Dec 2007 Weekend Supervisor; KC-135 Com/Nav/Radar Kansas Air National Guard
Sep 1994 - Dec 2005 Avionics Specialist; KC-135 Com/Nav/Radar Kansas Air National Guard
Jun 1991 - Sep 1994 Avionics Technician, B-2 Integrated Avionics United States Air Force
Dec 1986 - Jun 1991 Avionics Specialist, B-1B Com/Nav/DAS United States Air Force
EDUCATION AND TRAINING
PROJECT MANAGEMENT INSTITUTE, 2010 PMP Certification (Project Management Professional)
KELLER GRADUATE SCHOOL OF Master, Project Management
OF MANAGEMENT, 2009
(graduate with distinction 4.00 GPA)
UNIVERSITY OF PHOENIX, 1994 B.S., Business Administration
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