Customer Service Supply Chain

ROSITA KESHAVARZ

*** – *** Beecroft Road, Toronto, ON, M2N7C6

Mobile: 647-***-****

Email:****.*********@*****.***

Project Management Global Supply Chain Expert Strategic Thinker

To secure a position with a dynamic and exciting organization where my experience and skills in supply chain, budgeting, forecasting and international business will contribute towards the growth and success of the organization

Demonstrated Achievements in:

-International Supply Chain - Strategic Partnerships - Just in Time

- Budgeting & Forecasting -Executive Presentation - CIFFA & CITT / PMCA

HIGHLIGHTS

Extensive knowledge in the Global/Canadian market and logistics supply chain management.

Accountable to support and coordinate all aspects of managing order processing, forecasting and tracking with Supplying Units and Supply Planners

Experienced to executing on systematic approach to multiple markets/customers and ensuring orders and internal processes are executed effectively.

Advanced analytical and systematic problem solving skills, written/verbal communication skills and analytical project management skills

Demonstrated results working with vendors, customers & contract negotiation.

Strong analytical, ability to work independently and effectively prioritize multiple priorities

Strong technical skills in SAP, ESM, McKesson, JD Edwards, MS Access and data base management and Microsoft Applications, Excel: VLOOK UP, PIVOT POINT, CHARTS and Six Sigma Methodology

Professional in creates and reviews RFS’s, RFP’s, RFQ’s, contracts and other bid documents prior to issuing/or posting

CAREER SUMMARY

Rogers Media Inc. (Contract)

Logistic Specialist 5/2016- Present

Prepare and maintain SOP's with vendors and business partners

Enhance controls by documenting and standardizing internal procedures

Monitor and report on market trends in terms of ocean freight shipping costs, bunker fuel pricing, capacity and demand on specific trade lanes, shipping and trade regulatory requirements etc.

Facilitate A/P with Supplying Units and A/R from distributors

Prepare flow charts and analysis to lead process improvement initiatives

Manage and control FTL, LTL, FCL shipment from US, Mexico, Europe, Asia

Manage any special work orders at 3PL (repacking, relabeling etc.) and contingency plan execution for supply chain disruptions

Manage shipment (different moods of transportation), check documents, invoiced vendors, communicate with customs and 3rd party logistics

Work with key stakeholders to update and improve Vendor Compliance Guide

Provide support and guidance for vendors regarding shipping, labeling and packaging requirements

Manage new freight rate requests, working directly with ocean, air, road, rail and dray carriers and proposing various routing options

Create and maintain monthly volume reporting, KPI monitoring and tracking carrier service levels

Monitor and communicate vessel delay information. Work directly with Replenishment teams to ensure any time sensitive cargo is prioritized and/or expedited

Ensure product arrives in a timely, cost effective manner

Supporting, negotiation of RFQ's, Vendor contracts, and maintenance of SOP's.

Planning and maintaining volume forecasting for multiple ship modes.

Audit transportation invoices and ensured compliance to company policy.

Labatt Breweries of Canada (Contract) 9/2015 to 3/2016

Import Specialist

Managed all import process, freight movements, warehouse operations within the US, Canada, Mexico & Europe

Issued Purchase Orders to Suppliers through SAP and follow up with respective suppliers

Engaged, collaborated, liaised, and negotiated with external – internal stakeholders including freight forwarders, freight carriers, custom brokers and 3PLs.

Advised Account Managers of potential delays and supply risks

Work with Supplying Units for regular production plan updates

Advised Customer Service of changes in delivery dates based on estimated arrival dates

Generated and issued POs to Supplying Units specifying required ETDs

Amended UL Purchase Order quantities in SAP to match actual quantities shipped

Requested Customer Service to update Customer POs in SAP based on updated info from Suppliers and Freight Forwarder

FREIGHT SYSTEMS CANADA (Contract) 1 /2015 to 9/2015

Logistic Analyst & Coordinator - Air & Ocean

Pricing and operation

Communicating with the overseas agents to inquire origin/destination charges

Negotiating with the steamship lines and airlines to get ocean/air freight rates or extend contract agreements

Costing, quoting and follow up on enquiries from overseas agents and existing customers

Handled ocean Import &Export LCL, FCL & co-loaders shipments in different modes of transportation

Designed quality SOPs and other documentations to be executed by the customer service

Managed Import – Export documentation: filing B13, preparing BL instructions, issuing HBL, buying insurance if required, preparing pre-alerts

making bookings with the steamship lines/air lines, Rail Operators (CP-CN)

Arranging door delivery with truckers when DDP or DAP.

SORBON HOLDING COMPANY (DUBAI) 06/2004 –12/2012

Associate Buyer

Managed the commercialization of Consumer Products Goods categories with primary responsibility for the Food & beverage / commodities - Grains (Wheat, Corn, barley), Steel (Billet, Round bar, Wire Road), Sugar (Raw – White)

Participated in design, set up and execution of daily operational requirements to ship customer raw materials for orders to warehouse.

Managed to maximize category performance in meeting stakeholder needs and responsible for coordinating Canadian SCM efforts between the vendors, strategic assets & business operations teams to help ensure seamless execution

Created schedules for raw materials for Production using demand planning as per company procedures.

Provided leadership in developing key long-term suppliers, establishing and maintaining positive vendor relationship to achieve aggressive supplier improvement targets in key performance measures such as cost, quality, and delivery.

EDUCATION & ASSOCIATIONS:

Diploma - Logistic Supply Chain- TRIOS COLLEGE, Toronto (2014)

CIFFA Certificate - Canadian Freight Forwarding Association (2014)

B.A Business Administration & E-Commerce - TU (Canadian evaluation) (2005)

Bachelor Degree- English -Tehran University, Iran (2003)

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