Management Customer Service

Edna Jo Hatcher

www.linkedin.com/in/ejhatcher

Spring, TX 77388

713-***-**** ***********@*****.***

Summary

Records and Data Management professional with extensive experience in document control procedures and practices. Demonstrated expertise controlling electronic records and archival processes to ensure data integrity supporting compliance related activities. Proven success implementing methods and techniques of records management to include indexing, filing, scanning, imaging, preservation, and storage of documents. Verified application of principles and practices in office administration and management including clerical office procedures and database maintenance. Established record of strong attention to detail, analytical thinking and organizational skills with the ability to work independently and in a team environment to solve problems.

Proficient computer skills, including Microsoft Office, Access, Adobe Acrobat and SharePoint.

Inventory management

Compiles data and prepares reports

Effective communication orally and in writing

Telecommunications

Network file management environment. (FTP Server, Remote Server, File Back-up, etc.).

Experienced Customer Service and Training Background

Research and data retrieval

Contract management

File maintenance

Professional Experience

TRANSCANADA COLUMBIA PIPELINE Houston, TX 2012 - 2016

Records Management Coordinator:

Managed the inventory, storage and maintenance of the company's contract files and records management system.

Researched and studied to become company subject matter expert (SME) on proprietary records management system ensuring compliance and establishing accountability for all users.

Reconciled over 25,000 paper contract file folders to the electronic database to establish synchronicity between the two.

Created and established a process to identify monthly terminated contracts so they could be removed from active status in the records management system to keep the systems up to date and in sync.

Worked with the contracts team to establish procedures for processing documents from execution to filing and uploading to the records management system.

Transferred over 20,000 files containing multiple documents from a proprietary program into SharePoint.

COURTHOUSEDIRECT.COM Houston, TX 2010 - 2011

Data Coordinator:

Directed the tracking and uploading of data purchased from County Clerk's offices across the State of Texas. Ensured that critical data was uploaded and processed into the correct format and made available to subscribing customers in a timely manner. Preserved a detailed record of each upload and assured that the data remained consecutive.

Communicated daily with county clerk's offices to secure new data or continue the existing relationship for ongoing data purchases.

Learned multiple formats and mastered the ability to manipulate data from many sources, i.e., FTP downloads, email links, county website downloads, CD and/or hard drive necessary for the uploading of the data purchased to the website.

Discovered forgotten data while performing an inventory and physical organization of the file room and updated the system to reflect existing data.

Processed billing and payment requests from County Clerk's offices in a timely manner to prevent lapse in data continuity.

WASTE MANAGEMENT, INC Houston, TX 2000 - 2010

Network Analyst II:

Coordinated all aspects (services, vendors, equipment, etc.) of a move, add or change request from 1500 plus field locations regarding voice and data connection. Processed telecom billing issues from field sites working toward a satisfactory solution for the company.

Directed purchase and installation of phone and data services and equipment for new sites, relocations/upgrading of existing sites.

Coordinated voice and data communications activities for acquisitions and divestitures of sites.

Maintained an Access database with current data on field telecom services paid for by Corporate

Processed monthly invoices for field services billed to the Corporate office.

Analyzed voice bills and services from service providers upon request from field sites.

Advised on most prudent course of action on vendors and services upon request from field sites.

Additional Relevant Experience

Bank United Houston, TX Senior Telecommunications Analyst

Texas Locator Services Houston, TX Houston Operations Manager

Echo Answering Service Houston, TX Switchboard Operator

Safeway Stores, Inc Houston, TX Communications Systems Manager

Safeway Stores, Inc Houston, TX Telecommunications Specialist

Safeway Stores, Inc Houston, TX Store Support Applications Supervisor

Safeway Stores, Inc Houston, TX File Maintenance Supervisor

Safeway Stores, Inc Houston, TX Retail Clerk/Inventory Control Clerk/Trainer

Education

Sam Houston State University, Huntsville, TX Bachelor of Science Degree

Major - Food Science and Nutrition, Minor - Business Administration

Certificates/Volunteer Acknowledgements

Introduction to Project Management, Business Management Consultant, October 2009

SBC Global Markets Appreciation for Project Support, August 2007

Waste Management Treasured Volunteer Award, March 2010

Waste Management Certificate of Appreciation, WM Employee Volunteer Committee 2001 through 2010.

KSBJ Volunteer Appreciation Plus Ten Award, 2011

United Way Committee Certificate of Appreciation, 2001-2002, 2002-2003, 2004-2005, 2006-2007 and 2008-2009

BEAResource for CPS Kids Appreciation 2005

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