Stephanie Coffey

Verona, VA *****

aczqs6@r.postjobfree.com - 540-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Operations

MOUNTAIN, LTD. - Waynesboro, VA - October 2016 to March 2017 Number Management, Entering service orders in AS400, scheduling service technicians. Human Resources/ Customer Service

AEROTEK - Harrisonburg, VA - May 2016 to August 2016

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Keep records of materials filed or removed, using logbooks or computers.

• Add new material to file records or create new records as necessary.

• Perform general office duties such as typing, operating office machines, and sorting mail.

• Track materials removed from files to ensure that borrowed files are returned.

• Gather materials to be filed from departments or employees.

• Scan or read incoming materials to determine how and where they should be classified or filed.

• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.

• Answer questions about records or files.

• Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.

• Interpret and explain human resources policies, procedures, laws, standards, or regulations.

• Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.

Health Insurance Broker/ CSR

HAMMOND INSURANCE - Harrisonburg, VA - July 2013 to April 2016

• Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

• Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

• Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

• Customize insurance programs to suit individual customers, often covering a variety of risks.

• Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.

• Calculate premiums and establish payment method.

• Perform administrative tasks, such as maintaining records and handling policy renewals.

• Confer with clients to obtain and provide information when claims are made on a policy.

• Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.

• Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

• Explain necessary bookkeeping requirements for customer to implement and provide group insurance program.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Solicit sales of new or additional services or products.

• Design, evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance with legal requirements.

• Analyze compensation policies, government regulations, and prevailing wage rates to develop competitive compensation plan.

• Fulfill all reporting requirements of all relevant government rules and regulations, including the Employee Retirement Income Security Act (ERISA).

• Direct preparation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies.

• Administer, direct, and review employee benefit programs, including the integration of benefit programs following mergers and acquisitions.

• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.

• Identify and implement benefits to increase the quality of life for employees, by working with brokers and researching benefits issues.

• Prepare budgets for personnel operations.

• Formulate policies, procedures and programs for recruitment, testing, placement, classification, orientation, benefits and compensation, and labor and industrial relations.

• Mediate between benefits providers and employees, such as by assisting in handling employees' benefits- related questions or taking suggestions.

• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Customer Relations Coordinator

NTELOS - Waynesboro, VA - October 2007 to April 2012 WAYNESBORO, VA

Customer Relations, Oct 2007 - Apr 2012

• Prepare or edit organizational publications for internal and external audiences, including employee newsletters and stockholders' reports.

• Coach client representatives in effective communication with the public or with employees.

• Confer with other managers to identify trends or key group interests or concerns or to provide advice on business decisions.

• Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.

• Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.

• Develop pricing strategies, balancing firm objectives and customer satisfaction.

• Compile lists describing product or service offerings.

• Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.

• Negotiate contracts with vendors or distributors to manage product distribution, establishing distribution networks or developing distribution strategies.

• Forecast and track marketing and sales trends, analyzing collected data.

• Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Read trade journals and professional literature to stay informed on trends, innovations, and changes that affect media planning.

• Monitor and analyze sales promotion results to determine cost effectiveness of promotion campaigns. Customer Care Teamleader

- May 2003 to October 2007

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Hear and resolve complaints from customers or the public.

• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

• File and maintain records.

• Receive payment and record receipts for services.

• Analyze data to determine answers to questions from customers or members of the public.

• Keep a current record of staff members' whereabouts and availability.

• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

• Explain products or services and prices, and answer questions from customers.

• Obtain customer information such as name, address, and payment method, and enter orders into computers.

• Record names, addresses, purchases, and reactions of prospects contacted.

• Adjust sales scripts to better target the needs and interests of specific individuals.

• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

• Maintain records of contacts, accounts, and orders.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Solicit sales of new or additional services or products.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.

• Notify supervisor or computer maintenance technicians of equipment malfunctions.

• Record information such as computer operating time, problems that occurred, and actions taken.

• Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.

• Help programmers and systems analysts test and debug new programs.

• Retrieve, separate and sort program output as needed, and send data to specified users.

• Monitor sales staff performance to ensure that goals are met.

• Hire, train, and evaluate personnel.

• Provide staff with assistance in performing difficult or complicated duties.

• Plan and prepare work schedules, and assign employees to specific duties.

• Attend company meetings to exchange product information and coordinate work activities with other departments.

• Prepare sales and inventory reports for management and budget departments.

• Monitor performance of quality control systems to ensure effectiveness and efficiency.

• Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.

• Identify quality problems or areas for improvement and recommend solutions.

• Instruct staff in quality control and analytical procedures. Office Manager

BJ ENTERPRISES - Waynesboro, VA - May 2001 to November 2002

• Operate computers programmed with accounting software to record, store, and analyze information.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

• Receive, record, and bank cash, checks, and vouchers.

• Comply with federal, state, and company policies, procedures, and regulations.

• Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

• Code documents according to company procedures.

• Access computerized financial information to answer general questions as well as those related to specific accounts.

• Match order forms with invoices, and record the necessary information.

• Perform general office duties such as filing, answering telephones, and handling routine correspondence.

• Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

• Calculate and prepare checks for utilities, taxes, and other payments.

• Prepare and process payroll information.

• Prepare purchase orders and expense reports.

• Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.

• Perform financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal.

• Maintain inventory records.

• Verify accuracy of billing data and revise any errors.

• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

• Keep records of invoices and support documents.

• Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.

• Compute credit terms, discounts, shipment charges, or rates for goods or services to complete billing documents.

• Track accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services, such as legal or accounting services.

EDUCATION

General Studies

Cabell Midland High School - Ona, WV

1992 to 1996

SKILLS

Microsoft Office

CERTIFICATIONS/LICENSES

Health, Life, Annuities

2017

ADDITIONAL INFORMATION

• Microsoft Office

• AS400 Systems

• Adobe

• Multi-Line Phone System

• Crystal Reports

• Web Applications

• Mail Sorting Machine

• Postage Machine

• Commercial Printer/ Copier/ Fax

CREDENTIALS AND LICENSES

• Health, Life, & Annuities License

• Appointed with Anthem, Aetna, United Health One, Mutual of Omaha, Anthem Dental,

• FFM Certified

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