Management Project Manager

AMANDA BAUER

*** ******** ****** (***) *** - ****

Playa Del Rey, CA 90293 ************@*****.***

Overview:

10+ years of managing complex, multi-year implementation projects and products ranging from 1-25M in a variety of industries including Digital Entertainment, Service Management, Marketing, Printing and Finance

A proven track record of business value delivery through technology and a driver of continuous organizational change to increase consistency in results, reducing complexity and cost of delivering projects

Expert with the SDLC process, project and resource planning, budget, scope definition and schedule management, business requirements and analysis, design implementation, risk assessment, mitigation, testing, deployment, operations support and reporting and data analysis

Managed projects using Agile and Waterfall methodologies, including Waterfall to Agile conversions and hybrid deployments

Delivered Order Modification mobile capability resulting in a 20% call center volume reduction annually

Experience:

DIRECTV/AT&T, El Segundo, CA Sept 2013 – Present

The world's leading provider of digital television entertainment services with over 35 million subscribers

Senior IT Project Manager

Spearheading initial effort to break out a monolithic order management system into microservices using agile methodologies

Executed a $25M M&A effort to integrate DTV and AT&T field service applications before and after legal close

Delivered $15M Mobile Order Modification effort to enable 16,000 technicians to modify orders at a customer’s home, enhancing consumer experience and tech efficiency while decreasing call center requests by 20%

Oversaw project and program budgets within 5% accuracy

Initiated and implemented project concepts and solution roadmaps to deliver on key initiatives and drivers of growth strategy for the technician scheduling and routing application

Developed strong cross functional collaboration with internal business stakeholders, external vendor partners and onshore/offshore teams to prioritize, plan and implement maintenance requests, enhancements and enterprise releases in a matrixed organization

Collaborated with executives and senior managers to analyze process and technology challenges, promote continuous improvement, delivery and optimization of existing processes and systems

Ensure issues and risks are identified, understood and managed to mitigate risk to scope, schedule and budget

Provide weekly project and program dashboards, reviews and status to stakeholders and senior executives

Astea International, Irvine, CA Jan 2012 – Sept 2013

Global provider of software solutions for service lifecycle management, including service, customer and asset management, forward and reverse logistics management and mobile workforce optimization.

Software Implementation Consultant

Implemented Service Lifecycle Management (SLM) best practices, industry standards and customized solutions for clients in areas including resource planning, scheduling, financial transaction processing, parts and contract management

Developed personalized training programs and documentation for clients and end users on the application functionality

Orchestrated UAT and QA testing processes, defined test scenarios and developed test scripts for customized client solutions and new product functionality

Facilitated the Astea Alliance Product Roadmap, defining the overall application architecture including functionality, interfaces, data conversion and reporting

Documented Business Requirements and managed development and test teams to deliver customized solutions for clients

Developed and maintained project documentation such as project and delivery plans, meeting agendas, open items, risks, change requests

Donovan Data Systems/Media Ocean, New York, NY November 2010 – Jan 2012

The leading global marketing and advertising software platform provider, utilizing open traditional and digital media platforms to provide automation, efficiency, and flexibility

Business Analyst – Implementations (Management)

Managed major client accounts to ensure customer satisfaction and retention while identifying tactical opportunities for existing workflow efficiencies and software utilization

Directed installations of BrandOcean, Donovan Data Systems’ production management and financial system

Donovan Data Systems/Media Ocean, Continued

Consulted with clients, program managers and internal teams to create a roadmap of feature requests and design specifications for upcoming releases

Facilitated analysis meetings to discuss system requirements and reporting specifications to develop comprehensive solutions to meet client needs

Organized testing for new software upgrades and releases prior to client release

SimCorp, New York, NY June 2007 – November 2010

Provider of integrated investment management software solutions to leading asset and fund management companies, pension and insurance funds and wealth managers

Business & Software Implementation Consultant, Global Investments

Directed small to medium scale Implementations of Dimension, SimCorp's investment management system

Managed the software development lifecycle (SDLC) for the collateral management work stream for one of the largest financial service providers in North America ($3M)

Lead implementation to enhance an existing data warehouse and develop several data marts for a large asset management company with approximately $165 billion in assets under management

Configured the Auction Rate Preferred Securities (ARPS) setup for a premier financial service firm in North Carolina

Presented product demonstrations for Proof of Concept (POC) test cases for functions such as Corporate Actions, Income Processing and FX trading for a top Canadian pension fund company

Collaborated with Sales and Pre-Sales teams to answer Requests for Information and Requests for Proposals

Shaped the documentation and execution of the Best Practices Strategy, SimCorp's streamlined approach to implementation that reduced time to market and cost to clients

RR Donnelley, Boston, MA March 2006 – June 2007

Leading global provider of integrated multi-channel marketing and business communications solutions specializing in Business Process Outsourcing, Content Management, Direct Mail, Commercial Print, Printed Electronics and Print Management

e-Solutions Implementation Manager/Project Manager, Global Investment Markets

Managed the client implementation of ReportBuilder, RR Donnelley’s web based shareholder reporting system

Organized internal resources to meet implementation and production milestones and deadlines throughout the project and software development life cycle (SDLC)

Created test scripts and executed QA and UAT on product upgrades and releases

Developed formal training manuals and curriculum for clients and new system users

Streamlined workflow and processes of the production team to ensure outstanding and efficient customer support during production cycles

Presented product demonstrations to prospective clients

Brown Brothers Harriman & Co., Boston, MA October 2003 – March 2006

Global privately-held financial institution with expertise in Private Banking, Investment Management and Investor Services

Manager, Client Reporting/Product Services Team

Supervised a team comprised of 2 Senior Reporting Analysts and 3 Financial Reporting Analysts

Centralized system requirements to automate the reporting process which resulted in a time savings of over 200 hours per month, enabling team to maximize monthly reporting output by 25%

Analyzed reporting data to pinpoint trading trends to identify areas where the team could increase reporting efficiency

Senior Financial Reporting Analyst, Client Reporting/Product Services Team

Designed and produced weekly Key Performance Indicator Reports (KPI’s) for high profile clients

Established a cost savings project to standardize and automate client reports which resulted in a reduction of 25 reporting hours per month

Trained and mentored employees on company procedures and best practices

Financial Reporting Analyst, Client Reporting/Product Services Team

Produced client specific reports including corporate actions data, trade processing logs, billing statements and client service KPI’s for domestic and international clients on a monthly basis

Managed the launch of the Operations Special Request (OSR) Database. This online tool was used by internal departments to submit requests for new accounts, products and services on behalf of clients

Education:

Bachelor of Science in Economics-Finance, Bentley College May 2003

Certified Scrum Master October 2015

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