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Manager Customer Service

Hermitage, Tennessee, 37076, United States
April 10, 2017

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Mike Jackson

*** ********** **

Hermitage, TN ***76

629-***-**** Cell



To obtain a position where I can maximize my multilayer of management skills including inventory maintenance, distribution, process improvement, employee training, employee communications, route management, vendor relations and inventory maintenance. I’m looking for a growing organization that will utilize my 22 plus years of professional management experience in time sensitive operations.


PrimeSource Building Products-Irving, TX August 2013 – September 2016

Operations Manager

Manage and oversee operations of Distribution Center including Shipping, Receiving, Inventory and Operations employees.

SAP Operations Software Super User

Strong daily logistics operations

Created new Operations Metrics

Manage all Material Handling Equipment

Oversee purchasing of all DC supplies and equipment

Implemented new auditing program which reduced shipping errors.

Alorica Inc. LaVergne, TN January 2013-August 2013

Warehouse Manager

Manage all warehouse operations of Hewlett Packard Distribution Center including Shipping, Receiving, Inventory Control and Materials. Report to Site Director

Responsible for all process improvements

Improving employee morale in entire facility

Developing new Inventory Control processes

Responsible for purchasing new warehouse and production equipment

Implemented new RF Scan Gun technology in April 2013

Cut labor costs and reduced overtime

Provided improved logistics options for LTL and FedEx Ground shipments

Created a twenty step detailed plan to improve processes in our Inventory/Shipping Departments. This plan was quickly approved by our Site Director.

Mike Jackson

Resume, Page 2

Symmetry Surgical – Antioch, TN Oct. 2010 – December 2012

Warehouse Supervisor

Manage all operations of Distribution Center including Shipping, Receiving, Packaging, Inventory, and Instrument Etching. Report to Director of Operations

Oversee purchasing of all warehouse supplies and equipment

Improved shipping process and greatly reduced shipping errors and cross shipping

Implemented new employee schedule for better customer service

Changed carrier schedule to increase shipping volume

Trained employees on new Acellos scanning procedures and Inventory control

Discovered cost savings of over $12K per year in Packaging costs

Managed New Hampshire SSI warehouse operations and employees

Microsoft Dynamics Great Plains and Epicor WMS systems

Improved employee morale which increased productivity

FSI, Inc. – Nashville, TN Dec 2005 – Feb 2010

Distribution Center Manager

Managed and oversaw all operations of Distribution Center including Shipping, Receiving, Inventory and Kitting departments

Created and organized US DOT program

Created new Inventory Cycle Counting program

Developed cross-training program for 23 direct reports

Developed and implemented EHS program

Managed all Material Handling Equipment and reduced spending

Oversaw purchasing of all DC supplies and equipment

Implemented new auditing program which reduced shipping errors

Cardinal Health Corp. - LaVergne, TN Oct 2004 – Dec 2005

Sr. Distribution Supervisor

Managed and oversaw all medical products that were sent to Vanderbilt University Hospital Campus, over 4400 product lines per day, 7 days a week. Cardinal was Vanderbilt’s main vendor for Medical Supplies

Communicated with Vanderbilt through monthly face to face meetings to discuss picking accuracy, delivery issues, quality issues, inventory control, etc.

Developed cross-training program for 22 direct reports

Reduced picking errors

Developed safer picking procedures for bulk section picking

Mike Jackson

Resume, Page 3

Federal Express Corp. – Nashville, TN Aug 1997 – June 2004

Operations Manager

Managed heavyweight freight division. Pick-up, Delivery and Long Haul departments including over 400 pickups and deliveries per day.

Responsibilities included timecards, scheduling, employee calendars, maintaining service levels and productivity.

Managed 53 direct report employees total (Truck drivers, dispatchers, warehouse workers, office personnel

Location OSHA Safety Coordinator and Environmental Coordinator

Implemented discipline, hiring, training, maintaining DOT standards

Responsible for AM and PM driver operations and dispatching

Managed all FedEx operations of the 2002 Chattanooga Air Show


University of Phoenix-Online University of TN at Martin

Phoenix, AZ Martin, TN

Business Management – GPA 4.0 Business Administration

Proficient in MS Word, SAP, Excel, PowerPoint, Internet, Outlook, Microsoft Dynamics, Software Testing and Implementation.

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