Manager Customer Service
Resume:
Mike Jackson
Hermitage, TN ***76
629-***-**** Cell
Email: *********@***.***
OBJECTIVE
To obtain a position where I can maximize my multilayer of management skills including inventory maintenance, distribution, process improvement, employee training, employee communications, route management, vendor relations and inventory maintenance. I’m looking for a growing organization that will utilize my 22 plus years of professional management experience in time sensitive operations.
EXPERIENCE
PrimeSource Building Products-Irving, TX August 2013 – September 2016
Operations Manager
Manage and oversee operations of Distribution Center including Shipping, Receiving, Inventory and Operations employees.
SAP Operations Software Super User
Strong daily logistics operations
Created new Operations Metrics
Manage all Material Handling Equipment
Oversee purchasing of all DC supplies and equipment
Implemented new auditing program which reduced shipping errors.
Alorica Inc. LaVergne, TN January 2013-August 2013
Warehouse Manager
Manage all warehouse operations of Hewlett Packard Distribution Center including Shipping, Receiving, Inventory Control and Materials. Report to Site Director
Responsible for all process improvements
Improving employee morale in entire facility
Developing new Inventory Control processes
Responsible for purchasing new warehouse and production equipment
Implemented new RF Scan Gun technology in April 2013
Cut labor costs and reduced overtime
Provided improved logistics options for LTL and FedEx Ground shipments
Created a twenty step detailed plan to improve processes in our Inventory/Shipping Departments. This plan was quickly approved by our Site Director.
Mike Jackson
Resume, Page 2
Symmetry Surgical – Antioch, TN Oct. 2010 – December 2012
Warehouse Supervisor
Manage all operations of Distribution Center including Shipping, Receiving, Packaging, Inventory, and Instrument Etching. Report to Director of Operations
Oversee purchasing of all warehouse supplies and equipment
Improved shipping process and greatly reduced shipping errors and cross shipping
Implemented new employee schedule for better customer service
Changed carrier schedule to increase shipping volume
Trained employees on new Acellos scanning procedures and Inventory control
Discovered cost savings of over $12K per year in Packaging costs
Managed New Hampshire SSI warehouse operations and employees
Microsoft Dynamics Great Plains and Epicor WMS systems
Improved employee morale which increased productivity
FSI, Inc. – Nashville, TN Dec 2005 – Feb 2010
Distribution Center Manager
Managed and oversaw all operations of Distribution Center including Shipping, Receiving, Inventory and Kitting departments
Created and organized US DOT program
Created new Inventory Cycle Counting program
Developed cross-training program for 23 direct reports
Developed and implemented EHS program
Managed all Material Handling Equipment and reduced spending
Oversaw purchasing of all DC supplies and equipment
Implemented new auditing program which reduced shipping errors
Cardinal Health Corp. - LaVergne, TN Oct 2004 – Dec 2005
Sr. Distribution Supervisor
Managed and oversaw all medical products that were sent to Vanderbilt University Hospital Campus, over 4400 product lines per day, 7 days a week. Cardinal was Vanderbilt’s main vendor for Medical Supplies
Communicated with Vanderbilt through monthly face to face meetings to discuss picking accuracy, delivery issues, quality issues, inventory control, etc.
Developed cross-training program for 22 direct reports
Reduced picking errors
Developed safer picking procedures for bulk section picking
Mike Jackson
Resume, Page 3
Federal Express Corp. – Nashville, TN Aug 1997 – June 2004
Operations Manager
Managed heavyweight freight division. Pick-up, Delivery and Long Haul departments including over 400 pickups and deliveries per day.
Responsibilities included timecards, scheduling, employee calendars, maintaining service levels and productivity.
Managed 53 direct report employees total (Truck drivers, dispatchers, warehouse workers, office personnel
Location OSHA Safety Coordinator and Environmental Coordinator
Implemented discipline, hiring, training, maintaining DOT standards
Responsible for AM and PM driver operations and dispatching
Managed all FedEx operations of the 2002 Chattanooga Air Show
EDUCATION
University of Phoenix-Online University of TN at Martin
Phoenix, AZ Martin, TN
Business Management – GPA 4.0 Business Administration
Proficient in MS Word, SAP, Excel, PowerPoint, Internet, Outlook, Microsoft Dynamics, Software Testing and Implementation.
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