Customer Service Sales

PERSONAL PROFILE

A well presented, polite, tactful and friendly individual who is able to combine a polite manner with razor-sharp efficiency. I am able to do more than just answering questions, he also has a proven track record of building relationships by providing information on additional products and services and helping customers find the right ones to meet their needs. Possessing an excellent telephone manner and the ability to communicate with all levels of customers, he is well able to contribute to the growth of any business. Now looking for a suitable position with a reputable, and exciting employer.

CAREER HISTORY

PRO ACCOUNT SALES ASSOCIATE

Home Depot May 2012 – Present

Pro account sales associates are primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers. They achieve this by creatively and proactively pursuing new business and utilizing prospecting to make contact with customers. Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships, paying special attention to customers' needs and solutions. Pro account sales associates must have thorough knowledge of all departments and how to use the products in each department. This position also involves acting as a sales associate on the floor, involving all associated duties (e.g., keeping work area clean and organized).

Work Duties

Taking ownership for queries from first contact to resolution.

Interacting directly with potential, new and existing clients.

Development, maintenance and retention of customer relationships.

Informing customers of all the latest products.

Accurately updating administrative records.

Promoting products and services.

Resolving face-to-face, telephone and email queries quickly and to completion.

Implementing agreed promotional activities.

Monitoring until completion outstanding orders and enquiries.

Processing customer registrations.

KEY SKILLS AND COMPETENCIES

Customer service skills

Able to demonstrate a high standard of customer service.

Competent user of MS-Office (Word, Excel, Outlook, PowerPoint)

Ability to act on own initiative.

Capable of following procedures and systematic processes.

Having a methodical and accurate approach to work activities.

Finding solutions to issues and problems.

Positive attitude, energetic approach and self-motivated.

Capable of influencing the opinions of customers.

Able to handle complaints, aggressive customers and difficult situations.

Personal skills

Advisory skills

Decision-making

Negotiating

Attention to detail

Influencing skills

Multitasking

Spanish Speaker

Academic Qualifications

Computer Science - University of Houston Downtown (2005 - 2007)

Biology - Houston Community College (2007 - 2012)

Environmental Science Jackson State University (2014 -2015)

References

Available on request

Contact this candidate