Microsoft Office Technical Support
Resume:
ANNA SIDOR
****.*******@*****.***
PERSONAL GOAL
To stay creative. To never cease to learn, grow, challenge myself and gain experience. To reach a level where being proffesional and skilled would come in pair with constant curiosity.
ACADEMIC EDUCATION
ADAM MICKIEWICZ UNIVERSITY, POZNAŃ
BACHELOR’S DEGREE 2010/09 – 2014/10
Philology, specialization: ethnolinguistics Thesis: Affective Domain in Second Language
Acquistion
UNIVERSIDAD DE GRANADA
ERASMUS EXCHANGE 2012/09 - 2013/10
Grado en Leguas Modernas y sus Literaturas
LANGUAGES
POLISH: mother tongue
ENGLISH: fluent in writing and speaking(C2)
SPANISH: fluent in writing and speaking(C2)
FRENCH: basic in speaking (A2)
SOLUTIN
ORIENTED
FAST
LEARNER
I agree that the Dorset Management s.r.o. ID No.: 246 92 336 will store my personal data (name, surname, date of birth, residence address, phone, fax, e-mail and information about my education, skills and professional experience) for the sole purpose of mediation of a job (including filing, editing and sorting of said data and its presentation to third parties from EU member states whose identity will be communicated to me), in accordance with the Act No. 101/2000 Coll. on Personal Data Protection for an unlimited period of time or till receipt of a written request to remove the data. I confirm being made aware of my rights in connection with access to and protection of personal data. CREATIVE TEAM
PLAYER
SOLUTIN
ORIENTED
SKILLS
FIRST AID
DRIVER’S LICENSE (B)
COMPUTER LITERACY: Microsoft Office, Déjà
Vu X2, Active Directory, Microsoft Exchange
Admin Tool, Phoenix CRM
CREATIVE
TEAM
PLAYER
SOLUTION
ORIENTED
THE
FASTEST
LEARNER
INTERESTS
Emerging technologies, Couchsurfing, backpacking,
Hal Hartley’s work, folk music, modern philosophy
MERLIN INFORMATION SYSTEMS, PHILIPPINES INC.
IT HELPDESK AGENT - MULTILINGUAL
2015/08/02 – 2016/11/04 Taguig, Philippines
Level 1.5 IT troubleshooting, ServiceNow, Active
Directory, Microsoft Admin Tool, desktop issues, ditributing workload.
MCKINSEY & COMPANY, INC.
EXECUTIVE ASSISTANT
2014/01/07 – 2014/12/05 Poznań, Poland
Complex diary and travel management across multiple time zones, production and proofreading of
correspondence, document packs, and presentations. Single-handed organization of an offsite conference in Austria (logistics).
2014/10/17 – 2014/10/31 Poznań, Poland
Paper and logistic work on an event organized in
colaboration with European Festival Association
MALTA FESTIVAL 2014: MESTIZOS
TEAM GUIDE
2014/06/09 – 2014/06/29 Poznań, Poland
Working with multiple theatre troops in
production of their performances.
MLINGUA TRANSLATION CENTRE
INTERNSHIP
2013/05/06 - 2013/08/08 online
Work with programs such as: Déjà Vu X2,
tools for compiling parallel texts (alignment),
OCR.
FRESH17 MULTI CITY CONFERENCE
SOCIAL MEDIA MODERATOR
2017/01/16– 2017/01/19 Toruń, Poland
Moderating social media content live form the innovative conference, onsite help for the organizers.
ATELIER FOR YOUNG FESTIVAL MANAGERS
SECRETARY
HIGHLIGHTS OF ADDITIONAL JOBS
COPROPRATE WORK EXPERIENCE
FIVE9 INC.
TIER 3 TECHNICAL SUPPORT ANALYST - SPANISH
2017/04/106– now Mandaluyong, Philippines
Implementation, troubleshooting and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site. Knowledge of PBX, ACD, CTI, VoIP and IVR applications. Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio)
Contact this candidate