Customer Service Representative

Jasmine Cruickshank

Tallahassee, Fl

(C)[561-***-****]

[********************@*****.***]

Professional Summary

Dedicated Customer Service Professional with 7+ years of experience, combining management and customer service expertise in diverse customer care roles. Looking for a Customer Service Professional position to maintain customer satisfaction and tribute to company success.

EDUCATION

June 1995

Lincoln Park Academy, Ft.Pierce, Fl

WORK EXPERIENCE

May2011-December 2016

Customer Service Representative

Xerox, Tallahassee, Fl

● Properly directed inbound calls in phone ques to improve call flow

● Responded to questions and concerns about service and escalate calls appropriately

● Compiled and maintained data on accounts and updated them regularly

● Effective utilization of internal systems, tools, and procedures

● Identified opportunities to improve procedures and communicate suggestions

to management in an effective manner

August 2008-December 2016

Assistant Manager

Advance America

● Evaluated, authorized, approved, or denial of loan applicants

● Ensure compliance with all federal and state legislation governing financial service industry

● Trained new staff on policies and procedures

● Produced consistent customer growth through effective training and account management

● Processed cash payments, bank deposits, balanced cash drawer

Skills

• High Customer Service

• Service Oriented

• Strong Communication

• Account Maintenance

• Data Entry

• Active Listening Skills

• Conflict Resolution Proficiency

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