Customer Service Representative

RICHARD FINK

Charlotte, NC 704-***-****

*********@*****.***

SENIOR-LEVEL CUSTOMER SERVICE PROFESSIONAL

Financial Printing Management Operations Management Project Management Executive leader with 20 years of experience successfully managing complex accounts while providing exceptional customer service to ensure brand retention. Equipped with strong organizational and time management skills to effectively manage a vast number of projects simultaneously. Dedicated to exceeding expectations and motivating others by passionately promoting quality of products and contributing to the growth of a company. Results driven and self-starter always focused on attention to detail and customer requirements. Excels at collaborating with internal and external customers. Technical proficiency in Microsoft Office Suite, Mac and Windows.

Customer Service Management

Revenue Generation

Accounting and Finance

Project Development

Budgeting and Cost Control

Production Processes

Marketing and Promotions

Quality Assurance

Negotiations & Tactful Closure

Team Building and Training

Effective Communication

Follow-Up and Branding

PROFESS IONAL EXPER I ENCE

RR Donnelley Financial, Charlotte, NC 1999 – 2016

Customer Service Account Specialist

Served as the lead account manager for a vast number of mergers and acquisitions that required full attention and daily effective communication with both internal and external clients.

Independently established and maintained substantial relationships with prestigious clients, including Bank of America, Nucor and Martin Marietta Materials, and assisted clients through the XBRL processes for document compliance with the Securities and Exchange Commission.

Professionally resolved issues by working closely with the clients to form timetables for proof and printing distributions and managing print production while coordinating in-house service and support to improve efficiency.

Successfully managed typesetting, printing and distribution of 2 to 3 million copies of forty-five separate prospectuses for Bank of America Capital Management, adding an estimated 4 million dollars in annual revenue.

Single-handedly developed a detailed dashboard that allowed easy access to daily goals and timely delivery for each milestone in the self-created process that illustrated all steps for producing prospectuses, which proved to optimize workflow.

Achieved the esteemed Charley Award for Premier Service and facilitated RR Donnelley’s Leaders Own Learning Training for the Southeast.

ADD I T IONAL PROFESS IONAL EXPER I ENCE

Cadmus Financial Communications, Charlotte, NC 1996-1999 Senior Customer Service Representative

Collaborated with design firms to coordinate the enhancement of the layout designs for four-color annual reports in addition to managing the production of those highly complex annual reports, which included initial typesetting, four-color separations, print production and distribution.

Established, improved and maintained strong customer relations with high profile clients, ensuring the quality of the products met expectations and resolving any conflicts quickly. RICHARD FINK

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Washburn Financial, Charlotte, NC 1993-1996

Customer Service Representative

Assembled filing packages for submission to the Securities and Exchange Commission via hard copy.

Delivered quality customer service and independently coordinated print production and distribution for multiple clients, ensuring accuracy and quality of orders to maintain clientele. Kmart Department Stores, Shelby, NC 1991-1993

Operations Manager

Managed day-to-day store operations for front end, customer service, warehouse, purchasing and receiving, ensuring inventory met customer demands.

Carried out hiring practices for qualified applicants, reviewed employees on their performances and offered training to those who weren’t performing.

Provided excellent customer service by handling any conflicts professionally and efficiently, focusing on customer satisfaction and encouraging brand retention in addition to providing adequate staffing during peak times to allow customers to easily and quickly navigate their shopping experience.

Served on the management team to oversee the operations of the opening of a new store. EDUCAT ION & CREDENT I ALS

Bachelor of Science in Marketing (Cum Laude), Clemson University, Clemson, SC Focus: Industrial Management and Accounting, Clemson University

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