Sales Customer Service

JOSEPH E. CHUDZINSKI

**** ***** ****** ****: 215-***-****

Philadelphia, PA 19111 ***********@***.***

Summary

Experienced Sales Professional with reputation for consistency, efficiency and development of solid customer relations. Experienced with colleges, universities, vocational-technical schools and private career schools. Effective with Market Analysis and acquiring new accounts.

Professional Experience

HOLOCAUST AWARENESS MUSEUM, Philadelphia, PA. 2012-Present

Coordinator of Member and Donor Services

Coordinating and conducting phone campaigns to members, donors, and businesses throughout the

Philadelphia and Delaware Valley area

Calling on current members and contributors to inform them of upcoming events and current fundraising campaigns.

Extensive cold-calling of businesses throughout the Philadelphia and Delaware Valley area urging donations of gift cards and services to be utilized as “silent auction“ items for the Museum’s annual fundraiser; also cold-calling potential advertisers for ads in Program Book..

Updating and maintenance of Excel spreadsheets of membership lists; also mastering of Quick Books financial system.

Development and creation of year-end Donor Thank You letters.

RAPID LEARNING INSTITUTE / BUSINESS 21, Eddystone, PA. 2014 - 2015

Business Development Representative

Promoting short form e-learning programs in Sales and Leadership Skills to businesses and universities nationwide.

Prospected C-Suite executives to examine their employee development programs.

Set sales appointments for inside sales team achieving a high percentage sit-rate.

Performed 150-200 daily calls.

Updated & maintained CRM computer system on daily basis.

Kept detailed notes of each account, and set future appointments to ‘mine’ the best leads.

THE BETTER BUSINESS BUREAU, Philadelphia, PA. 2011-2012

Accreditation Consultant

Promoted and attained new accreditations for THE BETTER BUSINESS BUREAU in Eastern Pennsylvania

Performed daily cold calls to small and mid-sized businesses and contractors to promote accreditation.

Conducted phone interviews to determine qualifications and to develop Business Review reports.

Promoted placements of “virtual” BBB logo and Technical Upgrade to successful candidates for

accreditation.

THE LEGAL INTELLIGENCER (ALM), Philadelphia, PA. 2008-2010

Telemarketer

Attained new subscriptions and renewals for THE LEGAL INTELLIGENCER, PENNSYLVANIA LAW WEEKLY, and DELAWARE LAW WEEKLY. (print and online versions).

Communicated with law firms and individual practitioners.

Promoted and sold court rules books, law firm directories, and legal references.

Worked daily on updating information on MULTIPUB computer program.

Collected on outstanding debts and fielded numerous customer service calls.

DORLAND HEALTHCARE INFORMATION, Philadelphia, PA. 2007

Inside Sales Associate

Promoted and sold expanded listings for Case Management Resource Guide and online

version, CMRG.com

Communicated with owners, administrators, and Marketing directors of medical facilities

Exceeded daily call quota

Worked daily in updating information on WIN-CIS computer program

Achieved over $20,000 in listing sales in 6 months

2006-Prior

Marketing Representative

Promoted computer software support services to IT executives of major national corporations

Exceeded department goals by placing more than 250 calls daily to potential clients

Communicated directly with Chief Information Officers and IT directors

Responsibilities included prospect research, account maintenance and documentation

Senior Career School Rep

Responsible for coverage of 700 Account Territory over 6 states with a quota of $2 million.

Exceeded sales quota in three out of the past four years.

Achieved 111% of sales quota in 2 consecutive years.

Analyzed weekly and monthly sales reports to determine opportunities and exceptions.

Produced numerous marketing reports to inform management of success of company product.

Was a member of Top Performers Club for three consecutive years.

Consistently maintained and updated account database.

Telesales Supervisor/Representative

Supervised telesales department with responsibility of coverage of over 1,200 educational institutions.

Directed department in exceeding sales quota for four consecutive years.

Responsible for training, monitoring of sales performance, annual performance evaluations and setting of annual sales quotas.

Directed development of account database, involving accurate input of marketing data.

Assisted regional managers in planning national sales conference agenda.

Telemarketing Rep

Promoted textbooks to schools of nursing and allied health.

Designed and implemented market research surveys of physicians, nurses and allied health professionals to determine feasibility of editorial projects resulting in numerous signings.

Specialized in development of new accounts.

Achieved annual sales quota.

Education

M.B.A., LaSalle University, Philadelphia, PA.

B.A., LaSalle College, Philadelphia, PA. 1

Professional Development

Professional Selling Skills

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