Customer Service Sales
Resume:
Lisa Pross
Somerville, NJ ****6 Cell: 908-***-**** ******@*********.***
Accomplished Business Professional Seeking Career Change with experience in various positions including customer service, office and admin management, marketing and finance. I have a record of top performance in managing customer service to achieve the sales goals, creating a team environment to ensure success, supporting directors and VPs, managing departments and procedures, developing and implementing sales and marketing strategies, and financial solutions to maximize performance, corporate visibility, and profitability. Excel in driving business growth, improving company finances, controlling costs, penetrating new markets, and streamlining operations to enhance overall business operations.
Customer Service and Account Management, Office Management, Operational and Project Management,
Reseller Channel Management and New Market Development, Marketing Strategy and Event Management
Financial Forecasting, P&L and Budget Management, Sales Tracking and Analysis
CAREER PROGRESSION
Independent Business Consultant 2011-2016
Consulting engagements for food service, manufacturing, entertainment, and healthcare industries.
Panasonic - Manage Reseller sales and marketing programs, communications, events and budgets
EMI Yoshi - Directed and managed digital marketing strategies, plans and budgets for both distribution channel and retail, including industry event management and implementation.
iPlay America - Created and executed successful marketing strategies for 3 business units, including print and digital media, email and direct marketing, social media, mobile website advertising, banner ads, cable TV, Radio and video marketing.
Inner Light Counseling Center - Managed medical office for new and existing clients and 12 counselors, processing billing, verifying insurance coverage, creating payment scales, generating payroll reports to counselors and tracking client base, answering phones from two systems
Consew -Research and design marketing programs to increase sales and profit. Customer Service for distribution channel processing orders and assisting all customers with inventory, delivery and pricing.
.
BROTHER INTERNATIONAL CORPORATION, Bridgewater, NJ 1991 – 2010
Director, Marketing and Finance Administration 2008-2010
Developed and implemented strategic marketing plans and annual budget for 3 product lines, globally, to achieve distribution sales goal of $39 million. Managed P&L and financial budget for 8 profit centers, forecasted and tracked sales, expenses and gross profit and reported results to CEO. Managed a team of eight from cross functional departments to achieve goals.
Marketing
Marketing strategy and plans included: lead generating email campaigns, creating and implementing digital and traditional media plans, collateral materials, promotional events and programs, 20 trade shows and 50 road shows per year and cable television commercials. Managed all creative through multiple agencies
Launched new product line generating over $5 million in additional revenue the first year.
Led migration and integration of all sales leads and customer data into SAP CRM system, reducing advertising expenses and improving internal and external communications and technical support
Finance
Managed P&L to achieve $39 million sales goal, managed 11 million in expenses and delivered 1 million in gross profit supporting business plan and marketing strategy.
Managed Customer Service and Operations to ensure sales orders were processed to achieve the goals, pricing strategies, resolving credit issues and creating sales reports for forecasting and budget tracking.
Liaised with corporate finance department to design new sales and financial forecasting and reporting system for division as part of the corporate directive for all divisions using SAP and BW software systems.
Developed procedures for internal leasing program for franchise business with corporate team generating additional sales revenue of $18 million and interest income of $2 million a year by the 3rd year of the program.
continued…
Lisa Pross
Sr. Marketing and Operations Manager 2005-2008
Directed divisional sales of $47 million and managed expense forecasts, budget, marketing strategies, trade show management, new business development, and revenue growth.
Assumed advertising responsibilities for entire division and launched division’s first new product with ambitious marketing campaign.
Created sales reporting and forecasting system for 8 profit centers detailing to sales rep for $47 million in sales.
Managed divisional sales and expense forecasts, comparing actual/budget/forecast projecting bottom line profit senior management approval.
Directed advertising agency to with a budget of $1.2 million to meet the strategy of the division planning and approving all marketing pieces. Advertising budget for media creation, promotion, website, trade shows along with media strategy and buying, creative projects, promotion implementation and website redesign.
Managed Customer Service group, creating and implementing policies and procedures to ensure the sales goals were met, resolved customer order issues, managed inventory allocations, launched promotional and new product for US and International distributors and customers ensuring the smooth implementation.
Manager, Marketing/Operations 1996 – 2005
Designed and implemented business procedure for direct sales of embroidery machines transitioning from distribution based system which included creating procedures for sales process and procedures, credit review, specialized shipping, legal sales agreements and documents, and all forms.
Created weekly and monthly sales reports for all products in division.
Tracked divisional expenses and created reports for senior management.
Integrated Latin America and Central America into domestic business plan.
Designed and implemented divisional requirements in SAP for company migration to the system. Conducted all training for divisional personnel.
Marketing Specialist 1991 – 1996
Created an initial sales reporting system for Automated Sewing machines and then for entire industrial sewing machine line.
Developed the customer service system for ordering of custom parts for automated sewing machines.
Developed order tracking system for all special orders and communicated to sales reps and distributors.
EDUCATION – BS, Marketing, Rutgers University, New Brunswick, NJ
SOFTWARE: Microsoft Excel, Word, Power Point, SAP, Ariba, Marketo
Contact this candidate