Terrance Ingram *** Springhouse Road, Allentown, PA, 18104

' 917-***-****

: aczqn1@r.postjobfree.com

Supporting Global Enterprise

PROJECT MANAGEMENT

Solutions Design u Planning u Scheduling u Policies & Procedures u Implementation u Service & Support u Quality Assurance u User Training u Troubleshooting u Reporting u Relationship Management

Dynamic, results-driven business leader with solid technical expertise; Project management professional (PMP) trained and 20 years of contributions to efficient technology services operations for Avaya, Morgan Stanley and Frontier Communication. Keen analyst, strategic thinker and accomplished manager of global project initiatives; Personable, articulate and persuasive; Skilled negotiator and relationship manager; Effective trainer supported; Assisted companies including: Morgan Stanley, Citigroup, Tiffany, Corning, Home Depot, Lehigh Valley Hospital Network, Luzerne County, PPL, and, Berks County E911, to expand business communication capabilities and control costs.

CAREER TRACK

Frontier Communication - Bethlehem, Pennsylvania

PROJECT MANAGER - May 2011 - Present

Managed a team of technicians within a streamline implementation process for new and existing customer throughout the Frontier Southern Region footprint across the state of Pennsylvania.

Managed project status and information in the form of formal

briefings, project update meetings, and written, electronic, and graphic

reports

Developed detailed project plans, maintain and managed the action item and all milestone on the timelines for all assigned projects

Managed all assigned projects to completion ensuring on-time delivery,

meeting of budgetary demands, and maintaining overall project

ownership

Acted as a single point of contact for project status. Maintains

communication with stakeholders

Managed problems through risk management and contingency planning

and presents solutions and/or options to executive management. Ensures

effective implementation of solutions/changes

Morgan Stanley - New York City, New York

TEAM LEADER – March 2007 – March 2011

Managed for a team of Infrastructure Coordinators who oversaw all the Morgan Stanley Branches implementation services for the Avaya telephone system platform upgrade.

Continued

Terrance Ingram Page 2

Collaborated with project owners, operational leaders, and infrastructure leader to define project scope and deployment plans

Identified the key metrics to achieve target business outcomes and project successes

Managed outsides vendors to ensure the implementation timeline was on-time and within budget

Managed on-the-fly change requests and operational issues by partnering with coordinators, internal customer and stakeholders on prioritization of timelines

Prepared project status in the form of formal executive briefings, project update meetings, and written, electronic, and graphic reports

AVAYA - Basking Ridge, New Jersey

Regional Program Manager 1998 - 2007

Managed customer global business solutions for some of world leaders in healthcare (Health Partner) and financial Institutions (Citigroup & Morgan Stanley).

Manage all aspects of relationships with Corporate, Division and Local Project Management team, Sales Engineering, Tech Ops, Construction, and Order Management teams and ensures employees are meeting customer needs.

Evaluates current processes, procedures and overall metrics for improvement and provides recommendations.

Works with Local Project Management Team to lay out project implementation guidelines and plan for manpower and/or other resource requirements.

Acted as the single point of contact for the entire projects

LEARNING CREDENTIALS

Associate of Applied Science in Telecommunications - 1991

LaGuardia Community College, Long Island City, New York

CERTIFICATES & LICENSES

Additional courses, seminars and workshops include:

Avaya – Technical Project Training

Lucent Technologies – Telecommunications Management Certificate

REFERENCES AND FURTHER DATA PROVIDED

UPON ESTABLISHMENT OF MUTUAL INTEREST

Contact this candidate