Project Management Manager
Resume:
Terrance Ingram *** Springhouse Road, Allentown, PA, 18104
: *************@*****.***
Supporting Global Enterprise
PROJECT MANAGEMENT
Solutions Design u Planning u Scheduling u Policies & Procedures u Implementation u Service & Support u Quality Assurance u User Training u Troubleshooting u Reporting u Relationship Management
Dynamic, results-driven business leader with solid technical expertise; Project management professional (PMP) trained and 20 years of contributions to efficient technology services operations for Avaya, Morgan Stanley and Frontier Communication. Keen analyst, strategic thinker and accomplished manager of global project initiatives; Personable, articulate and persuasive; Skilled negotiator and relationship manager; Effective trainer supported; Assisted companies including: Morgan Stanley, Citigroup, Tiffany, Corning, Home Depot, Lehigh Valley Hospital Network, Luzerne County, PPL, and, Berks County E911, to expand business communication capabilities and control costs.
CAREER TRACK
Frontier Communication - Bethlehem, Pennsylvania
PROJECT MANAGER - May 2011 - Present
Managed a team of technicians within a streamline implementation process for new and existing customer throughout the Frontier Southern Region footprint across the state of Pennsylvania.
Managed project status and information in the form of formal
briefings, project update meetings, and written, electronic, and graphic
reports
Developed detailed project plans, maintain and managed the action item and all milestone on the timelines for all assigned projects
Managed all assigned projects to completion ensuring on-time delivery,
meeting of budgetary demands, and maintaining overall project
ownership
Acted as a single point of contact for project status. Maintains
communication with stakeholders
Managed problems through risk management and contingency planning
and presents solutions and/or options to executive management. Ensures
effective implementation of solutions/changes
Morgan Stanley - New York City, New York
TEAM LEADER – March 2007 – March 2011
Managed for a team of Infrastructure Coordinators who oversaw all the Morgan Stanley Branches implementation services for the Avaya telephone system platform upgrade.
Continued
Terrance Ingram Page 2
Collaborated with project owners, operational leaders, and infrastructure leader to define project scope and deployment plans
Identified the key metrics to achieve target business outcomes and project successes
Managed outsides vendors to ensure the implementation timeline was on-time and within budget
Managed on-the-fly change requests and operational issues by partnering with coordinators, internal customer and stakeholders on prioritization of timelines
Prepared project status in the form of formal executive briefings, project update meetings, and written, electronic, and graphic reports
AVAYA - Basking Ridge, New Jersey
Regional Program Manager 1998 - 2007
Managed customer global business solutions for some of world leaders in healthcare (Health Partner) and financial Institutions (Citigroup & Morgan Stanley).
Manage all aspects of relationships with Corporate, Division and Local Project Management team, Sales Engineering, Tech Ops, Construction, and Order Management teams and ensures employees are meeting customer needs.
Evaluates current processes, procedures and overall metrics for improvement and provides recommendations.
Works with Local Project Management Team to lay out project implementation guidelines and plan for manpower and/or other resource requirements.
Acted as the single point of contact for the entire projects
LEARNING CREDENTIALS
Associate of Applied Science in Telecommunications - 1991
LaGuardia Community College, Long Island City, New York
CERTIFICATES & LICENSES
Additional courses, seminars and workshops include:
Avaya – Technical Project Training
Lucent Technologies – Telecommunications Management Certificate
REFERENCES AND FURTHER DATA PROVIDED
UPON ESTABLISHMENT OF MUTUAL INTEREST
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