Manager Customer Service

John Bedore

*** ******** ****, **** ***********, MA 01089

413-***-**** ● ********@*******.***

Objective: To achieve success in a warehouse or back of store capacity

Highlights of Qualifications

Significant experience in inventory control and stock purchasing ● Safety focused

Strong customer service, accurate price estimation ● Efficient and effective ● Sales experience

Professional Experience

Antique Automobile Restoration 1974 – present

Hobby

Loving restoration of a wide variety of antique vehicles

Grez Automotive, Springfield MA 2003 – 2007

Shop Manager/Mechanic

Scheduled appointments for three mechanics utilizing four bays

Maintained parts inventory, ordered on as-needed basis

Met with salespeople to determine best vendor and pricing programs

Determined best mechanic and timeframe needed for each repair

Met with customers, assessed problem, provided quotes and estimated pickup

Diagnosed and fixed problems on all makes and models of cars and trucks

Restored antique cars

Balise Motor Sales, Westfield and West Springfield MA 1999 – 2003

Fleet Manager/Mechanic

Chrysler/Plymouth/Jeep, Westfield:

Met with fleet owners, discussed needed repairs and cost structures

Diagnosed and repaired fleet trucks and used cars

Mazda, West Springfield:

Diagnosed and repaired used cars and trucks

Prepped new cars when delivered to the lot

The Darcy Company, Holyoke MA 1993 – 1999

Fleet Manager/Mechanic

Maintained and repaired 37 fleet trucks and cars for refrigeration repair company

Booked appointments with dispatcher, ensured appointments were kept in timely manner

Ensured there were adequate loaner vehicles to meet daily demand

Purchased parts based on inventory count and estimated business requirements

Education and Training

Electronic Ignition School, Sarat Ford

Manual machine/drill press training, Gendron Auto Parts

West Springfield High School, high school diploma

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