Manager Customer Service
Resume:
Hialeah Fl. *****
Tel. 305-***-****
***********@***.***
Blas Ramon Montezano
Objective
Pursuing a permanent Management position in your company. In which my skills, experience and abilities would contribute to the development of both my employer and me.
Professional experience
2013 - Present Expert - Log Doral FL.
Warehouse Manager
Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures Complies with federal, state, and local warehousing, material handling, and shipping requirements ; enforcing adherence to requirements; advising management on needed actions. Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols .Controls inventory levels by conducting physical counts; reconciling with data storage system. Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Completes warehouse operational requirements by scheduling and assigning employees; following up on work results. Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
2004- 2012 Worldwide Flight Services MIA FL.
General Manager MIA
Daily administrative and operational management of MIA airport and branches, which consist of planning, directing, and coordinating through personnel optimum use of equipment, facility and production. Overseeing the security, build - up and break - down of cargo, Load and offload of aircrafts, passenger terminal with over 40 weekly flight, Cargo freighters with over 25 weekly flights, ramp service, cabin cleaning, ticket count, customer service, review and analyzes expenditures, financial and operations reports, budgeting, P&L, forecast, purchasing,SAP & Auto TA system, schedule of the stations, coordinated domestic and international sales of Caribbean,Europe, Central & South American, meet and coordinate with customers, Consult and enforce compliance with airport and federal agencies. Handle union relations and compliance. Manage over 120 employees. Negotiated and acquired the stat up of three new contracts to include with our already existing 8 accounts. Consult in other stations, assisted on start-ups, and re- organizations.
1999- 2003 Diamond Air Freight Inc. Mia. Fl
Director of Operations
Daily administrative and operational management of cargo warehouses in MIA, RSW, and POP & SDQ. Which consist of overseeing the import and export office, the warehouse, security, build - up and break - down of cargo, load & off load of aircraft, transportation, contract issues, budgeting, P&L, Accounts Payable & receivable, over see training, schedule of all departments, coordinate with sales, meet with customers, Negotiate with vendors, and also on five occasions the start -up of new contracts and destinations. Managed over 280 employees and 11 different accounts. Traveled overseas to assist in the start up of new operation.
Accomplishments: Promoted to Director of operations
1998 - 1999 Animal Air Services Mia. Fl.
Operations Manager
Daily administrative and operational management of a cargo warehouse, which consist of overseeing the import and export office, the warehouse, security, build - up and break - down of cargo, budgeting, schedule of all departments, coordinate with sales, meet with customers, and also on one occasions the start -up of new contracts and destinations. Managed over 120 employees and 5 different accounts.
1994 - 1998 Miami Inter. Airport Cargo Facilities & Services Mia. Fl.
Manager
Daily administrative and operational management of a cargo warehouse, which consist of overseeing the import and export office, the warehouse, security, build - up and break - down of cargo, budgeting, schedule of all departments, coordinate with sales, meet with customers, and also on two occasions the start -up of new contracts
Accomplishments: Promoted to Manager
1992 - 1997 United Airlines Mia Fl.
Ramp Service Director
Responsibilities included the loading and unloading of aircraft, aircraft towing, operation of FMC loader and all ground equipment. Entering ramp related data into the computerized system, the handling of baggage and cargo to include the build - up & break - down of palletized cargo, inventory, equipment maintenance, cabin service, company and airport security.
Accomplishment: Promoted to Service Director
Perfect Attendance
1991 - 1992 Goodwill Industries of South Fla. Mia Fl.
Transportation Supervisor
Duties were the administrative and operational management of the warehouse and vehicles. Functions were interviewing and hiring, training, quality assurance, reviewing the work of the staff, Assigning routes, vehicles maintenance. Conducting safety meetings, Overseeing shipping and receiving, selling of donated goods, Directing daily collections and distribution of donations to 13 Goodwill stores.
Accomplishment: Cited for special assistance pre & post Hurricane Andrew.
1984 - 1991 Pan American Airways Mia Fl.
Ramp Supervisor / Manager
Duties entailed evaluating daily manpower requirements for the staffing of all ramp operation, Training and reviewing the work of all crews assigned to me, over 350 individuals, Coordinating and assigning crews to flights and other duties, Administering and implementing of Transport Worker’ s Union contracts, Conduct safety meetings, ensuring airport and company security guidelines, Coordinate with load control weight & balance of the aircraft, Investigate on the job accidents, Provide daily reports of days activities. Conduct union hearings for disciplinary actions.
Accomplishment: Received excellent performance evaluation
Noted for excellent Attendance
Named Ramp Supervisor of the month
1981 - 1984 United States Army USA.
Combat medic / Honorable Discharge / Top Secret Clearance
Duties entailed maintaining medical well-being of the company and family members. Training of all enlisted men assigned to me, over 450 individuals, Administering and implementing safety meetings and standards. Investigate accidents, Recon Training, and many other military duties. Tour of duty in Germany.
Accomplishment: Received Superior Performance Award
Silver wheeled Driving Award & Expert Marksman Award
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