Hardworker

HARLAN S. DIXON

*** ****** **** **** *********, OH 44278 330-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Results oriented leader with more than 20 years’ experience in management and sales. Consistently achieves profit and loss, sales plans and productivity goals. Exceptional staff development, coaching and persuasive sales skills. Strong communication skills and training.

DEMONSTRATED ACCOMPLISHMENTS

Relationship Building

Coaching/Counseling

Communication

Customer Service

Product Knowledge

Profit Improvement

Sales

Staff Management

Negotiations

PREVELANT LICENSING AND TRAINING

Extensive Management and Sales Training, Ohio Food Service Certification. Experience with Windows 7 and 10. Experience with ICOMS, Word and PowerPoint. Associate degree in Psychology.

PROFESSIONAL EXERIENCE

FedEx

Warehouse Associate 2017-Present

Scan all incoming items for distribution; unload inbound trucks.

Multiple pallet building, staging, sort-slide, picking, and pull off of any merchandise to be shipped.

Exceed goals set for each shift set by management, for incoming and outgoing merchandise.

Amazon

Warehouse Associate 2016 Seasonal

Scan all incoming items for shipping

Multiple pallet building, staging, sort-slide, picking, and pull off of any merchandise to be shipped.

Exceed goals set for each shift set by management, for incoming and outgoing merchandise.

Enrollment Services LLC

Inbound Sales Rep 2016-Present

Answer all incoming calls of prospective clients

Review information with prospective client about credit card debt

Provide multiple programs offered to reduce credit card/delinquent bill debt

Enroll clients into programs provided to reduce/eliminate debt

Time Warner Cable

Inbound Sales Rep 2015-2016

Answer all incoming calls of existing and new customers

Follow all policies and procedures to ensure a pleasant experience

Set up new accounts and review existing accounts

Maintain and exceed productivity goals set for each month by management

General Brokerage Agency

Independent Broker 2014-2015

Generated leads for field

Set appointments with prospective clients and actively followed up

Built rapport and set appointments with prospective clients

Explained and set up final expense plans available through various different companies based on age and health status

Surace-Smith Agency

Supervising Agent 2012-2014

Generated leads for field activity.

Set appointments with prospective clients and actively followed up

Built rapport and set appointments with prospective clients

Explained multiple family and individual plans available through various different companies based on age and health status.

Recommended and set up best plan for the client’s needs.

Swenson’s

Supervising Manager 2009-2012

Operated all areas of restaurant including operations, ordering products, supplies, and completing monthly financial statements.

Staffed, trained, and developed managers and hourly employees, through orientations, establishing performance expectations, including ongoing feedback and reviews.

Falls Chrysler Jeep Dodge, Cuyahoga Falls, OH 2008

Finance Manager

Researched and obtained financing or leasing commitments for customers from many lending sources.

Ensured customers were consistently presented with all possible loan terms and protections as well as all vehicle protection available to them in a highly professional manner, guaranteeing complete customer satisfaction

Fred Martin Nissan, Akron, OH 2003- 2005 and 2007-2008

Finance Manager

Maintained an average of $55,000 in gross profit

Consistently averaged $2,200 gross per subprime copy; $900 per prime copy

Falls Chrysler Jeep Dodge, Cuyahoga Falls, OH 2005-2007

Finance Manager

Maintained and averaged $40,000 in gross profit

Increased client base by five cars per months due to referrals

Fred Martin Dodge, Hartville, OH 2003-2005

Sales Consultant/Finance

Expedited leads, collaborated with the Finance

Department and Sales Management to maximize profit potential and customer satisfaction

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