Customer Service Manager

BONNY KAZIBWE

Address: DEIRA, Dubai

Mobile: 052*******

Email: **********.**@*****.***

CAREER OBJECTIVES

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers, with the key aim of retaining and attracting new customers.

SKILLS AND QUALIFICATIONS

•Demonstrated ability to greet patrons, present menus, make recommendations and answer questions regarding food and beverages

•Highly skilled in taking orders and relaying to kitchen and bar staff

•Thorough understanding of preparing and serving specialty foods at patrons’ tables

•Hands-on experience in setting tables, setting place and placing decorations

•Excellent skills and knowledge in maintaining cleanliness and personal hygiene standards

•In-depth product knowledge of different kinds of food and beverages

•Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and maintain proper accountability for orders and funds

COMPUTER SKILS

•I have good experience of MS office.

•Skills of graphics design

•Good knowledge of Internet usage and Web based Applications.

WORKING EXPERIENCE

Position : Barista / Supervisor

Company : Gloria Jean’s Coffee (Al Khaja Group LLC)

Duration : 1yr n 6 months

Location : Dubai, U.A.E

Duties and Responsibilities:

Barista

•Deliver excellent customer service, at all times

•Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards

•Assist in keeping front-of-house and toilets clean and tidy, at all times

•Keep up to date with current promotions and new products

•Make customers aware of offers on our great food and drink range

•Speak to customers to ensure that they are satisfied with their meals

•Maintain personal knowledge by completing in-house training and workbooks

•Always adhere to all company policies and procedures and licensing laws

•Be involved and contribute at team meetings

•Carry out instructions given by the management team and head office

Supervisor

•Report on a weekly basis, or as otherwise agreed, to the Retail Manager on all relevant issues or general concerns.

•Assist the Retail Manager in ensuring that the shop is effectively managed and provides optimal quality value for money products and services.

•Ensure the health and safety of Union Staff, members, customers and any approved

contractors utilizing the services / facilities of the shop.

•Ensure you and all relevant staff complies with all environmental health and Union health and safety, fire and building regulations and procedures.

•Ensure that you and the student staff present an appropriate image to customers.

•Immediately inform your line manager of any financial issues that arise whilst working.

EDUCATIONAL ATTAINMENT

•Secondary

PERSONAL PROFILE

Date of Birth : September 8/1991

Gender :Male

Marital Status : Single

Nationality : Uganda

Visa Status : Employment

Languages : English

DECLARATION

I hereby declare that the above furnished information is true and accurate to the best of my knowledge and declare that if I am appointed I will discharge my duties to the entire satisfaction of my superiors.

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