Customer Service Manager - Data Entry

#***, ** ********* **.

Nepean, Ontario

Phone 613-***-****

E-mail *******.*****@*******.**

Roberta Stein

Objective

Seeking a rewarding administrative position that requires an employee who is well organized, motivated and has good working communication skills as well as time management skills, with the ability to handle multiple tasks effectively.

Work experience

2010 – Present Sunmedia/Postmedia Corp, Ottawa, Ontario

Accounts Receivable and Payment Verification

Responsible for verification of payment receipt, preparation of deposits, establishment of customer payment methods

Customer interface for subscription renewals and outstanding payment

Requiring use of multiple Sunmedia accounting systems

Customer Service Representative/Telemarketing

Responsible for selling classified advertisements and new subscriptions offers throughout Canada

Backup for customer service calls and complaints, resolving billing and delivery issues

1998- 2010 DBL Office Warehouse & Services Montreal, Quebec

Administrative Assistant

Responsible for all accounts receivable including cheque deposits, data entry, purchasing and order entry for a family-owned Office warehouse and supplies company

Includes phone orders and dealing with customer queries and resolving customer issues

Outstanding account collections

Accounts payable

Receptionist duties

1992 - 1998 JCMD Distribution St. Eustache, Quebec

Credit Manager

Validation of customer credit

Outstanding account collections

1974- 1984 Sun Life Assurance Montreal, Quebec

Secretary to Branch Manager

Secretary to Maisonneuve Branch Manager (downtown Montreal)

Duties included the completion of all policy applications and premium calculations, typing, filing, dictation, travel arrangements

Education

1974 Rosemere High School Rosemere, Quebec

Graduate, with High school leaving certificate

Community activities

Secretary, Ste. Therese United Church

References

Available upon request

Contact this candidate