Sales Customer Service

ANGELA LI

Address: ***** **** ** ********, *******, Canada / Cell: 780-***-****/ Email: *******@********.**

WORKING EXPERIENCE

Sales Associate November 2016 to current

Armani Exchange - West Edmonton Mall, Edmonton, Alberta

Ensured that all customers receive excellent in store experience through direct salesmanship, prompt and courteous service.

Handled tasks such as accurately handling cash as well as processing payments through credit cards.

In depth knowledge of building exceptional customer experiences through engagement, attitude and executing excellent service. Gained strong communication skills to effectively engage customers in identifying purchasing needs.

Administrative Assistant January 2016 to current

MapleVille United Trading Group Inc. - Edmonton, Alberta

Provided Exceptional Organization and Customer Service Skills to support and maintain operations

faxed, photocopied, made bank deposits, ordered supplies, answered phone lines and emails, etc

organized, prioritized, confidentiality of documents, and detailed preparation of reports and documents

Impact November 2012 to May 2013, December 2014 to September 2014

Abercrombie Kids and Hollister - West Edmonton Mall, Edmonton, Alberta

greet customer and inform them about the latest sales

work on stocks and shipments

Handled tasks such as accurately handling cash as well as processing payments through credit cards.

Accounting Teacher Assistant January 2016 - April 2016

Department of Accounting - University of Alberta, Edmonton, Alberta

Assisted various professors to maintain highest honest standard via proctoring exams and quizzes with professionalism and integrity.

Accurately and efficiently marked over 400 exams and assignments during the exam season.

Sales associate October 2013 - March 2014

Sunglass Hut - Southgate, Edmonton, Alberta

Highly skilled in achieving store sales goals as well as personal sales goals in a team selling environment.

Exceptional in providing advice to customers regarding particular products or promotions through having the knowledge of different fits, materials and style of over 100 products.

Assisted with the maintenance and merchandising of the store to maintain neat, orderly, and well-stocked and appealing displays

VOLUNTEERING EXPERIENCE

Commercial Graphic Designer Internship Summer 2016

Mittelpunkt Zhongdian – Berlin, Germany

Gained competent skills on using Photoshop, InDesign and illustrator tools various commercial graphic designing projects

Analyzed and documented important details from scholar financial articles to maintain most current knowledge in the industry

Accurately interpreted and translated employee’s news letters from English to Chinese

Analyzed and reviewed various data to ensure accuracy and organization by creating multiple work schedules via excel and to maintain all data.

Seasonal Tax Client Coordinator March 2016

University of Alberta Accounting Club (UAAC) - University of Alberta, Edmonton, Alberta

Determined Tax Clients’ eligibility to file tax returns and filling out necessary forms, waivers, etc.

Served students and staff members on a one-on-one basis, and accurately completed their personal income tax returns.

Provided recommendations on income inclusions, tax deductions, credits, and other tax issues, ensuring that clients benefited from every deduction and credit available to them.

Assisted the CRA manager with training of new volunteer on tax reporting software and client services

Program Executive Assistant January 2016 - April 2016, January 2015 - April 2015

Chinese Students and Scholars Association – University of Alberta, Edmonton, Alberta

Created and maintained multiple rehearsal schedules with accuracy and structure

Ensured festival shows schedules are closely followed and resolved with any time slot conflicts

Recruited and audited over 50 performers, and ensured each performer was correctly contracted

Performed stage run through, assign microphones, mark stage positions for the MCs and performers

Accurately purchased required equipment for volunteers and performers and efficiently distributed equipment to corresponding individuals

Chinese Teacher Assistant January 2016 – April 2016, January 2014 - April 2014

Department of East Asian Study - University of Alberta, Edmonton, Alberta

Assisted professor by correctly answering language learning students' questions and requests.

Accurately and efficiently marked assignments, quizzes and exams under professor’s time budget

EDUCATION

University of Alberta 2011-2016

Graduated from the Faculty of Business, Bachelor of Commerce, Accounting major

ADDITIONAL INFORMATION

Language Skills

Chinese: First language

English: Second language

Korean: Intermediate level, completed Korean 301 at the University of Alberta.

Japanese: Intermediate level, completed Japanese 200 level at the University of Alberta

French: Beginner level, completed French 200 level at the University of Alberta

Use of Computer Software

QuickBooks2016: Made month end adjustments and created reports: Profit and Loss Detailed Statement, Balance Sheet, Detailed Reconciliation Report

Auditing with ACL software: Analyzed business transaction data using ACL and presented results from ACL analysis in different formats, print reports

Microsoft Access: Built a database using access

Microsoft SharePoint Designer, Microsoft visual studio: Built a database-enabled web-site

Microsoft Project: Created structured project plans

Excel: Applied spreadsheet models of various operations to forecast and simulate the future and optimize measured of performance (typically profit or cost.) And used excel to present the financial statement calculations for accounting cases

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