Human Resources Manager, Senior HR Generalist

Karen Capetillo

Houston, TX 832-***-**** ******@*********.***

Human Resources Manager

Onboarding Activities Health and Welfare Benefits Administration Business Management Partner

Executive leader with expertise in all facets of human resources management with a large, global corporation. Skilled in collaborating with all members of the organization, leveraging human resource talent to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions ensuring governmental compliance. Proficiency in ADP and Paycom systems; MS Office.

Performance Systems

Retention Methods

Strategic Planning & Analysis

Process improvements

Bilingual: English/Spanish

International Recruiting

Safety Prevention

Employee Communication

Employee Education

Collaboration

Benefits Renewal

Policy Formulation

PROFESSIONAL EXPERIENCE

Southwest Oilfield Products, Houston, TX 2008 – 2016

Human Resources Manager, 2012 – 2016

Directed onboarding and exiting activities in several domestic and international locations. Ensured government compliance with Department of Labor and immigration regulations including H1-B and F-1 visa processing, implementing and communicating policies to managers and employees. Improved unemployment tax rate and EEOC performance, managing documentation, reviews, and providing constructive feedback to the stakeholders.

Advanced international recruiting in Singapore and Indonesia, successfully sourcing and hiring candidates and providing competitive, compliant insurance coverage.

Streamlined benefit and reimbursement processes for global employees; sourced and launched a new payroll system resulting in a 25% improvement in costs.

Championed world class employee relations programs for wellness and recognition; collaborated with Safety Director to improve OSHA compliance and employee safety.

Created and implemented a flexible benefit program providing employees’ choice and reducing premiums for the company; administered 401K programs from employee commencement to rollovers; managed FMLA protocols to include employee communication, manager requirements, and reinstatement.

Coached and evaluated supervisors on government compliance, health and welfare education, and employee relation techniques providing world class education.

Human Resources Coordinator/Generalist, 2008 – 2012

Orchestrated onboarding support activities including recordkeeping and administration of I-9 and E-Verify activities; pre-employment testing and documentation; and new employee orientation and database commencement for payroll and IT.

Liaise and educated supervisors, supporting employee requests, monitoring workers’ compensation activities, maintaining labor law postings, and ensuring payroll accuracy. Mentored supervisors on disciplinary procedures and documentation resulting in reduced unemployment compensation awards.

Tracked performance and benefit changes for new, existing, and terminated employees, maintaining employee files and databases in a confidential manner. Communicated changes to employees. Verified employment status to outside organizations.

Provided administrative support to the Corporate HR Director, Benefits & Payroll Specialist, and HR Generalist at the Corporate location.

Galena Park Independent School District, Houston, TX 2003 – 2008

Benefit Specialist, 2007 – 2008

Presided over the administration of all health and welfare benefits including plan renewals and employee communications and education at time of hire, exit, and qualifying event.

Streamlined processes and introduced improvements that enhanced productivity and accuracy.

Conducted new employee orientation.

Addressed benefit plan inquiries; investigated the situation and provided resolution.

Benefits Clerk, 2005 – 2007

Ensured benefit billing reports were accurately reconciled; maintained payroll reports and employment changes. Recovered deductions for summer employees.

Assisted with employee orientation and open enrollment periods; entered all insurance changes into the payroll and data systems. Coordinated with payroll associate, delivering accurate information on deductions.

Researched and resolved any employee related concerns regarding benefit status including separated employees’ COBRA related questions.

EDUCATION & CREDENTIALS

Master of Science in Human Resources Management, 2016

Houston Baptist University, Houston, TX

Bachelor of Science in Finance; minor in International Business, 2009

University of Houston – Downtown, Houston, TX

Member, Society of Human Resources Management

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