Data Analyst, Reporting, and Salesforce Admin, MS Excel Specialist

LATARSHA N. CARR

** ********* *** ******, ** ****2 • 470-***-**** • *****************@*****.*** • LinkedIn: https://www.linkedin.com/in/latarshacarr PROFESSIONAL SUMMARY

Seasoned Data Analyst with more than 14 years of experience in fast-paced sales, finance, customer service, and operational environment. Ability to apply critical thinking skills, identify patterns and meaningful anomalies, in order to interpret, report, and advise on business trends and issues, data validation and data integrity. Areas of expertise include:

Finance • Microsoft Excel expert • Large volume datasets to import and export • Ad-hoc Reporting • Repeatable Reporting Analysis • Confidential information • Charting and Calculations • Mid-level SQL, Relational Databases, VBA, Java, Lotus, HTML, ODBC • Strong analytical and critical thinking skills • Monitoring and Maintenance of Data Interpretation, Validation and Integrity • Data Analyst and Business Analyst • SaaS • Complex Problem Solving • Database Management • Manage Financial Resources • PeopleSoft • APP400 • CSN400 • JD Edwards • Data Loaders • Jr Salesforce Admin for 5 years • Salesforce Sales Cloud and Service Cloud User for 10 years • Salesforce, Data Analyst and Business Analyst were all used on conjunction to maintain accurate corresponding data throughout • Time Study for efficiency.

PROFESSIONAL EXPERIENCE

FIRST DATA • Atlanta, GA Oct 2016 – Oct 2016

Simplify the connections that make commerce possible. Every day, merchants, financial institutions and governments around the world rely on First Data to deliver the simple yet sophisticated solutions that help our customers thrive in the changing world of commerce and make the most of every transaction. Approximately 39,600 employee.

Salesforce Administrator

The dashboard-like interface gives inside sales reps an efficient way to follow up on leads, assess companies, identify key contacts, and access sales intelligence.

This contracted position was short term due to the company’s urgent need to relocate due to their growth.

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GENUINE PARTS COMPANY • Atlanta, GA July 2001 – January 2016 Genuine Parts Company, founded in 1928, is a service organization engaged in the distribution of automotive replacement parts, industrial replacement parts, office products and electrical/electronic materials. The Company serves tens of thousands of customers from more than 2,650 operations and has approximately 39,600 employees.

Jr Salesforce Administrator

10 year Salesforce user, 5 year Salesforce Admin, completed Salesforce Administration 201 class and Dreamforce Training. Experienced with creating visual force pages, mail merges, manage and train new end users, custom and standard objects, de-duplicate, page layouts, validation rules, e-mail templates and outlook integration, ad-hoc reporting, scheduled automated reporting. Provided ongoing support and training for Salesforce users. Collaborated with 100’s of vendors and potential bolt on Salesforce customizations from AppExchange and from Dreamforce conference; with the goal to streamline the daily process for all users. Experienced with several types of Data Loaders, ODBC Drivers and Business Intelligence software used to import, insert, update, delete, or export CSV files and Excel Files directly to look for inconsistencies in several other internal databases. Assisted in integration of SQL database functions with Salesforce applications through ODBC. Connected to Salesforce to mass import then use structure data in Access for billing purposes. Other use of the ODBC connector was to import corrected data into Salesforce from an Excel workbook. Maintained SQL database and worked to integrate database with Salesforce applications. Assisted with maintaining Profiles, Roles and Permission based on Organization role hierarchy and business standards. Implemented Record-Level and Field-Level security and configured individual and team sharing and personalized reports. Eagerness to learn more about Salesforce.

Data Analyst, Accounts Management and Administration, Microsoft Excel Expert Maintained several extreme volume databases, Salesforce and Excel workbook of monthly recurring customer billings and the compensation of sales representative commissions of approximately 8,500 products. Record keeping for years to use in trend comparison, pivot tables and slicer explanations. Created and maintained expense reports system and mileage template used by sales team. Conducted frequent needs assessments to identify document and functionality management requirements for Sales Team, Customers and internal users. Developed method for integrating different data source automation to populate documents and increase efficiency of business process. Acquired data from multiple sources to import, create data integrity from extraction, interpretation, analysis, manipulation, processing, analysis, cleanse, filter, visualization and reporting. Comprehend, understand and customize mid-level SQL queries. Provided coaching, mentoring, and training to other team members on how to use the tools available to them to do their job more efficiently and with faster turnaround. Interviewed, tested, hired and trained new employees to work in the operations department and sales team. Communicated with senior staff and directors to utilize historical data to better forecast budget amount for upcoming year. Created instructional training PowerPoint presentations and Salesforce usage. Training and uploaded to Salesforce for the convenience of the Sales team and Directors to keep up with important changes, new or updated document creations and at times policy changes.

• April 2003, discovered oversight in years of ledger account entries which resulted in a $200,000 journal entry taken to profit.

• January 2011, uncovered and captured over $400,000 in uncollected customer credit card billings.

• October 2013, created streamlined process that saved the company more than $10,000 in credit card merchant fees.

• In 2005 and 2014, earned highest raise given for excellent service.

• Created Excel workbooks with millions of formula strings to use in maintaining data for daily functional use to keep up with constant changes, customer service and retain validity of data in a very fast paced environment. LATARSHA N. CARR

59 Amsterdam Way Dallas, GA 30132 • 470-***-**** • *****************@*****.*** • LinkedIn: www.linkedin.com/in/latarshacarr QUALISYS MEDICAL NETWORK SERVICES • Atlanta, GA December 1999 – July 2001 A privately-held company that specialized as a random medical Department of Transportation testing. Medical Records and Health Information Technician

Compiled statistical, financial, accounting and auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.

• Each quarter received quarterly bonus of excellence.

• Decreased average closing time frame for accounts. WORLD TECHNOLOGY SYSTEMS • Atlanta, GA March 1998 – December 1999 Airline reservation and marketing company.

Bookkeeping, Accounts Receivables, Accounts Payables, and Auditing Clerk Prepared bank deposits by compiling data from representative orders, verifying and balancing receipts to send cash, checks and other forms of payments to banks weekly. Calculate and issue financial analysis of the financial statements. Conduct a monthly reconciliation of bank account. Maintained Excel Pivot tables to record and track costs and expenses. Prepared payroll for company.

• Develop automated spreadsheets and organize and maintain updated financial records.

• Compiled weekly and monthly reports to summarize team progress.

• Self-taught and applied payroll taxes for multiple states throughout the country. BURGESS SQUARE HEALTHCARE CENTER • Westmont, IL January 1993 – January 1998 Extended care facility.

Medical Professional

Routine care and companionship for elderly patients.

• Certified Nursing Assistant – Daily patient care and companionship. Record vitals and report any concerns to physician.

• Certified Physical Therapy Assistant – Planned goal objective therapy. Observe treatment to compile and evaluate weekly progress.

• Certified Occupational Therapy Assistant – Evaluate daily living skills and motor functions.

• Certified Passive Range of Motion Technician – Performed manual and repetitive exercise to bedridden and stroke patients with restricted mobility. EDUCATION

Bolingbrook High School (1991) – Bolingbrook, IL

Psychology (1991) – Joliet Junior College – Joliet, IL Medical Professional (1991-1994) – College of DuPage – Glen Ellyn, IL Database Administration (2004-2007) – Kaplan University – Orlando, FL Presidents List and Dean’s List Honoree, 7 semesters Member, Association for Computing Machinery

Member, Alpha Beta Kappa National Honor Society

Dreamforce (2013) -- San Francisco, CA

Salesforce Administrator 201(2014) – Salesforce – Atlanta, GA (Working on certification) AWARDS

2005 Exceptional, outstanding, and high quality service. 2014 Exceptional, outstanding, and high quality service. 2013 Outstanding achievement in customer service.

March 1998 – December 1999 Quarterly bonus for excellent service. ADDITIONAL INFORMATION

Excellent problem solving skill, MS Office proficient, My strongest asset is my excel knowledge, Requirements Analysis, Requirements Gathering, Customer needs assessment, Effective team player, Resolution-oriented and Customer-oriented, Document management, Established track record of exceptional work ethics, Strong analytic and Problem Analysis skills, Troubleshooting proficiency, Client Relationship Management, Excellent communication skills, Salesforce training, Flexible scheduling availability, can travel freely. Continuous strides to accelerate and learn something new or improve current skills and adopt new technology. Consistent in achieving results under tough circumstances. Persistent in accomplishing objectives despite obstacles and setbacks. Optimizes work processes to identify and create the procedure necessary. Seeks ways to improve process, from small tweaks to complete reengineering. Self-awareness from feedback and reflection to gain productive insight into personal strengths and weaknesses. Ability to take unstructured data to find order, meaning and value in that data.

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