Customer Service Data Entry

SONALPREET WALIA

** ******** ******, ***********, *******

P: +1-647-***-**** E: **************@*****.***

PROFILE

A Human Resource professional with progressive experience augmented by a strong post-secondary background in Human Resources, and Business Administration. Experience in Office Administration, Payroll Administration, Benefits/Compensation Administration, Customer Service, Talent/Performance Management, Recruitment/Selection, Direct Hires, Training/Development, HR Policy and Organizational Design, Contract Negotiation, People Management, and Strategic Planning.

KEY COMPETENCIES

Excellent verbal and written communication skills, interpersonal skills, and organizational skills.

Advance knowledge/skill using various software applications: Excel, Outlook, Word and PowerPoint.

Office administration/operations.

Accurate data entry skills.

Managing large database & reports.

Plan, organizes & coordinate meetings

Excellent customer service skills with the proven ability to explore identify and fulfill client needs.

Analytical, attention to detail, highly organized and able to meet deadlines.

National and Global recruitment/hiring experience in the field of Telecom, IT, Manufacturing, Warehousing.

Payroll administration.

On-boarding and orientation of new hires.

Experience in managing the complete HR Life-Cycle starting from Recruitment till exit/terminations.

Experience in Web Based Recruitment Tools: Avionte, ATS, Social Media, Indeed, Kijiji, etc.

WHIMS certificate

Languages Known : English, Hindi, Punjabi and French (Beginners Level)

EMPLOYMENT EXPERIENCE

Operations Team Lead IS2 Workforce Solutions Aug’16-Present

Responsible for posting and sourcing for all vacancies in assigned client group.

Conduct a high volume of resume, assessments and screening.

Leverage and maintain our applicant tracking system to source candidates.

Facilitate in-person interviews with potential candidates before making recommendations for final interviews with the hiring manager(s).

Create positive candidate experiences by delivering excellent 'customer service' in all candidate interactions, whether via email, phone or in person interviews.

Coordinate job offers and new employee on-boarding, including the creation of offer letters, processing background checks and initiating the personnel files. Facilitate on-boarding check-ins for new hires to track progress.

Actively source candidates through a variety of sourcing channels, including passive, resume mining, networking, scouting talent researching/initiating other channels to improve candidate quality as appropriate and/or maintain a healthy funnel of candidates for hard-to-fill markets.

Establish, build and manage effective partnerships with external vendors, participate in job fairs to educate students and the community.

Ensure the quality of the work performed by the team (KPI management)

Processing the payroll on weekly basis

Handling payroll queries

Office Administrator & Visa Submission Officer VFS Global Dec’15 – Aug’16

Processed applications for generating the bank verification number (BVN) for Nigerian bank accounts and feeding the data into the system.

Checking and verifying the details with the valid photo ID.

Processed applications for Schengen Visas and Permits.

Prepared the packet and was dispatching the applications to Danish embassy in Ottawa or Consulate in Toronto on daily basis.

Uploading the shipment details on UPS website.

Scanning and uploading the documents into the system for both the projects.

Responded to customer queries in person, by email and on the telephone.

Fee collection in the form of bank draft or a money order and POS machine.

Preparing & maintaining daily reports on excel for day to day transactions.

Conducted the quality checks.

General office administration/clerical duties like filing, scanning, photocopy, data entry.

Daily Bank Deposits.

Corporate HR American Tower Corporation Jan’15 – Oct’15

Managed entire employee lifecycle for more than 300 corporate employees.

Managed employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal team, supervisors and management.

Developed job profiles and source candidates from major job boards/portals; select, interview and hired employees in collaboration with functional managers.

Managed pre-boarding and on-boarding activities.

Maintained electronic employee personnel files.

Managed data for new hires, departures, conversions, and internal changes.

Conducted employee rewards and recognition programs quarterly.

Initiated various employee engagement activities like Melodious Mornings, Dietician, Zumba classes and preventive health check-ups.

Managed monthly pay timesheets for payroll.

Respond to payroll inquiries and issues.

Conducted GPTW dip stick survey and full survey and cascading GPTW results & preparing action planning function wise.

Issued & reviewed PIP cases.

Maintained dashboards, weekly, monthly & quarterly.

HR Partner Videocon Mobiles Aug’14 – Dec’15

Talent Acquisition Head Videocon Mobiles Aug’10 – Aug’14

HR Generalist Videocon Telecommunications Ltd Aug’08 – Jul’10

Senior Recruiter Manpower Group Mar’ 07-Aug’08

Recruiter Team Lease Services Pvt. Ltd Mar’06-Mar’07 Executive – HR Mastermind Network Oct’04-Mar’06

EDUCATION

Post Graduation (PGDBM) from Asia Pacific Institute of Management, New Delhi-(2002-2004)

Graduation (BBA) from Punjab Technical University, Jallandhar-(1998-2001)

VOLUNTEER EXPERIENCE

New Comer Centre of Peel May’16-Present

Teaching English to newcomers

Encourage, motivate and support to improve learning

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