Customer Service Representative

Andrea Ivy

Administration Specialist - ARC Sales - Springleaf Financial Services

Evansville, IN 47720

******.******@*****.*** - 812-***-****

To obtain a position with a progressive and growth-oriented company that will utilize my customer service and communication skills. Excellent communication skills, strong organization skills, team player, goal oriented, very detailed oriented, and able to work independently. WORK EXPERIENCE

Administration Specialist - ARC Sales

Springleaf Financial Services - Evansville, IN - January 2016 to Present

• Prepare Litigation affidavits for Legal attorneys

• Assisting in QA of Representatives work in the department

• Prepping files for a debt sale

• Detail Oriented

• Work in CLASS/CQS daily, using different B codes to get information needed Customer Service Representative - Bankruptcy Department Springleaf Financial Services - Evansville, IN - 2012 to January 2016

• Answering multi-line phone

• Handling multiple tasks

• Provide excellent customer service

• Always wanting additional tasks to help with or do for my supervisor

• Assisted reps with daily questions and concerns

• Trained new employees

• Work in CLASS/CQS daily, using different B codes to get information needed Customer Service Representative

Action Pest Control - Evansville, IN - 2012 to 2012

• Responsible for providing customer service via telephone

• Scheduling appointments via telephone

Customer Service Support

Mitchell International - Evansville, IN - 2007 to 2012

• Responsible for claims processing, specializing in processing claims where the claim details are not addressed by Mitchell's proprietary product.

• I also provide customer service via telephone as needed. N/A

Stay at Home Mom - Evansville, IN - 2005 to 2007

Stayed home to raise my children after my second child was born until he was 2 years old. EDUCATION

High School Diploma

Central High School - Evansville, IN

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