Customer Service Sales
Resume:
ANTHONY REED
**** ****** **., *******, ** ***** H: 901-***-**** C: 901-***-**** *************@***.***
PROFESSIONAL SUMMARY
Dedicated Store Manager with more than 20 years in store management. Well-versed in directing personnel, creating
effective merchandising projects and using sales strategies to boost store sales.
SKILLS
l Excellent customer service skills l Customer-oriented
l Customer relations l Opening and closing procedures
l Goal-oriented l Staff training and development
l Detail-oriented l Strategic thinker
WORK HISTORY
General Manager, 06/2007 to Current
Aarons Sales and Lease
l Generated repeat business through exceptional customer service.
l Conducted store inventories weekly.
l Interviewed job candidates and made staffing decisions.
l Counted cash drawers and made bank deposits.
l Assigned employees to specific duties to best meet the needs of the store.
l Reordered inventory when it dropped below predetermined levels.
l Instructed staff on appropriately handling difficult and complicated sales.
l Hired, trained and evaluated personnel in sales and marketing.
l Examined merchandise to verify that it was correctly priced and displayed.
l Planned budgets and authorized payments and merchandise returns.
l Scheduled and led weekly store meetings for all employees.
l Reported to the district manager regarding all store and staff issues.
l Completed profit and loss performance reports.
Retail Manager, 01/1998 to 05/2007
Wal-Mart, Inc – Bentonville, AR
l Responsible for Daily Operations which includes: inventory control, sales, payroll, customer service, and
human resource.
l Interviewed job candidates and made staffing decisions.
l Assigned employees to specific duties to best meet the needs of the store.
l Instructed staff on appropriately handling difficult and complicated sales.
l Examined merchandise to verify that it was correctly priced and displayed.
l Increased profits through effective sales training and troubleshooting profit loss areas.
l Generated repeat business through exceptional customer service.
Advertising Executive, 01/1996 to 01/1998
State Gazette – Dyersburg, TN
l Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
l Contacted regular and prospective customers to explain product features and solicit orders.
l Created proposals for new and repeat customer business transactions.
l Built client relationships by acting as the liaison between the customer service and sales teams.
l Negotiated prices, terms of sale and service agreements.
Retail Manager, 01/1994 to 01/1996
Staton's Home Furniture – Dyersburg, TN
l Responsible for daily operations, inventory control, sales, customer service, and budgeting.
l Interviewed job candidates and made staffing decisions.
l Assigned employees to specific duties to best meet the needs of the store.
l Instructed staff on appropriately handling difficult and complicated sales.
l Examined merchandise to verify that it was correctly priced and displayed.
l Generated repeat business through exceptional customer service.
Management, 01/1991 to 01/1994
Fastway Rent to Own – Arkansas
l Responsible for account collections, daily operations, inventory control, sales, and customer service.
l Responsible for new store locations.
EDUCATION
High School Diploma: 1989
Marvell High School - Marvell, AR
Associate of Science: Business Management, 1991
Arkansas College of Technology - Little Rock, AR
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